This is a Dental Practice Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Dental Practice KPI. With this software you can also design your own scorecards, KPIs and metrics.

Dental Practice Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Dental Practice Scorecard

53,99 %

0 %

Financial Perspective	(35,1%, 0%)
Customer Perspective	(88,1%, 0%)
Internal Processes Perspective	(59,6%, 0%)
Operational efficiency perspective	(39,8%, 0%)

Graph for Dental Practice Scorecard

Data for Dental Practice Scorecard

Dates	Value
28.10.2008	53,99

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

35,1 %

Dental Practice Scorecard

Indicators

Practice accounts receivable

% increase in Operating expenses

Collection % *

Gross production *

Average production per patient *

* - Information for this metric is limited in sample report Description Financial Perspective helps in taking a financial overview of the dental practice management.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	35,1	3

Practice accounts receivable

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Practice accounts receivable	79,02	79,02	0	days	Minimize	Financial Perspective

Description The number of days in which payment is received from the patients.

Graph for Practice accounts receivable

Data for Practice accounts receivable

Dates	Weight	Min	Max	Value
28.10.2008	2	0	90	79,02

% increase in Operating expenses

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in Operating expenses	45,7	45,7	0	%	Minimize	Financial Perspective

Description It implies the % rise in the operating expenses invloved in the dental processes.

Graph for % increase in Operating expenses

Data for % increase in Operating expenses

Dates	Weight	Min	Max	Value
28.10.2008	2	0	50	45,7

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

88,1 %

Dental Practice Scorecard

Indicators

Number of new patients

Number of hygiene measures

Number of customer complaints *

Average appointment time *

* - Information for this metric is limited in sample report Description This perspective talks about customer perception regarding dental practice operations.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	88,1	2

Number of new patients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of new patients	87,58	87,58	0	#	Maximize	Customer Perspective

Description It refers to number of new patients came to dentists for treatment per month.

Graph for Number of new patients

Data for Number of new patients

Dates	Weight	Min	Max	Value
28.10.2008	3	40	100	87,58

Number of hygiene measures

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of hygiene measures	9,397	9,397	0	Score	Maximize	Customer Perspective

Description Number of hygiene measures taken by the dentists to improve the quality and hygiene factors (on a scale of 1 to 10).

Graph for Number of hygiene measures

Data for Number of hygiene measures

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	9,397

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

59,56 %

Dental Practice Scorecard

Indicators

Cancellation %

Average Waiting time for patients

% of indirect treatments performed *

Clinician hours scheduled *

* - Information for this metric is limited in sample report Description Internal processes perspective aims at evaluating the internal processes involved in dental practice.

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
28.10.2008	59,56	3

Cancellation %

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cancellation %	6,84	6,84	0	%	Minimize	Internal Processes Perspective

Description % of appointments cancelled by the patients.

Graph for Cancellation %

Data for Cancellation %

Dates	Weight	Min	Max	Value
28.10.2008	3	0	30	6,84

Average Waiting time for patients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Waiting time for patients	14,93	14,93	0	minutes	Minimize	Internal Processes Perspective

Description Average waiting time for patients at the clinic.

Graph for Average Waiting time for patients

Data for Average Waiting time for patients

Dates	Weight	Min	Max	Value
28.10.2008	3	5	20	14,93

Operational efficiency perspective

Name

Start value

End value

Dynamic

Parent

Contains

Operational efficiency perspective

39,84 %

Dental Practice Scorecard

Indicators

Case acceptance ratio

Number of active patients

New patient conversion rate *

Patient re-appointment rate *

* - Information for this metric is limited in sample report Description This perspective helps in judging the operational efficiency of the various operations.

Graph for Operational efficiency perspective

Data for Operational efficiency perspective

Dates	Value	Weight
28.10.2008	39,84	2

Case acceptance ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Case acceptance ratio	69,95	69,95	0	%	Maximize	Operational efficiency perspective

Description It refers to % of incoming dental cases accepted by the dentists.

Graph for Case acceptance ratio

Data for Case acceptance ratio

Dates	Weight	Min	Max	Value
28.10.2008	2	50	100	69,95

Number of active patients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of active patients	1723,2	1723,2	0	#	Maximize	Operational efficiency perspective

Description This implies the number of previous patients plus the number of new patients handled in a particular time period.

Graph for Number of active patients

Data for Number of active patients

Dates	Weight	Min	Max	Value
28.10.2008	3	1200	1800	1723,2

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:11:48