Content Management Balanced Scorecard Metrics
These days, organizations use various strategies to stay competitive in the highly competitive business world. One such strategy is enterprise content management. It is a new concept that is gaining wide acceptance and recognition by many organizations. Technologies that can be used to capture, store, preserve, and deliver the contents related to the organization and its processes are included in enterprise content management. But its successful implementation requires a constant supervision. For this purpose, KPI s can act as a supportive tool.
In this regard, KPIs can be categorized into four broad perspectives- Financial perspective, customer perspective, internal process perspective and education and growth perspective.
Financial perspective includes KPIs like cost of enterprise content management systems, percentage increase in the revenues, percentage increase in employee training cost and percentage decrease in operational cost. It provides a financial overview of enterprise content management activities.
Customer perspective is the second perspective and comprises of indicator like percentage incidents resolved at first contact, number of customer complaints, percentage reduction in file request time and number of content management specialists.
KPIs such as new technology installed, percentage paperwork reduction, total spam control and percentage error reduction are included in internal processes perspective, signifying all the measures used to improve services.
Last perspective, i.e. education & growth, consists of KPIs like number of training sessions, number of continuous learning sessions held for top management, percentage of employees with their own ID and password and number of inter-group coordinations.
Content Management Metrics in Excel:
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How to measure Marketing performance with Content Management Scorecard for Excel
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Content Management Estimation Balanced Scorecard Screenshots

Metrics for Marketing Evaluation. This is the actual scorecard with Content Management Indicators and performance indicators.
The performance indicators include: content management,financial perspective,cost of enterprise content management systems,% increase in revenues,% increase in employee training cost,% decrease in operational cost,customer perspective,incidents resolved,% reduction in file request time,number of customer complaints,number of content management specialists,internal processes perspective,new technology installed,total spam control,% paperwork reduction,% error reduction,education and growth perspective,training sessions,% of employees with id & password,number of continuous learning sessions held for top management,number of inter-group coordinations
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
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