Key Risk Indicators (KRI) for Call Center Outsourcing Indicators

KRI (Key Risk Indicators) allows BI professionals from the Outsourcing area measure and control business risks.

• Free KRI Toolkit: Download now!
• Web-based KRI online with KPI Dashboard

KRI for Outsourcing business niche

The KRI for Call Center Outsourcing Indicators may address such indicators as:

• call center outsourcing
• financial perspective
• % increase in revenues
• % labor costs
• average increase in remuneration per employee
• % incentives
• customer perspective
• average waiting time on calls
• average holding time on call
• accessibility
• % first call resolution
• privacy issues
• operational efficiency
• % occupancy
• calls answered
• handling time per customer
• % of calls transferred
• % of calls reworked
• education and growth perspective
• % hike in appraisal
• average time of appraisal
• number of training sessions
• number of surveys and feedback

Why BI and risk specialists from the Outsourcing should KRI toolkit and indicators?

Key Risk indicators allows to estimate and control business risks..

Try the KRI Toolkit from Outsourcing Estimation you will learn how to:

• build and use KRI;
• KRI: do-s and don’ts
• you'll have ready to use KRI template;
• you'll learn about practical application of KRI;
• toolkit includes KRI vs. KPI and Balanced Scorecard;