Metrics and KPIs for Cell Phone Balanced Scorecard

There are number of reasons which force companies to provide corporate cell phones or network connections to their employees, which include better tracking, improved coordination, cost savings, etc.

With KPIs these companies are able to judge the efficacy of the cell phone schemes used by them with ease. Cell Phone KPIs for user companies are basically configured under four parameters- cost savings, customization, operation and control, and lastly employee tracking.

Cost Savings Perspective shows the level of savings made by the companies with the use of corporate mobile networks. It consists of KPIs like % dip in internal phone costs, % dip in external or distant phone expenses, % savings in bulk purchase of cell-phones connections and % reduction in internet networking costs for employees.

Customization Perspective takes into consideration KPIs like customization level of corporate mobile network schemes, % rise in discounts on corporate employee mobile schemes, number of value added features enjoyed and rise in cheaper tariff plans.

Operation and Control Perspective talks about KPIs such as improvement in Connectivity Level on same mobile network, staff optimization level, control level over mobile usage and spending policies and security level adequacy.

Employee Tracking Perspective shows the effectiveness of mobile networks in enhancing employee tracking. It comprises of KPIs like improvement in employee tracking, rise in employee efficiency, employee coordination level and rise in employee safety.

Why do business professionals choose ready-to-use KPIs?

Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:

How to align these KPIs with a strategy of our organization?

Ideally, you need to have a strategy (in a form of a strategy map) before you start thinking about the ways to measure its execution (KPIs). Don't have a strategy map yet? Use free Strategy Map Wizard to create a strategy map for your current business challenges. The wizard will:

• Ask you several questions to organize your ideas
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What are the benefits of /solutions/cell_phone_excel.htm metric:

• Cell phone Balanced Scorecard makes it possible to optimize expenses, especially when it comes to corporate cell phones. So, managers may assess internal and external phone call costs.
• 2.Use of the Internet and costs associated with mobile traffic are also important.
• Quality of connection is also measured through a series of specialized KPIs which are a part of this offering.

Get these KPIs

• Download trial version of Cell Phone Indicators.
• Purchase full version of Cell Phone Indicators + bonus.

More ideas on using /solutions/cell_phone_excel.htm KPI

Communication is often one of the biggest barriers in organizations. This is because availability of right information at right place to the right person is all that takes for successful resolution of issues.

However, with time the workforce sis getting increasingly mobile.

Mobile telephony has added wings to this aspect of management as one can be in touch with colleagues and other employees at any given time. Corporate mobile connections are a way to ease out the communication aspect at organizations. There are several plans run by service providers with respect to corporate handsets.

With the 'increase' and 'improvement' in the information flow in an organization that are experienced due to installation of such mobile networks, cost significantly comes down thereby helping the management in reaping extra profits.

By bringing such tailored mobile connections in companies, one can take care of the challenges that are faced when it comes to controlling phone costs. Some of these include 'centralization', 'complex pricing structure' and 'less control on individuals' level of phone usage'.

Saying it all, by providing such handsets to the employees, better coordination and collaboration can be achieved.

However, drawing maximum benefits from this 'cost effective strategy' demands using a scorecard to keep an account of the processes that occur in the whole task.

More useful information for Phone Evaluation

• Related metrics and KPIs for: Customer Relationship, Call-Center, Help Desk, Interactive Voice Response, Customer Profitability, Customer Profiling, Customer Value, Customer Conversion, Customer Loyalty, Cell Phone, Internet Access.
• Customers who viewed this item also viewed: Personal Productivity.

Cell Phone Estimation Balanced Scorecard Screenshots

Metrics for Phone Evaluation

This is the actual scorecard with Cell Phone Indicators and performance indicators. The performance indicators include: cost savings perspective, % dip in internal phone costs, % dip in external or distant phone expenses, % savings in bulk-purchase of cell-phones connections, % reduction in internet networking costs for employees, customization perspective, customization level of corporate mobile network schemes, % rise in discounts on corporate employee mobile schemes, number of value added features enjoyed, rise in cheaper tariff plans, operation and control perspective, improvement in connectivity level on same mobile network, staff optimization level, control level over mobile usage and spending policies, security level adequacy, employee tracking perspective, improvement in employee tracking, rise in employee efficiency, employee coordination level, rise in employee safety.

Download or purchase Cell Phone Estimation Balanced Scorecard

Download a trial version of Cell Phone Estimation Balanced Scorecard or purchase a full version online.