This is a Accounting Firm Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Accounting Firm KPI. With this software you can also design your own scorecards, KPIs and metrics.

Accounting Firm

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Accounting Firm

40,42 %

0 %

Financial Perspective	(54,3%, 0%)
Customer Perspective	(37,7%, 0%)
Internal Processes Perspective/Administrative tasks	(33,1%, 0%)
Wokforce Plans	(31%, 0%)

Graph for Accounting Firm

Data for Accounting Firm

Dates	Value
28.10.2008	40,42

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

54,27 %

Accounting Firm

Indicators

Fee revenue

Margins

Reduced receivables *

Professional salaries *

* - Information for this metric is limited in sample report

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	54,27	3

Fee revenue

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Fee revenue	5,581	5,581	0	milliion dollars	Maximize	Financial Perspective

Description Revenues earned as fee from clients

Graph for Fee revenue

Data for Fee revenue

Dates	Weight	Min	Max	Value
28.10.2008	6	1	10	5,581

Margins

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Margins	8,2	8,2	0	%	Maximize	Financial Perspective

Description This indicates profits as a percenatge of revenues.

Graph for Margins

Data for Margins

Dates	Weight	Min	Max	Value
28.10.2008	1	0	100	8,2

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

37,74 %

Accounting Firm

Indicators

Job turnaround time

Client complaints

Number of client referrals *

Number of client contacts per week *

* - Information for this metric is limited in sample report

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	37,74	3

Job turnaround time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Job turnaround time	18,052	18,052	0	days	Minimize	Customer Perspective

Description Time lag between a job received by the firm and its delivery

Graph for Job turnaround time

Data for Job turnaround time

Dates	Weight	Min	Max	Value
28.10.2008	7	1	30	18,052

Client complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Client complaints	2,835	2,835	0	%	Maximize	Customer Perspective

Description Number of reported customer complaints in the past 3 months

Graph for Client complaints

Data for Client complaints

Dates	Weight	Min	Max	Value
28.10.2008	1	0	5	2,835

Internal Processes Perspective/Administrative tasks

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective/Administrative tasks

33,07 %

Accounting Firm

Indicators

Utilization rate

Bidding estimates

New softwares *

Profitable projects *

* - Information for this metric is limited in sample report

Graph for Internal Processes Perspective/Administrative tasks

Data for Internal Processes Perspective/Administrative tasks

Dates	Value	Weight
28.10.2008	33,07	2

Utilization rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Utilization rate	95,55	95,55	0	%	Maximize	Internal Processes Perspective/Administrative tasks

Description Also known as billability, it indicates the amount of time that employees spend in productive activities (Billable hours in the periosd/total hours worked in the period)

Graph for Utilization rate

Data for Utilization rate

Dates	Weight	Min	Max	Value
28.10.2008	2	50	100	95,55

Bidding estimates

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Bidding estimates	29,2	29,2	0	%	Maximize	Internal Processes Perspective/Administrative tasks

Description It gives an idea of adequate bidding estimate, thus avoiding over or under bidding (estimated hours to finish the project/actual hours taken))

Graph for Bidding estimates

Data for Bidding estimates

Dates	Weight	Min	Max	Value
28.10.2008	1	0	100	29,2

Wokforce Plans

Name

Start value

End value

Dynamic

Parent

Contains

Wokforce Plans

31,01 %

Accounting Firm

Indicators

Reduction in attrition

Reduced administration hours

Reduced overheads *

Training hours *

* - Information for this metric is limited in sample report

Graph for Wokforce Plans

Data for Wokforce Plans

Dates	Value	Weight
28.10.2008	31,01	2

Reduction in attrition

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduction in attrition	89,7	89,7	0	%	Maximize	Wokforce Plans

Description Percentage reduction in attrition over the last one year

Graph for Reduction in attrition

Data for Reduction in attrition

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	89,7

Reduced administration hours

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduced administration hours	2,8	2,8	0	%	Maximize	Wokforce Plans

Description Number of hours saved per employee per week

Graph for Reduced administration hours

Data for Reduced administration hours

Dates	Weight	Min	Max	Value
28.10.2008	7	0	100	2,8

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:03:13