This is a Content Management Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Content Management KPI. With this software you can also design your own scorecards, KPIs and metrics.

Content management

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Content management

58,44 %

0 %

Financial Perspective	(78,2%, 0%)
Customer Perspective	(26,9%, 0%)
Internal Processes Perspective	(65,5%, 0%)
Education and Growth Perspective	(49,8%, 0%)

Graph for Content management

Data for Content management

Dates	Value
28.10.2008	58,44

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

78,17 %

Content management

Indicators

Cost of Enterprise content management systems

% Increase in Revenues

% increase in Employee training cost *

% decrease in operational cost *

* - Information for this metric is limited in sample report

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	78,17	3

Cost of Enterprise content management systems

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of Enterprise content management systems	10690	10690	0	$	Minimize	Financial Perspective

Description It refers to cost of enterprise content management systems installed in the company.

Graph for Cost of Enterprise content management systems

Data for Cost of Enterprise content management systems

Dates	Weight	Min	Max	Value
28.10.2008	3	10000	25000	10690

% Increase in Revenues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Revenues	59,1	59,1	0	%	Maximize	Financial Perspective

Description It refers to the % increase in the revenues as a result of information system automation.

Graph for % Increase in Revenues

Data for % Increase in Revenues

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	59,1

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

26,88 %

Content management

Indicators

Incidents resolved

% reduction in file request time

Number of customer complaints *

Number of content management specialists *

* - Information for this metric is limited in sample report

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	26,88	2

Incidents resolved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Incidents resolved	66,64	66,64	0	%	Maximize	Customer Perspective

Description It refers to the % of servicedesk incidents resolved at first contact.

Graph for Incidents resolved

Data for Incidents resolved

Dates	Weight	Min	Max	Value
28.10.2008	3	40	100	66,64

% reduction in file request time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in file request time	9,4	9,4	0	%	Maximize	Customer Perspective

Description It specifies the reduction in the time to file a request by the customer.

Graph for % reduction in file request time

Data for % reduction in file request time

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	9,4

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

65,53 %

Content management

Indicators

New technology installed

Total spam control

% Paperwork reduction *

% error reduction *

* - Information for this metric is limited in sample report

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
28.10.2008	65,53	3

New technology installed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	New technology installed	4,78	4,78	0	Score	Maximize	Internal Processes Perspective

Description It specifies number of such new technologies incorporated in the company.

Graph for New technology installed

Data for New technology installed

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	4,78

Total spam control

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Total spam control	32,8	32,8	0	%	Maximize	Internal Processes Perspective

Description It refers to the percentage of spam e-mails that are rejected by greylisting.

Graph for Total spam control

Data for Total spam control

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	32,8

Education and Growth Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Education and Growth Perspective

49,78 %

Content management

Indicators

Training sessions

% of employees with ID & password

Number of continuous learning sessions held for top management *

Number of inter-group coordinations *

* - Information for this metric is limited in sample report

Graph for Education and Growth Perspective

Data for Education and Growth Perspective

Dates	Value	Weight
28.10.2008	49,78	2

Training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training sessions	8,335	8,335	0	#	Maximize	Education and Growth Perspective

Description It indicates the total number of training sessions to provide IT services run and administered training to the employees in a month.

Graph for Training sessions

Data for Training sessions

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	8,335

% of employees with ID & password

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of employees with ID & password	56,35	56,35	0	%	Maximize	Education and Growth Perspective

Description It refers to the % of employees having their own ID & password to limit accessibility to a particular document,so as to maintain privacy & integrity.

Graph for % of employees with ID & password

Data for % of employees with ID & password

Dates	Weight	Min	Max	Value
28.10.2008	2	10	100	56,35

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:08:50