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Competitive Advantage and the Epicor ERP and CRM System
The Epicor ERP and CRM System equips companies with the cost-efficient and effective business solution for their survival in highly competitive industries.
The Epicor ERP and CRM System equips companies with the cost-efficient and effective business solution for their survival in highly competitive industries.
The Epicor ERP and CRM System is a complete real-time business solution for mid-market firms in five specific industries: manufacturing, retail, distribution, hospitality, and services. Epicor-ss strategy to develop an information system that caters to the unique requirements of the manufacturing and service industries ensures the achievement of a level of accuracy at an affordable cost for its target clientele.
The level of competition within the manufacturing and service sectors is very high, especially since the outputs are measured in real time. Epicor-ss ERP and CRM software enables mid-market firms to capture the necessary business information and quickly respond to changes in product demand. Through the company’s ERP and CRM System, resource-based information is centralized, allowing the immediate allocation and transportation of critical business inputs. This is how the System is able to achieve its end goals of enhanced productivity, reduced costs, and eventually increasing a firm’s profitability.
A centralized information system enhances the accountability of decision makers. Since mid-market firms face more constraints particularly in funding, all decisions must be made by a single source, either an individual or a group. As opposed to ERP and CRM System that target large firms where a unified information system improves decisions made by different departments, a mid-market firm-ss ERP and CRM System focuses on one group of decision makers in order to allow the timely and strategic formulation of solutions. Nonetheless, the Epicor System still links up all functions of the firm. The greatest benefit that a firm can benefit from the Epicor System, however, is the installation of automatic procedures of every function. These are the reasons behind Epicor’s assurance of a quick return of investment when its system of ERP and CRM is implemented.
In the 2007 survey on global companies conducted by the Aberdeen Group, an independent research firm, Epicor ranked first in the efficient delivery of value and lowest total per user cost among all firms that provide business solutions (i.e. software, services, and maintenance) for mid-market firms. The survey also showed that more firms use the company-ss ERP and CRM System. The System’s overall per user cost was lower by 26% relative to the industry average and 50% lower relative to other mid-market business solutions. The independent research firm conducted the survey in more than 1,680 companies of all sizes. The survey results also formed the benchmarks designed for specific industries.
In 2006, the Windows-based Epicor System was made available. This allows access to back-office applications through the Microsoft Office interface. As such, data on business processes can be viewed and controlled from Microsoft Word, Excel, Outlook, and SharePoint Portal applications. Among other things, users can now synchronize the EPR and CRM information to their tasks, appointments and contacts. This is a monumental step in enhancing information on production, sales, inventory, and customers. The simplification and popularization of the EPR and CRM System enables a firm to further reduce costs related to, among others, training and maintenance.
Understanding the needs of a mid-market firm is a very effective strategy in delivering cost-efficient business solutions. The Epicor ERP and CRM System proves that a unique software need not be costly and complicated.
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