WebFOCUS Enterprise Business Intelligence Software :: BSC Software Comparative Review

The businesses falling under category of ‘small’ and ‘medium’ can employ this web-based application successfully.

An extensive support system has been offered by Information Builders. The schemes are- InfoResponse Basic, InfoResponse Basic Plus and InfoRespone Premium. Decision among the three depends on the technology and business needs of the prospective user.
In InfoResponse Basic, customer service is available 24 hours a day through local or global offices. The two differ in that the former is offered in local language and latter in English.

Further, InfoResponse Basic Plus is similar to the Basic scheme but has additional offerings like product updates, workshops, less initial response time and a free pass entry to the conference arranged by the organization. In case of premium version, assistance from an Account support Manager is also provided.

Technical Support service called ‘Info Response online’ can be obtained by contacting at the e-mail address provided. This service can be accessed by customers, if the seeker owns a ‘technical support maintenance contract’. One also has the option of going for Telephone technical support for upgrades, maintenances and migrations. Besides this, a library called ‘Technical Documentation Library’ can be used to solve issues related to technical aspects.
A best practices list too, is incorporated in the kit.

Multi-user access:

The information is not available in trial report. Learn more in full version.

Why use this Balanced Scorecard software:

Organizations that are striving hard to make sure that every person associated with it works ‘for the organization’ can benefit immensely by employing this software. Also, those which are ready to make the proceedings transparent so as to make the employees know where they stand too will find it worth implementing.

For instance, one of the telecommunication giants employed it to obtain ‘follow-up insights’ into the workings of field force. Using it, the ‘information drawing’ requirements of hundreds of managers that relate to thousands of employees could be catered to. WebFOCUS also provided something that could gather information from a variety of data sources.
Considering the intuitive interface, robust reporting capabilities and conducive delivery environment offered by WebFOCUS, the organization settled for the product and experienced increased cash flows and ROI (return on Investment).