Key Risk Indicators (KRI) for VOIP Measures

KRI (Key Risk Indicators) allows BI professionals from the Phone area measure and control business risks.

• Free KRI Toolkit: Download now!
• Web-based KRI online with KPI Dashboard

KRI for Phone business niche

The KRI for VOIP Measures may address such indicators as:

• network quality perspective
• connection success rate
• reduction in connection delays
• network efficiency ratio
• call setup time
• cost savings perspective
• % reduction in phone costs
• % reduction in bandwidth costs
• % dip in personnel costs used for handling call operations
• % rise in savings in infrastructure and maintenance redundancies
• voip service efficiency perspective
• % of calls with one or more dsq event
• % of time segments when the call quality was inappropriate
• % of calls with listening/conversational quality less than desired
• security level score
• customer service perspective
• % reduction in network problems resolution time
• number of associated features provided by the voip service provider
• service access level
• average service response time

Why BI and risk specialists from the Phone should KRI toolkit and indicators?

Key Risk indicators allows to estimate and control business risks..

Try the KRI Toolkit from Phone Evaluation you will learn how to:

• build and use KRI;
• KRI: do-s and don’ts
• you'll have ready to use KRI template;
• you'll learn about practical application of KRI;
• toolkit includes KRI vs. KPI and Balanced Scorecard;