KPIs contribute to the efforts of organizations in judging the extent of alignment of the steps taken by them in accordance with the objectives already set. The four dimensional view attained serves the purpose.Financial Perspective can be evaluated from parameters like Compensation, Explosive detection Systems, Training Costs and % of funds allocated on security. This would help in assessing the financial outgoes that are involved in maintaining the security infrastructure.Customer Perspective can be gathered from Carry-on Baggage weight limit, Pre-arrival check-in time, No. of thefts and baggage costs and lastly, No. of emergency measures. These magnitudes would help in getting an approximation of the perspective customers share of the services provided by the organization. Security Measures can be had from no. of security checks, technical support teams, surveillance cameras, security staff, baggage scanners and surprise security visits. This is needed to ensure the safe translocation of passengers and their belongings. Efficiency of the security and safety operations can be assessed from no. of suspicious cases, time taken for security checks, no. of incidents due to security failure and no. of bags scanned per hour.
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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Staff members who are handed over the responsibility of paying attention towards Airport Safety must understand that the task cannot be undermined in any means or on any grounds. This is because they are supposed to make arrangements for helping fliers and passengers reach their destinations safely.
Consequently, such places employ several sophisticated technical solutions to screen every entrant and the baggage piece that gains access to the aerodrome. However, at times the unwanted and harmful elements manage to escape the scrutinizing procedure and get successful in their aims of harming others.
One of the instances of air attacks that is still fresh in the memories of millions was the clash of airplanes with World Trade Center. This incident showcased the extent to which compromising with airport security can fall heavy on lives of people and property.
Learning a lesson from this, airport safety issues have gained the deserving priority in the eyes of organizers. There are strict guidelines issued by concerned authorities in countries to which the crew members must confirm while operating.
Another way that can pay-off in this regard is by asking the passengers to be alert during travel and their stay at the airport. Simultaneous attempts by airlines members and fliers can fruitfully make airport a safe place to be at.
Summing all these aspects can be done by opting for the Airport Safety scorecard.
This is the actual scorecard with Airport safety Performance Indicators and performance indicators. The performance indicators include: airport safety, financial perspective, compensation, explosives detection systems, training costs, % of funds allocated on security, customer perspective, carry-on baggage weight limit, pre-arrival check-in time, number of thefts and baggage loss, number of emergency measures, security measures, number of security checks, number of technical support teams, number of surveillance cameras, number of security staff, number of baggage scanners, surprise security visits, digital i-cards, efficiency, number of suspicious cases, time taken for security checks, number of incidents due to security failure, number of bags scanned per hour .
Download a trial version of Airport safety Evaluation Balanced Scorecard or purchase a full version online.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."
