This is a Cafe Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Cafe KPI. With this software you can also design your own scorecards, KPIs and metrics.

Cafe Scorecard

Report includes: 2 day(s), from 13.03.2009 to 14.03.2009

Name

Start value

End value

Dynamic

Contains

Cafe Scorecard

41,99 %

61,63 %

+ 19,64 %

Financial Perspective	(62,1%, 36,57%)
Internal Operations Perspective	(47,6%, 0,18%)
Raw Materials and Utilities Perspective	(64,5%, 24,31%)
Employees Training and Development Perspective	(79%, 18,75%)

Graph for Cafe Scorecard

Data for Cafe Scorecard

Dates	Value
13.03.2009	41,99
14.03.2009	61,63

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Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

25,53 %

62,1 %

+ 36,57%

Cafe Scorecard

Indicators

% Jump in Operating Costs

Percentage Increase in 'Per Employee Revenue'

Daily Revenue Generated

% Climb in Annual Earnings *

* - Information for this metric is limited in sample report Description This enables in gaining the ‘financial insight’ about the operations of the cafe.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
13.03.2009	25,53	3
14.03.2009	62,1	3

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% Jump in Operating Costs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Jump in Operating Costs	23,27	13,12	-10,15	%	Minimize	Financial Perspective

Description This is to keep a track on the % increase in the amount spent in a period of one year to operate the place.

Graph for % Jump in Operating Costs

Data for % Jump in Operating Costs

Dates	Weight	Min	Max	Value
13.03.2009	2	5	40	23,27
14.03.2009	2	5	40	13,12

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Percentage Increase in 'Per Employee Revenue'

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage Increase in 'Per Employee Revenue'	33,12	72,4	+ 39,28	%	Maximize	Financial Perspective

Description This is to gauge the way the employees are progressing in the financial direction. The value can be had on yearly basis.

Graph for Percentage Increase in 'Per Employee Revenue'

Data for Percentage Increase in 'Per Employee Revenue'

Dates	Weight	Min	Max	Value
13.03.2009	3	10	90	33,12
14.03.2009	3	10	90	72,4

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Daily Revenue Generated

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Daily Revenue Generated	3546	7118	+ 3572	$	Maximize	Financial Perspective

Description This is to have the volume of ‘collection’ that is managed by the cafe, on daily basis.

Graph for Daily Revenue Generated

Data for Daily Revenue Generated

Dates	Weight	Min	Max	Value
13.03.2009	3	1000	20000	3546
14.03.2009	3	1000	20000	7118

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Internal Operations Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Operations Perspective

47,44 %

47,62 %

+ 0,18%

Cafe Scorecard

Indicators

Quality Uniformity

Unavailability Index

Number of Items Offered on the Content List

Number of Additional Services Provided *

Proximity rating *

* - Information for this metric is limited in sample report Description This is to develop an understanding about the way the things proceed inside the cafe.

Graph for Internal Operations Perspective

Data for Internal Operations Perspective

Dates	Value	Weight
13.03.2009	47,44	3
14.03.2009	47,62	3

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Quality Uniformity

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Quality Uniformity	36,739	64,261	+ 27,52	Score	Maximize	Internal Operations Perspective

Description This is an important indicator that helps in determining the control being exercised on all outlets. One should ensure the same tools and material is used across all the locations. A scale labeled 1-10 is useful in this.

Graph for Quality Uniformity

Data for Quality Uniformity

Dates	Weight	Min	Max	Value
13.03.2009	2	1	100	36,739
14.03.2009	2	1	100	64,261

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Unavailability Index

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Unavailability Index	0,13	0,627	+ 0,497	#	Minimize	Internal Operations Perspective

Description This gives the extent to which the ‘order’ that was placed was not available.

Graph for Unavailability Index

Data for Unavailability Index

Dates	Weight	Min	Max	Value
13.03.2009	2	0	1	0,13
14.03.2009	2	0	1	0,627

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Number of Items Offered on the Content List

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Items Offered on the Content List	36,12	31,88	-4,24	#	Maximize	Internal Operations Perspective

Description This indicator is to know the ‘diversity’ of the offerings at the outlet.

