Balanced Scorecard
Toolkit - Changes in the measures of Organizational Performance with time
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Framework
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Financial
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Customer
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Competitor Aspect
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Resource / Infrastructure
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Learning and Growth
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Strategy
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Related to Product and Process
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Agility / Flexibility
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Time
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Quality
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1. Keegan et al, 1989
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Yes
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Yes
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Yes
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Yes
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Yes
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|
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2. Fitzgerald et al, 1991
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Yes
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Yes
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Yes
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Yes
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|
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Yes
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Yes
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3. Azzone et al, 1991
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Yes
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|
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Yes
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Yes
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Yes
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Yes
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4. Lynch and cross et al, 1991
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Yes
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Yes
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|
|
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Yes
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Yes
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Yes
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5. Kaplan and Norton et al, 1996
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Yes
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Yes
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|
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Yes
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Yes
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Yes
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Yes
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Yes
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6. Brown 1996
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Yes
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Yes
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Yes
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|
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Yes
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7. Neely et al, 2000
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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Author Agree
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Summary: The Balanced Scorecard Toolkit reviews the history of
Balanced Scorecard concept, compares this concept with other management
concepts, gives a detailed ideas on how to develop, implement and use Balanced
Scorecard to improve business productivity.
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