Balanced Scorecard Toolkit - Building Scorecards

Building a balanced scorecard requires a great deal of interaction among the groups who will be administering and using it in future. This calls for increase in the “tolerance level for exhaustion” of the organization.

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Allocation to the four perspectives should be as follows:

• Customer - Five measures (22%)
• Financial - Five Measures (22%)
• Internal - Eight to Ten Measures (34%)
• Learning and growth - Five Measures (225)

It is a never ending process. The logical steps, as given by Kaplan and Norton are as follows: