This is a Emergency and Ambulance Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Emergency and Ambulance KPI. With this software you can also design your own scorecards, KPIs and metrics.

Emergency and Ambulance Service Scorecard

Report includes: 2 day(s), from 12.04.2009 to 13.04.2009

Name

Start value

End value

Dynamic

Contains

Emergency and Ambulance Service Scorecard

48,95 %

53,75 %

+ 4,8 %

Vehicle and Fleet Management Perspective	(33,5%, -3,55%)
Pre Hospital Medical Equipment Perspective	(73,2%, 21,08%)
Operational Efficiency Perspective	(47,7%, -7,44%)
Support Centre and Service Reach Perspective	(61%, 5,11%)

Graph for Emergency and Ambulance Service Scorecard

Data for Emergency and Ambulance Service Scorecard

Dates	Value
12.04.2009	48,95
13.04.2009	53,75

Vehicle and Fleet Management Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Vehicle and Fleet Management Perspective

37,06 %

33,51 %

-3,55%

Emergency and Ambulance Service Scorecard

Indicators

Number of Ambulances

Number of Rapid Response Vehicles

% rise in Patient Transport Service (PTS) Vehicles

% Rise in Number of Medical Rescuers/Staff *

* - Information for this metric is limited in sample report Description This perspective showcases the vehicle and fleet management aspect of the Emergency and Ambulance Service organization.

Graph for Vehicle and Fleet Management Perspective

Data for Vehicle and Fleet Management Perspective

Dates	Value	Weight
12.04.2009	37,06	3
13.04.2009	33,51	3

Number of Ambulances

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Ambulances	14,75	20,3	+ 5,55	#	Maximize	Vehicle and Fleet Management Perspective

Description It indicates the number of ambulances that are the part of vehicle fleet of the emergency service organization.

Graph for Number of Ambulances

Data for Number of Ambulances

Dates	Weight	Min	Max	Value
12.04.2009	2	10	60	14,75
13.04.2009	2	10	60	20,3

Number of Rapid Response Vehicles

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Rapid Response Vehicles	23,27	14,63	-8,64	#	Maximize	Vehicle and Fleet Management Perspective

Description It indicates the number of rapid response vehicles that the emergency and ambulance service organization has.

Graph for Number of Rapid Response Vehicles

Data for Number of Rapid Response Vehicles

Dates	Weight	Min	Max	Value
12.04.2009	3	5	50	23,27
13.04.2009	3	5	50	14,63

% rise in Patient Transport Service (PTS) Vehicles

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% rise in Patient Transport Service (PTS) Vehicles	16,84	29,95	+ 13,11	%	Maximize	Vehicle and Fleet Management Perspective

Description It shows the % rise in Patient Transport Service (PTS) Vehicles over the last 1 year.

Graph for % rise in Patient Transport Service (PTS) Vehicles

Data for % rise in Patient Transport Service (PTS) Vehicles

Dates	Weight	Min	Max	Value
12.04.2009	3	10	40	16,84
13.04.2009	3	10	40	29,95

Pre Hospital Medical Equipment Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Pre Hospital Medical Equipment Perspective

52,07 %

73,15 %

+ 21,08%

Emergency and Ambulance Service Scorecard

Indicators

% of Vehicles Equipped with Basic Medical Amenities

% of Vehicles Equipped with Advanced Medical Equipment

Average Replacement Time of Equipment

% Dip in Number of Medical Equipment of which Replacement is Due *

* - Information for this metric is limited in sample report Description This perspective shows how well the pre hospital medical equipment are managed by the emergency service organization.

Graph for Pre Hospital Medical Equipment Perspective

Data for Pre Hospital Medical Equipment Perspective

Dates	Value	Weight
12.04.2009	52,07	3
13.04.2009	73,15	3

% of Vehicles Equipped with Basic Medical Amenities

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of Vehicles Equipped with Basic Medical Amenities	83,08	97,66	+ 14,58	%	Maximize	Pre Hospital Medical Equipment Perspective

Description It refers the % of vehicles that are equipped with basic medical amenities needed to provide acute medical care to the patients. It includes stretchers, carrying chairs, first-aid kits, etc.

Graph for % of Vehicles Equipped with Basic Medical Amenities

Data for % of Vehicles Equipped with Basic Medical Amenities

Dates	Weight	Min	Max	Value
12.04.2009	2	80	100	83,08
13.04.2009	2	80	100	97,66

% of Vehicles Equipped with Advanced Medical Equipment

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of Vehicles Equipped with Advanced Medical Equipment	82	84,45	+ 2,45	%	Maximize	Pre Hospital Medical Equipment Perspective

Description It indicates the % of vehicles that are equipped with advanced medical equipment like Pneumatic Resuscitator and Oxygen Flowmeters, Defibrillator and Electronic Suction Units, etc.

