This is a Car Renting Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Car Renting KPI. With this software you can also design your own scorecards, KPIs and metrics.

Car Renting

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Car Renting

34,64 %

0 %

Financial Perspective	(49,7%, 0%)
Customer Perspective	(14,9%, 0%)
Internal Processes Perspective	(34,3%, 0%)
Growth perspective	(42,1%, 0%)

Graph for Car Renting

Data for Car Renting

Dates	Value
28.10.2008	34,64

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

49,68 %

Car Renting

Indicators

% Increase in Car Rental Rates

Percentage increase in Revenues

Weekly Car Rental Rates *

Daily Car Rental Rates *

* - Information for this metric is limited in sample report Description This ensures that financial motives are not obscured by th non-financial ones.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	49,68	3

% Increase in Car Rental Rates

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Car Rental Rates	36,76	36,76	0	%	Maximize	Financial Perspective

Description % increase in car rental rates over the past 3 years.

Graph for % Increase in Car Rental Rates

Data for % Increase in Car Rental Rates

Dates	Weight	Min	Max	Value
28.10.2008	2	20	60	36,76

Percentage increase in Revenues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage increase in Revenues	46,65	46,65	0	%	Maximize	Financial Perspective

Description Percentage increase in revenues achieved by the company in the car renting business over the last year.

Graph for Percentage increase in Revenues

Data for Percentage increase in Revenues

Dates	Weight	Min	Max	Value
28.10.2008	2	20	150	46,65

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

14,86 %

Car Renting

Indicators

Number of Booking Channels

Driver Availability

Vehicle Availability Index *

Number of instances of accidents *

* - Information for this metric is limited in sample report Description This perspective takes into consideration the indicators that helps in judging the Customer's perception regarding the car renting company.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	14,86	3

Number of Booking Channels

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Booking Channels	2,215	2,215	0	#	Maximize	Customer Perspective

Description This will take care of the ease in terms of booking provided to customers.

Graph for Number of Booking Channels

Data for Number of Booking Channels

Dates	Weight	Min	Max	Value
28.10.2008	3	2	7	2,215

Driver Availability

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Driver Availability	4,159	4,159	0	Score	Maximize	Customer Perspective

Description This indicator describes the availability of drivers that should be enough to prevent refusals (on a scale of 1 to 10).

Graph for Driver Availability

Data for Driver Availability

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	4,159

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

34,32 %

Car Renting

Indicators

Average time for Booking

% Reductions in Breakdowns

Frequency of Servicing *

Number of cars *

* - Information for this metric is limited in sample report Description This Perspective takes into consideration KPIs that provide a holistic view and helps in judging the internal processes of a car renting business.

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
28.10.2008	34,32	2

Average time for Booking

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average time for Booking	9,54	9,54	0	minutes	Minimize	Internal Processes Perspective

Description Average time taken by the company in catering to customer car renting needs.This gives an indication of the efficiency of process.

Graph for Average time for Booking

Data for Average time for Booking

Dates	Weight	Min	Max	Value
28.10.2008	3	2	15	9,54

% Reductions in Breakdowns

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Reductions in Breakdowns	48	48	0	%	Minimize	Internal Processes Perspective

Description It refers to % reduction in number of breakdowns encountered in the last year or so. This is an indication of the condition of Vehicles.

Graph for % Reductions in Breakdowns

Data for % Reductions in Breakdowns

Dates	Weight	Min	Max	Value
28.10.2008	3	0	50	48

Growth perspective

Name

Start value

End value

Dynamic

Parent

Contains

Growth perspective

42,06 %

Car Renting

Indicators

Growth Index

Percentage increase in fleet

Customer base Expansion Index *

Number of Reference Partners *

* - Information for this metric is limited in sample report Description Growth perpective helps in judging the growth aspect of a car renting business on various parameters.

Graph for Growth perspective

Data for Growth perspective

Dates	Value	Weight
28.10.2008	42,06	2

Growth Index

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Growth Index	0,7096	0,7096	0	Score	Maximize	Growth perspective

Description This shows the pace at which the operations are expanding.

Graph for Growth Index

Data for Growth Index

Dates	Weight	Min	Max	Value
28.10.2008	2	0,4	1	0,7096

Percentage increase in fleet

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage increase in fleet	11,608	11,608	0	%	Maximize	Growth perspective

Description It refers to percentage increase in the number of cars added to the fleet of the car renting business over the last year.

Graph for Percentage increase in fleet

Data for Percentage increase in fleet

Dates	Weight	Min	Max	Value
28.10.2008	2	1	40	11,608

Created by: AKS- Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:06:26