This is a Airline Ticketing and Reservation Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Airline Ticketing and Reservation KPI. With this software you can also design your own scorecards, KPIs and metrics.

Airline Ticketing and Reservation

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Airline Ticketing and Reservation

52,87 %

0 %

Financial Perspective	(75,3%, 0%)
Customer Perspective	(35,2%, 0%)
Tickets sold	(48,4%, 0%)
Internal Processes	(50,2%, 0%)

Graph for Airline Ticketing and Reservation

Data for Airline Ticketing and Reservation

Dates	Value
28.10.2008	52,87

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

75,33 %

Airline Ticketing and Reservation

Indicators

% of domestic ticketing revenue

% refunded due to cancelled tickets

Compensation to ticket agent *

Ticket cancellation charges *

* - Information for this metric is limited in sample report Description This perspective helps in analyzing the financial performance of ticketing operations of the airlines.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	75,33	3

% of domestic ticketing revenue

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of domestic ticketing revenue	99,1	99,1	0	%	Maximize	Financial Perspective

Description % of ticketing revenue earned by the airlines by flying to domestic destinations.

Graph for % of domestic ticketing revenue

Data for % of domestic ticketing revenue

Dates	Weight	Min	Max	Value
28.10.2008	3	25	100	99,1

% refunded due to cancelled tickets

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% refunded due to cancelled tickets	21,24	21,24	0	%	Minimize	Financial Perspective

Description Percentage of revenue refunded by the airlines in the event of cancellation of tickets.

Graph for % refunded due to cancelled tickets

Data for % refunded due to cancelled tickets

Dates	Weight	Min	Max	Value
28.10.2008	2	0	40	21,24

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

35,2 %

Airline Ticketing and Reservation

Indicators

Refund period

Reservation changing charges

Charges for seat preference *

Lap-riding child-fare *

* - Information for this metric is limited in sample report Description It indicates the parameters on which a customer judges the ticketing and reservation operations.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	35,2	3

Refund period

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Refund period	45,982	45,982	0	days	Minimize	Customer Perspective

Description Number of days in which the amount of ticket is refunded by the airlines from the day off take-off.

Graph for Refund period

Data for Refund period

Dates	Weight	Min	Max	Value
28.10.2008	3	1	50	45,982

Reservation changing charges

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reservation changing charges	96,4	96,4	0	$	Minimize	Customer Perspective

Description Charges taken by airlines for making an alteration in the tickets already reserved.

Graph for Reservation changing charges

Data for Reservation changing charges

Dates	Weight	Min	Max	Value
28.10.2008	3	50	250	96,4

Tickets sold

Name

Start value

End value

Dynamic

Parent

Contains

Tickets sold

48,42 %

Airline Ticketing and Reservation

Indicators

Percentage of tickets sold on airline's official website

Percentage of Tickets sold through travel agents

Percentage of Tickets sold on airport counter *

Percentage of Tickets booked over telephone *

* - Information for this metric is limited in sample report Description It indicates the various ways through which airlines sold their tickets to the customers.

Graph for Tickets sold

Data for Tickets sold

Dates	Value	Weight
28.10.2008	48,42	2

Percentage of tickets sold on airline's official website

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of tickets sold on airline's official website	19,1	19,1	0	%	Maximize	Tickets sold

Description Percentage of tickets sold by the airlines through online website.

Graph for Percentage of tickets sold on airline's official website

Data for Percentage of tickets sold on airline's official website

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	19,1

Percentage of Tickets sold through travel agents

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of Tickets sold through travel agents	35	35	0	%	Maximize	Tickets sold

Description % of total tickets sold by travel agencies.

Graph for Percentage of Tickets sold through travel agents

Data for Percentage of Tickets sold through travel agents

Dates	Weight	Min	Max	Value
28.10.2008	4	0	100	35

Internal Processes

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes

50,16 %

Airline Ticketing and Reservation

Indicators

Ticketing errors

Customer care services

Air ticketing training *

Data security measures implemented *

* - Information for this metric is limited in sample report Description It takes care of the various internal processes of the airlines with regard to ticketing and reservation.

Graph for Internal Processes

Data for Internal Processes

Dates	Value	Weight
28.10.2008	50,16	2

Ticketing errors

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Ticketing errors	1,08	1,08	0	#	Minimize	Internal Processes

Description No. of ticketing errors (like misprinting ) per 100 tickets sold.

Graph for Ticketing errors

Data for Ticketing errors

Dates	Weight	Min	Max	Value
28.10.2008	2	0	15	1,08

Customer care services

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer care services	5,39	5,39	0	#	Maximize	Internal Processes

Description It indicates the number of services provided by customer care centers e.g. assistancce with flight passes, online bookings, technical issues, current flight status, etc.

Graph for Customer care services

Data for Customer care services

Dates	Weight	Min	Max	Value
28.10.2008	3	5	20	5,39

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:32:27