Graph for Number of Items Offered on the Content List

Data for Number of Items Offered on the Content List

Dates	Weight	Min	Max	Value
13.03.2009	2	20	60	36,12
14.03.2009	2	20	60	31,88

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Raw Materials and Utilities Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Raw Materials and Utilities Perspective

40,22 %

64,53 %

+ 24,31%

Cafe Scorecard

Indicators

Electricity Consumption

Water Usage

Proportion of Unbleached Paper Usage

Fraction Bought from Fair Trade Certified Cooperatives *

* - Information for this metric is limited in sample report Description This is to have an idea about the utilities that go into the process of coffee making.

Graph for Raw Materials and Utilities Perspective

Data for Raw Materials and Utilities Perspective

Dates	Value	Weight
13.03.2009	40,22	2
14.03.2009	64,53	2

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Electricity Consumption

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Electricity Consumption	6,569	5,03	-1,539	kilowatt hours per square foot of space	Minimize	Raw Materials and Utilities Perspective

Description This is to know the units of electricity that is used in the outlet on per square foot basis in a month.

Graph for Electricity Consumption

Data for Electricity Consumption

Dates	Weight	Min	Max	Value
13.03.2009	2	5	8	6,569
14.03.2009	2	5	8	5,03

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Water Usage

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Water Usage	29,76	19,86	-9,9	gallons per square foot of space	Minimize	Raw Materials and Utilities Perspective

Description This is to know the volume of water that is consumed in the cafe on per square foot basis in a month.

Graph for Water Usage

Data for Water Usage

Dates	Weight	Min	Max	Value
13.03.2009	3	15	30	29,76
14.03.2009	3	15	30	19,86

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Proportion of Unbleached Paper Usage

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Proportion of Unbleached Paper Usage	77,36	63,48	-13,88	%	Maximize	Raw Materials and Utilities Perspective

Description This is equal to the amount of unbleached paper that is consumed in the outlet.

Graph for Proportion of Unbleached Paper Usage

Data for Proportion of Unbleached Paper Usage

Dates	Weight	Min	Max	Value
13.03.2009	3	50	90	77,36
14.03.2009	3	50	90	63,48

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Employees Training and Development Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Employees Training and Development Perspective

60,28 %

79,03 %

+ 18,75%

Cafe Scorecard

Indicators

Staff Skill and Expertise Development

Fraction of Workforce that can be Considered to have Command over 'Cafe latte Art'

Training Expenses: Revenues

Staff Capability Scaling *

* - Information for this metric is limited in sample report Description This is a way to increase understanding about the employees’ skill enhancement process.

Graph for Employees Training and Development Perspective

Data for Employees Training and Development Perspective

Dates	Value	Weight
13.03.2009	60,28	2
14.03.2009	79,03	2

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Staff Skill and Expertise Development

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Staff Skill and Expertise Development	2,112	4,404	+ 2,292	week	Maximize	Employees Training and Development Perspective

Description This indicator is an important factor on which the success of the cafe rests. The value can be had by looking at the duration of training that was imparted to the employees, on yearly basis. The sessions should pay attention to all aspects like administrative portion, preparation etc.

Graph for Staff Skill and Expertise Development

Data for Staff Skill and Expertise Development

Dates	Weight	Min	Max	Value
13.03.2009	2	1	5	2,112
14.03.2009	2	1	5	4,404

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Fraction of Workforce that can be Considered to have Command over 'Cafe latte Art'

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Fraction of Workforce that can be Considered to have Command over 'Cafe latte Art'	0,9194	0,9752	+ 0,0558	#	Maximize	Employees Training and Development Perspective

Description This is to know the proportion of the workforce that is capable of contributing to the ‘skills’ section of the cafe outlet at appreciable amount.

Graph for Fraction of Workforce that can be Considered to have Command over 'Cafe latte Art'

Data for Fraction of Workforce that can be Considered to have Command over 'Cafe latte Art'

Dates	Weight	Min	Max	Value
13.03.2009	3	0,8	1	0,9194
14.03.2009	3	0,8	1	0,9752

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Training Expenses: Revenues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training Expenses: Revenues	0,167	0,1301	-0,0369	#	Maximize	Employees Training and Development Perspective

Description This is to know the volume of total revenue that is going to the training of the employees.

Graph for Training Expenses: Revenues

Data for Training Expenses: Revenues

Dates	Weight	Min	Max	Value
13.03.2009	2	0,05	0,2	0,167
14.03.2009	2	0,05	0,2	0,1301

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 09.03.2009 22:34:23