Customer Conversion Balanced Scorecard Metrics Template
Customer Conversion is an essential step in ‘building a loyal customer base’. Consequently, one needs to embrace a ‘measurable’ and ’manageable’ strategy to achieve the same. One of the solutions that comes to mind is ‘BSC’ which excels at imparting a ‘balanced growth’ to the organization or its processes and its inherent flexibility lends itself quite well in measuring customer conversion.In case of Customer Conversion, the perspectives that can be framed are- Interaction Platform Perspective, Process Evaluation perspective, On-line Mode Perspective and Post-efforts benefits Perspective.The indicators to be tracked can be- -Above average User- Experience- Fraction’, ‘System Integration Ratio’, ‘Technological Front Analysis’ and ‘Number of interfaces provided’.Evaluation of Process can be done using indicators such as- Customer Tracking Techniques, Data Appropriateness, -Right Traffic Jump- and Conversion rate. On-line Perspective can be developed and improved by utilizing KPIs like Content planning Accuracy, Usability Index, Search Engine Ranking Improvement and Site Architecture Success ratio.Further, Post-efforts benefits Perspective can be obtained using KPIs such as ‘Increase in Customer Retention’, ‘Customer Base Rise’, ‘Drop in Client turn-over’ and ‘Customer Base Rise’. .
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What are benefits of Customer Conversion metric:
- Customer conversion is the key to success for most businesses. So, evaluation of the conversion rate and figuring out how to increase it can be incredibly important.
- Why not evaluate customer tracking techniques? With the conversion KPIs it is totally possible.
- There’s an online metrics perspectives with some seo related measures.
More ideas on using Customer Conversion KPI:
Customer Conversion is the ultimate step that is responsible for increasing the size of an organization’s customer base. This makes it logical to handle the sensitive issue by giving it its due respect.
The concept of footfall conversion talks about making the visitors lay their hands on products or subscribe to the services on display. To achieve this successfully, one needs to have done sufficient home-work regarding the queries and doubts that might arise in the customer’s minds. Any minor mistake can send the prospective client back from the point-of-sale and lighten your chances of adding to the retail conversion. Moreover, the process does not end here itself but chances are that the person will bad-mouth the brand for sure whenever possible.
So, one gets to know that drawing the ‘likely buyer’ to the place of sale is one thing, however making him/her shell money is taken over by an altogether different set of principles and dynamics.
This compels the managers to study and reveal the theories working behind the ‘turning of customer’s mind from ‘may be’ to ‘yes’ i.e. increasing the customer conversion rate.
It is possible to collect the metrics that are important to such ‘customer transformations’ or sales conversion in the form of a balanced scorecard. One can put down the ‘countable indicators’ on this card and use those to effectively monitor the process of customer turning.
More useful information for Phone Evaluation:
- Related metrics and KPIs for: Customer Relationship, Call-Center, Help Desk, Interactive Voice Response, Customer Profitability, Customer Profiling, Customer Value, Customer Loyalty, Cell Phone, Internet Access.
- Customers who viewed this item also viewed: Customer Relationship
- Phone best practices articles:
Helpdesk performance measurement, Metrics helps manage call-center, Best practices for call-center performance management, Cherished relationships All articles about measuring performance in CRM.
Business Intelligence (BI) for Phone - measure performance with Customer Conversion Scorecard for Excel
We have designed Customer Conversion Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Phone.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Customer Conversion scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
It's a real-business information. We
invested in research that involved experts from Phone Evaluation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Customer Conversion Evaluation Balanced Scorecard Screenshots
Metrics for Phone Evaluation. This is the actual scorecard with Customer Conversion Measures and performance indicators.
The performance indicators include: interaction platform perspective,number of interfaces provided,above average user-experience fraction,system integration ratio,technological front analysis,process evaluation perspective,customer tracking techniques,right traffic jump,data appropriateness,conversion rate,on-line mode perspective,usability index,content planning accuracy,site architecture success ratio,search engine ranking improvement,post-efforts benefits perspective,increase in customer retention,customer base rise,revenue climbing,drop in client turn-over.
Some Balanced Scorecard help information that explains how to use scorecard in Excel, what scores and weights can be changed.
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