| Support and update scheme |
Minimal technical support is required to utilize this web-based software. ‘Knowledge Base’, ‘Web based Support’ and ‘Phone Support’ is offered for providing technical assistance to the users. Guided Tours, FAQs and feature tutorials come under the knowledge base; support via email is provided free of charge; help from support specialists can be taken by dialing the helpdesk number. Billing for this call is done by telecom provider on a per-minute basis. Prospective users of the software package can choose to opt either for the available training modules or ask for a tailored solution, in case the needs are specific and generic answers are not seen suitable. This service can be availed through web meetings with charges being $120 per hour. Further, to help in reporting task, templates can be purchased for $2 per month, for a single user for one month. Moreover, to avoid starting from the scratch, one can avail the facility of integrating the already existing performance data with the new approach. The cost for this is $4.99 for single user for one month. Customers can get their queries answered via phone, e-mail or live chat. |