This is a Change Management Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Change Management KPI. With this software you can also design your own scorecards, KPIs and metrics.

Change Management

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Change Management

51,98 %

0 %

Financial Perspective	(26,2%, 0%)
Customer Perspective	(77,8%, 0%)
Internal Processes Perspective	(64,8%, 0%)
Employee Turnover	(38,5%, 0%)
Project Status	(53,1%, 0%)

Graph for Change Management

Data for Change Management

Dates	Value
28.10.2008	51,98

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

26,2 %

Change Management

Indicators

Percentage of Cost

Cost of poor quality (COPQ)

Activity Based Costing (ABC) *

* - Information for this metric is limited in sample report

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	26,2	3

Percentage of Cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of Cost	47,72	47,72	0	%	Minimize	Financial Perspective

Description Cost amount divided by the total dollar amount, multiplied by 100

Graph for Percentage of Cost

Data for Percentage of Cost

Dates	Weight	Min	Max	Value
28.10.2008	3	20	50	47,72

Cost of poor quality (COPQ)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of poor quality (COPQ)	33,34	33,34	0	Score	Minimize	Financial Perspective

Description The number of defects per period of time multiplied by the average unit cost to fix a defect (labour and materials)
Target description [USD*1000]

Graph for Cost of poor quality (COPQ)

Data for Cost of poor quality (COPQ)

Dates	Weight	Min	Max	Value
28.10.2008	2	20	40	33,34

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

77,83 %

Change Management

Indicators

Deliveries

Customer Satisfaction

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	77,83	3

Deliveries

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Deliveries	47,01	47,01	0	Score	Maximize	Customer Perspective

Description Number of Deliveries during a specified period

Graph for Deliveries

Data for Deliveries

Dates	Weight	Min	Max	Value
28.10.2008	1	30	60	47,01

Customer Satisfaction

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Satisfaction	95,36	95,36	0	%	Maximize	Customer Perspective

Description The number of satisfied customers divided by the total number of surveyed customers, multiplied by 100

Graph for Customer Satisfaction

Data for Customer Satisfaction

Dates	Weight	Min	Max	Value
28.10.2008	2	60	100	95,36

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

64,83 %

Change Management

Indicators

CSP Changes

Cancellations

Process Exceptions *

* - Information for this metric is limited in sample report

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
28.10.2008	64,83	2

CSP Changes

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	CSP Changes	4,672	4,672	0	Score	Minimize	Internal Processes Perspective

Description Number of Authorized Changes to Critical Success Processes, per project

Graph for CSP Changes

Data for CSP Changes

Dates	Weight	Min	Max	Value
28.10.2008	7	3	7	4,672

Cancellations

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cancellations	1,179	1,179	0	%	Minimize	Internal Processes Perspective

Description Number of Cancellations, per project

Graph for Cancellations

Data for Cancellations

Dates	Weight	Min	Max	Value
28.10.2008	1	0	3	1,179

Employee Turnover

Name

Start value

End value

Dynamic

Parent

Contains

Employee Turnover

38,46 %

Change Management

Indicators

Team Turnover

Manager Turnover

Changes per Process *

* - Information for this metric is limited in sample report

Graph for Employee Turnover

Data for Employee Turnover

Dates	Value	Weight
28.10.2008	38,46	2

Team Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Team Turnover	1,868	1,868	0	%	Minimize	Employee Turnover

Description Number of Project Teams involved in the project

Graph for Team Turnover

Data for Team Turnover

Dates	Weight	Min	Max	Value
28.10.2008	2	1	3	1,868

Manager Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Manager Turnover	1,042	1,042	0	%	Minimize	Employee Turnover

Description Number of Project Managers, per project

Graph for Manager Turnover

Data for Manager Turnover

Dates	Weight	Min	Max	Value
28.10.2008	2	1	4	1,042

Project Status

Name

Start value

End value

Dynamic

Parent

Contains

Project Status

53,06 %

Change Management

Indicators

Projects Completed

Active Projects

On-Hold Projects *

* - Information for this metric is limited in sample report

Graph for Project Status

Data for Project Status

Dates	Value	Weight
28.10.2008	53,06	1

Projects Completed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Projects Completed	85,87	85,87	0	%	Maximize	Project Status

Description The number of projects completed divided by the total number of projects, multiplied by 100

Graph for Projects Completed

Data for Projects Completed

Dates	Weight	Min	Max	Value
28.10.2008	6	70	100	85,87

Active Projects

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Active Projects	6,062	6,062	0	Score	Maximize	Project Status

Description Number of Active Projects during a specified period

Graph for Active Projects

Data for Active Projects

Dates	Weight	Min	Max	Value
28.10.2008	1	5	14	6,062

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:07:14