Balanced Scorecard Toolkit - Balanced Scorecard Stakeholders

Balanced Scorecard will not include a single stakeholder whose interest is vested in the business but will cater to the expectations and aspirations of all the parties interested in the business i.e. business owners, top managers, employees, customers and other stakeholders.

• Return to the Balanced Scorecard Toolkit main page

One of key benefits of using a balanced scorecard is that it analyzes the whole business from four crucial perspectives, focuses on key issues that are more important than the others and provides a base on which crucial decision can be taken on a consistent basis.

A Balanced Scorecard provides a foundation on which a business can continuously improve its performance in all the aspects of the business whether it is revenues, profits, customer satisfaction, operations or employee satisfaction. It correlates goals with strategies; improves coordination and communication and facilitates continuous innovation and learning to be effective in the long run.