Implementing Balanced Scorecard into business processes - Slide 2

<< Back to Implementing Balanced Scorecard Main Presentation

After the company has got through with the process of building the balanced scorecard the next and most crucial step is to implement the scorecard into the business processes. The process of implementing a balanced scorecard in the company should be handled as a separate management function and should not be overshadowed by other activities. The whole process should be planned and implemented in detailed manner and proper procedures should be drawn out beforehand. This step actually facilitates the management to clarify their vision and strategy and transform it into actions of the company.

The benefits of a Balanced Scorecard can only be achieved when it is fully embedded in the normal working procedures of the company and when it is linked with every important aspect of it. The process starts taking into consideration the vision and strategy of the company and making a consensus between them. This calls for developing relevant KPIs and measures which is covered in the Balanced Scorecard building process. Then the technical implementation of the scorecard comes into picture, which also includes the technical feasibility of the balanced scorecard.

Matching out the requirements for implementing BSC like appropriate software, training of employees authorized to handle the BSC, etc. are carried out under this step. The next step involves organizational integration and technical integration, which include integrating the BSC with the different organizational processes and the operational systems like CRM, ERP etc. The operation step of the implementation process, calls for updating the targets, analysis of results, and reporting on a regular basis.