This is a Crew Management Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Crew Management KPI. With this software you can also design your own scorecards, KPIs and metrics.

Crew Management

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Crew Management

46,83 %

0 %

Compensation	(23%, 0%)
Customer Service Perspective	(69,7%, 0%)
Working Conditions Perspective	(51%, 0%)
Training Perspective	(44,1%, 0%)

Graph for Crew Management

Data for Crew Management

Dates	Value
28.10.2008	46,83

Compensation

Name

Start value

End value

Dynamic

Parent

Contains

Compensation

23 %

Crew Management

Indicators

% Salary increase

Incentives

Medical cover *

Perks *

* - Information for this metric is limited in sample report Description This refers to the total benefits in both the monetary and non-monetary terms that are being offered to the crew members.

Graph for Compensation

Data for Compensation

Dates	Value	Weight
28.10.2008	23	3

% Salary increase

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Salary increase	13,75	13,75	0	%	Maximize	Compensation

Description This is the constant hike the crew members enjoy on an annual basis.

Graph for % Salary increase

Data for % Salary increase

Dates	Weight	Min	Max	Value
28.10.2008	5	0	50	13,75

Incentives

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Incentives	26,4	26,4	0	%	Maximize	Compensation

Description % of salary provided as incentives.

Graph for Incentives

Data for Incentives

Dates	Weight	Min	Max	Value
28.10.2008	2	0	200	26,4

Customer Service Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Service Perspective

69,72 %

Crew Management

Indicators

Ratio of Passengers to Crew

No. of Complaints

Service Response Time *

* - Information for this metric is limited in sample report Description This would indicate the extent to which the crew is servicing the customers and that whether the crew is working satisfactorily or not.

Graph for Customer Service Perspective

Data for Customer Service Perspective

Dates	Value	Weight
28.10.2008	69,72	3

Ratio of Passengers to Crew

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Ratio of Passengers to Crew	54,28	54,28	0	#	Maximize	Customer Service Perspective

Description This would be the average no. of passengers handled by each crew member.This would ensure that the customers are getting the promised level of service.

Graph for Ratio of Passengers to Crew

Data for Ratio of Passengers to Crew

Dates	Weight	Min	Max	Value
28.10.2008	7	20	60	54,28

No. of Complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	No. of Complaints	86,1	86,1	0	#	Maximize	Customer Service Perspective

Description It would indicate the no. of times the crew has failed in fulfilling the objectives and in which areas.

Graph for No. of Complaints

Data for No. of Complaints

Dates	Weight	Min	Max	Value
28.10.2008	1	0	100	86,1

Working Conditions Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Working Conditions Perspective

51 %

Crew Management

Indicators

Labour Turnover

Average years of service

Daily Flying hrs *

No. of monthly flights *

* - Information for this metric is limited in sample report Description This would help in knowing whether the conditions provided to the crew are workable enough or not.

Graph for Working Conditions Perspective

Data for Working Conditions Perspective

Dates	Value	Weight
28.10.2008	51	2

Labour Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Labour Turnover	19	19	0	%	Minimize	Working Conditions Perspective

Description This is the rate at which labour is laid-off. It would indicate the stability of the labour.

Graph for Labour Turnover

Data for Labour Turnover

Dates	Weight	Min	Max	Value
28.10.2008	3	0	40	19

Average years of service

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average years of service	16,29	16,29	0	yrs	Maximize	Working Conditions Perspective

Description calculated as = no. of years served in that organization /total serviceable age. Would be an overall indicator for the reputation, Working Conditions.

Graph for Average years of service

Data for Average years of service

Dates	Weight	Min	Max	Value
28.10.2008	1	0	30	16,29

Training Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Training Perspective

44,06 %

Crew Management

Indicators

No. of Trainers

No. of Training sessions

Duration of Training *

Duration of Probationary period *

* - Information for this metric is limited in sample report Description This takes care of the learning needs and capabilities of the crew to make them equipped with the necessary abilities.

Graph for Training Perspective

Data for Training Perspective

Dates	Value	Weight
28.10.2008	44,06	2

No. of Trainers

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	No. of Trainers	9,265	9,265	0	#	Maximize	Training Perspective

Description This would ensure that there is enough staff to make the crew learn the strategies required.

Graph for No. of Trainers

Data for No. of Trainers

Dates	Weight	Min	Max	Value
28.10.2008	4	1	20	9,265

No. of Training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	No. of Training sessions	2,908	2,908	0	#	Maximize	Training Perspective

Description This would ensure that the organization is spending enough to train the crew.

Graph for No. of Training sessions

Data for No. of Training sessions

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	2,908

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:09:55