The value of efficiency, accuracy and timeliness can not be neglected when the task is to measure the operations of a court regarding the quality of justice delivered to the public. KPIs in this regard can be configured under four perspectives- Service Efficiency, Decision Making, Operations, and Public Trust and Reach.Service Efficiency Perspective helps in judging the efficiency of legal services through KPIs like time to disposition, clearance rate, % pending cases and trial date certainty. Decision Making Perspective takes into account KPIs like number of false arrests, % court dispositions that match to an arrest, % dip in events where wrong person is released from the custody and % dip in recidivism rate.Operations Perspective provides an overview of the basic operation of the court. It comprises of KPIs such as % increase in scheduled hearings, % reduction in time taken to do criminal history background check, financial penalties payment rate and court staff efficiency level.Public Trust and Reach Perspective consists of KPIs like public satisfaction level, court justice access level, % reduction in civil complaints against law enforcement and % dip in response time for public request.
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
Ideally, you need to have a strategy (in a form of a strategy map) before you start thinking about the ways to measure its execution (KPIs). Don't have a strategy map yet? Use free Strategy Map Wizard to create a strategy map for your current business challenges. The wizard will:
The whole process takes on average 6 minutes. Give it a try right now - it's free.
bonus.
Courts make up for a 'respected and important' piece of any nation's judicial system. These places house highly capable people with tremendously responsible duties on their shoulders.
This is needed because people reach courts with their set of woes, along with the hope that justice will be delivered to them. This often requires constructing a 'middle route' for coming up with solutions that are acceptable to all the involved parties.
Some of the prerequisites that frequently make their way, when it comes to the subject of court management are 'accuracy', 'timeliness' and 'efficiency'.
Moving on, there has to be an instrument in place to manage court operations. A balanced scorecard comes to save the rights and interests of the parties involved in any way with the court's processes. This tool can be used for offering effective leadership for judicial operations management and optimize court operations.
The areas that can be spanned for preparing an effective scorecard are 'service efficiency', 'decision making', 'public trust and reach' and 'operations'. By digging useful and related indicators for following the processes, one can successfully establish a way out to tackle the court management field.
This is the actual scorecard with Court Management Indicators and performance indicators. The performance indicators include: service efficiency perspective, time to disposition, clearance rate, % pending cases, trial date certainty, decision making perspective, number of false arrests, % court dispositions that match to an arrest, % dip in events where wrong person is released from the custody, % dip in recidivism rate, operations perspective, % increase in scheduled hearings, financial penalties payment rate, court staff efficiency level, % reduction in time taken to do criminal history background check, public trust and reach perspective, public satisfaction level, court justice access level, % reduction in civil complaints against law enforcement, % dip in response time for public request.
Download a trial version of Court Management Estimation Balanced Scoreboard or purchase a full version online.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."
