Customer Value Balanced Scorecard Metrics Template
KPIs in Customer ValueOrganizations can concentrate the value offered to customers by summing up the requirements in terms of indicators. Some of the aspects that can prove useful in the context are- Framework, Operations and Benefits, Performance and Analysis.The KPIs for Analysis can be- number of buying factors’ covered, number of dimensions considered, value of the customer ratio and benchmarks spanned. Evaluation of Performance is feasible via the KPIs like Customer Assistance Level, Customer Profitability Jump, Interactive Relationship Index and Satisfaction to Value Perceived Improvement.Framework Perspective can be had with Customer Intimacy Ratio, Quality Conformance ratio and Customer Value Increment. Operations and Benefits aspect can be obtained through metrics such as- Drop in Customer Complaints, Customer Attrition and number of techniques utilized in analysis.
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What are benefits of Customer Value metric:
- To find out what value customers can offer, a series of specialized KPIs is introduced.
- Conversion of visitors into customers is another very important indicator that influences a number of other KPIs in the company scorecard, including financial measures and results.
- It is also recommended to measure customer conformance ratio and customer attrition.
More ideas on using Customer Value KPI:
Among the nodes that make up a successful ‘customer managing network’ for an organization, one prominent constituent is ‘customer value’.
Ideally speaking, this is defined as the value promised by the vendor to the buyer in return for the monetary amount sacrificed by the latter. Stating it in other manner, the difference between what a customer receives from a product and what he pays is equal to ‘customer value’. Greater is the magnitude of this parameter, more drawn and inclined is the customer to have the offering.
This implies that if the provider is able to prove that the ‘value being provided to him/her is more than the amount being lost by the customer’, customer conversion is more likely to occur.
This is the cause organizations often find their marketers surrounded by such questions and thus begins their quest of digging answers to the queries. No matter how diverse and varied is the source of question, every attempted solution converges towards ‘an increase in customer value’. With a constant rise in customer value, it is possible to make substantial additions to the customer base.
Some of the terms in which the concept of customer value is presented are ‘customer value added ratio’ and ‘customer value added’.
A customer value scorecard serves to measure and calculate the movements and steps being undertaken by the management people.
More useful information for Phone Estimation:
- Related metrics and KPIs for: Customer Relationship, Call-Center, Help Desk, Interactive Voice Response, Customer Profitability, Customer Profiling, Customer Conversion, Customer Loyalty, Cell Phone, Internet Access.
- Customers who viewed this item also viewed: Customer Profitability | Customer Profiling.
- Phone best practices articles:
Helpdesk performance measurement, Metrics helps manage call-center, Best practices for call-center performance management, Cherished relationships All articles about measuring performance in CRM.
Business Intelligence (BI) for Phone - measure performance with Customer Value Scorecard for Excel
We have designed Customer Value Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Phone.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Customer Value scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
It's a real-business information. We
invested in research that involved experts from Phone Evaluation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Customer Value Estimation Balanced Scorecard Screenshots
Metrics for Phone Estimation. This is the actual scorecard with Customer Value Indicators and performance indicators.
The performance indicators include: operational and benefits perspective,increase in % retention,number of techniques used for analysis,drop in customer complaints,brand image and awareness,customer attrition,framework perspective,customer intimacy ratio,quality conformance fraction,customer value increment,streamlining index,factors and considerations/analysis perspective,number of dimensions considered,key buying impactors spanned,number of benchmarks used,voice of the customer ratio,performance evaluation,interactive relationship index,customer assistance level,customer profitability jump,satisfaction to value perceived improvement.
Some Balanced Scorecard help information that explains how to use scorecard in Excel, what scores and weights can be changed.
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