Content Management Balanced Scorecard Metrics Template
These days, organizations use various strategies to stay competitive in the highly competitive business world. One such strategy is enterprise content management. It is a new concept that is gaining wide acceptance and recognition by many organizations. Technologies that can be used to capture, store, preserve, and deliver the contents related to the organization and its processes are included in enterprise content management. But its successful implementation requires a constant supervision. For this purpose, KPI s can act as a supportive tool.
In this regard, KPIs can be categorized into four broad perspectives- Financial perspective, customer perspective, internal process perspective and education and growth perspective.
Financial perspective includes KPIs like cost of enterprise content management systems, percentage increase in the revenues, percentage increase in employee training cost and percentage decrease in operational cost. It provides a financial overview of enterprise content management activities.
Customer perspective is the second perspective and comprises of indicator like percentage incidents resolved at first contact, number of customer complaints, percentage reduction in file request time and number of content management specialists.
KPIs such as new technology installed, percentage paperwork reduction, total spam control and percentage error reduction are included in internal processes perspective, signifying all the measures used to improve services.
Last perspective, i.e. education & growth, consists of KPIs like number of training sessions, number of continuous learning sessions held for top management, percentage of employees with their own ID and password and number of inter-group coordinations.
Content Management Metrics in Excel:
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Download trial version of
Content Management Indicators.
Content Management Estimation Balanced Scorecard is distributed
as an Excel file. Before purchase you can download a
trial version of the scorecard.
Content Management Estimation Balanced Scorecard Excel file
contains a dashboard (see screenshots below), help information
section, Balanced Scorecard details.
- Purchase full version of
Content Management Indicators. Immediately after your order will be processed you
will have a link to download Balanced Scorecard (BSC) Excel file and file
in
Balanced Scorecard Designer format.
- Use Content Management scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
- It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions,
download Key Risk Indicators (KRI) Toolkit for risk management.
More ideas on using Content Management KPI: Managing content in an organization is a subject that hardly needs to be emphasized, as the successful running of a firm is dependent on the ‘availability of right information at right time’. This in turn, is possible only if the content has been well placed in reservoirs and databases. One not only needs to acquire the authenticated data from genuine sources but also has to be managed (this covers up-dations, additions, deletions etc.). A yardstick for keeping an eye on the how the things have been going on is a must in this regard. Various IT enabled solutions are available in the market to assist organizations in this task. DMS (Document Management System) is one such answer. This computer application is used to carry out a major chunk of tasks that come under the ‘content management umbrella’. One can broadly divide CMSes into four categories- Enterprise CMS, Mobile CMS, Component CMS and Web CMS. Some of the features that a CMS is expected to support are ‘identifying the key users of the CMS and knowing about the roles played by them’, ‘capability to allocate roles and responsibilities to users’, ‘feature of capturing data’, ‘separate presentations of content’ etc.
More useful information for Marketing Evaluation:
Business Intelligence (BI) for Marketing - measure performance with Content Management Scorecard for Excel
We have designed Content Management Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
trial
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Marketing.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Content Management scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from Marketing Estimation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Content Management Estimation Balanced Scorecard Screenshots

Metrics for Marketing Evaluation. This is the actual scorecard with Content Management Indicators and performance indicators.
The performance indicators include: content management,financial perspective,cost of enterprise content management systems,% increase in revenues,% increase in employee training cost,% decrease in operational cost,customer perspective,incidents resolved,% reduction in file request time,number of customer complaints,number of content management specialists,internal processes perspective,new technology installed,total spam control,% paperwork reduction,% error reduction,education and growth perspective,training sessions,% of employees with id & password,number of continuous learning sessions held for top management,number of inter-group coordinations
.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of Content Management Indicators or purchase full version of this Balanced Scorecard.
Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
Download or purchase Content Management Estimation Balanced ScorecardRight now you can download a trial version
of Content Management Estimation Balanced Scorecard or purchase a
full version online. Also, if you are interested you can subscribe to our
e-course that helps a lot with Balanced Scorecard design.
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