Graph for % of Vehicles Equipped with Advanced Medical Equipment

Data for % of Vehicles Equipped with Advanced Medical Equipment

Dates	Weight	Min	Max	Value
12.04.2009	3	50	100	82
13.04.2009	3	50	100	84,45

Average Replacement Time of Equipment

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Replacement Time of Equipment	5,045	3,39	-1,655	years	Minimize	Pre Hospital Medical Equipment Perspective

Description It shows the average time in which medical equipment are replaced.

Graph for Average Replacement Time of Equipment

Data for Average Replacement Time of Equipment

Dates	Weight	Min	Max	Value
12.04.2009	3	3	8	5,045
13.04.2009	3	3	8	3,39

Operational Efficiency Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Operational Efficiency Perspective

55,18 %

47,74 %

-7,44%

Emergency and Ambulance Service Scorecard

Indicators

Accident and Emergency (A&E) Vehicles Availability

Patient Transport Service (PTS) Vehicles Availability

% Reduction in Vehicle Breakdowns

% Dip in Safety Inspection Slippages *

Competence Level of Medical Staff *

* - Information for this metric is limited in sample report Description This perspective helps in judging the operational efficiency of the emergency and ambulance service organization.

Graph for Operational Efficiency Perspective

Data for Operational Efficiency Perspective

Dates	Value	Weight
12.04.2009	55,18	2
13.04.2009	47,74	2

Accident and Emergency (A&E) Vehicles Availability

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Accident and Emergency (A&E) Vehicles Availability	93,99	98,28	+ 4,29	%	Maximize	Operational Efficiency Perspective

Description It indicates the availability rate of Accident and Emergency (A&E) Vehicles.

Graph for Accident and Emergency (A&E) Vehicles Availability

Data for Accident and Emergency (A&E) Vehicles Availability

Dates	Weight	Min	Max	Value
12.04.2009	2	90	100	93,99
13.04.2009	2	90	100	98,28

Patient Transport Service (PTS) Vehicles Availability

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Patient Transport Service (PTS) Vehicles Availability	97,87	85,285	-12,59	%	Maximize	Operational Efficiency Perspective

Description It refers the availability rate of Patient Transport Service (PTS) Vehicles.

Graph for Patient Transport Service (PTS) Vehicles Availability

Data for Patient Transport Service (PTS) Vehicles Availability

Dates	Weight	Min	Max	Value
12.04.2009	2	85	100	97,87
13.04.2009	2	85	100	85,285

% Reduction in Vehicle Breakdowns

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Reduction in Vehicle Breakdowns	49,45	20,45	-29	%	Maximize	Operational Efficiency Perspective

Description It shows the % reduction in vehicle breakdown experienced over the last 6 months.

Graph for % Reduction in Vehicle Breakdowns

Data for % Reduction in Vehicle Breakdowns

Dates	Weight	Min	Max	Value
12.04.2009	2	20	70	49,45
13.04.2009	2	20	70	20,45

Support Centre and Service Reach Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Support Centre and Service Reach Perspective

55,9 %

61,01 %

+ 5,11%

Emergency and Ambulance Service Scorecard

Indicators

Average Call Response Time

% Dip in Abandoned/Terminated Calls

Average Time Lag

Hit Rate *

* - Information for this metric is limited in sample report Description This perspective highlights the efficiency of support centre and service reach aspect of the emergency and ambulance service organization.

Graph for Support Centre and Service Reach Perspective

Data for Support Centre and Service Reach Perspective

Dates	Value	Weight
12.04.2009	55,9	2
13.04.2009	61,01	2

Average Call Response Time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Call Response Time	20,47	10,72	-9,75	seconds	Minimize	Support Centre and Service Reach Perspective

Description It refers to the average call response time of the support center.

Graph for Average Call Response Time

Data for Average Call Response Time

Dates	Weight	Min	Max	Value
12.04.2009	3	10	40	20,47
13.04.2009	3	10	40	10,72

% Dip in Abandoned/Terminated Calls

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Dip in Abandoned/Terminated Calls	53,565	27,87	-25,69	%	Maximize	Support Centre and Service Reach Perspective

Description It shows the % dip in number of calls that are abandoned or terminated.

Graph for % Dip in Abandoned/Terminated Calls

Data for % Dip in Abandoned/Terminated Calls

Dates	Weight	Min	Max	Value
12.04.2009	2	15	60	53,565
13.04.2009	2	15	60	27,87

Average Time Lag

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Time Lag	28,394	11,806	-16,59	minutes	Minimize	Support Centre and Service Reach Perspective

Description It shows the average time taken by the medical team to reach the emergency scene.

Graph for Average Time Lag

Data for Average Time Lag

Dates	Weight	Min	Max	Value
12.04.2009	3	8	30	28,394
13.04.2009	3	8	30	11,806

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 08.04.2009 22:56:27