Content Management Balanced Scorecard Metrics

These days, organizations use various strategies to stay competitive in the highly competitive business world. One such strategy is enterprise content management. It is a new concept that is gaining wide acceptance and recognition by many organizations. Technologies that can be used to capture, store, preserve, and deliver the contents related to the organization and its processes are included in enterprise content management. But its successful implementation requires a constant supervision. For this purpose, KPI s can act as a supportive tool.

In this regard, KPIs can be categorized into four broad perspectives- Financial perspective, customer perspective, internal process perspective and education and growth perspective.

Financial perspective includes KPIs like cost of enterprise content management systems, percentage increase in the revenues, percentage increase in employee training cost and percentage decrease in operational cost. It provides a financial overview of enterprise content management activities.

Customer perspective is the second perspective and comprises of indicator like percentage incidents resolved at first contact, number of customer complaints, percentage reduction in file request time and number of content management specialists.

KPIs such as new technology installed, percentage paperwork reduction, total spam control and percentage error reduction are included in internal processes perspective, signifying all the measures used to improve services.

Last perspective, i.e. education & growth, consists of KPIs like number of training sessions, number of continuous learning sessions held for top management, percentage of employees with their own ID and password and number of inter-group coordinations.

• Download trial version of Content Management Indicators. Content Management Estimation Balanced Scorecard is distributed as an Excel file. Before purchase you can download a trial version of the scorecard. Content Management Estimation Balanced Scorecard Excel file contains a dashboard (see screenshots below), help information section, Balanced Scorecard details.
• Purchase full version of Content Management Indicators. Immediately after your order will be processed you will have a link to download Balanced Scorecard Excel file and file in Balanced Scorecard Designer format.
• Check Balanced Scorecard Toolkit for scorecard designing instructions.

More useful information for Marketing Evaluation:

• Related metrics and KPIs for: Web Investment, Brand Evaluation, Marketing, Direct Mail.
• Customers who viewed this item also viewed: Customer Relationship Scorecards | Change Management Scorecard

• Marketing best practices articles: Niche attack and domination service, Marketing Metrics Toolkit, KPI vs. Balanced Scorecard, Design Scorecard with BSC Designer, Online advertising metrics, Direct Mail Metrics, Performance and control problems in Enterprise content management.
• Balanced Scorecard e-course. In this e-course you will learn more about Balanced Scorecard niche. We talk about Balanced Scorecard design and management issues.

Recent posts in KPI forum: Integrating Balanced Scorecard (BSC) with other processes, Balanced Scorecard (BSC)- is it here to vanish or to stay?, Balanced Scorecard (BSC) in JIT

• Balanced Scorecard toolkit. Is a whitepaper where you will learn more about mathematics that stands behind Balanced Scorecard, you will learn basic ideas that will help to design your own scorecard, develop and implement KPI in your business processes.
• Balanced Scorecard fact sheet. The collection of business facts and statistics on Balanced Scorecard.
• Scorecard Design Software. This metric was designed with Balanced Scorecard Designer. This is a great tool for scorecards or KPI building, performance measurement and information sharing.

How to measure Marketing performance with Content Management Scorecard for Excel

We have designed Content Management Balanced Scorecard in MS Excel, so now you can measure and control your performance using this popular business tool. Download trial version right now.

Why do I need these metrics?

MS Excel files that we distribute are a spreadsheets packed with metrics information and the performance calculation formulas.

It's a real-business information. We invested in research that involved experts from Marketing Estimation industry who elaborated and shared certain metrics. It's valuable, real-life experience which will help to improve the performance of your business.

• I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.

• To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.

• To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.

• To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.

Content Management Estimation Balanced Scorecard Screenshots

Metrics for Marketing Evaluation. This is the actual scorecard with Content Management Indicators and performance indicators. The performance indicators include: content management,financial perspective,cost of enterprise content management systems,% increase in revenues,% increase in employee training cost,% decrease in operational cost,customer perspective,incidents resolved,% reduction in file request time,number of customer complaints,number of content management specialists,internal processes perspective,new technology installed,total spam control,% paperwork reduction,% error reduction,education and growth perspective,training sessions,% of employees with id & password,number of continuous learning sessions held for top management,number of inter-group coordinations . Right now you can download trial version of Content Management Indicators or purchase full version of this Balanced Scorecard.

Some Balanced Scorecard help information that explains how to interpret scorecard. What scores and weights can be changed.

Download or purchase Content Management Estimation Balanced Scorecard