This is a Firefighter Service Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Firefighter Service KPI. With this software you can also design your own scorecards, KPIs and metrics.

Firefighter Service Scorecard

Report includes: 2 day(s), from 29.01.2009 to 30.01.2009

Name

Start value

End value

Dynamic

Contains

Firefighter Service Scorecard

43,9 %

50,18 %

+ 6,28 %

Financial Perspective	(34,7%, -10,95%)
Operations Perspective	(50,8%, 20,8%)
Efficiency Perspective	(41,3%, -16,22%)
Employee Safety and Training Perspective	(81,4%, 32,85%)

Graph for Firefighter Service Scorecard

Data for Firefighter Service Scorecard

Dates	Value
29.01.2009	43,9
30.01.2009	50,18

ď»ż

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

45,67 %

34,72 %

-10,95%

Firefighter Service Scorecard

Indicators

Average cost per exercise

Average cost per personnel

Cost of Equipments

Annual Budget Amount *

* - Information for this metric is limited in sample report Description This group of indicators gives an idea of ‘where’ and ‘what amount of’ funds is going.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
29.01.2009	45,67	3
30.01.2009	34,72	3

ď»ż

Average cost per exercise

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average cost per exercise	25720	49720	+ 2,4E004	$	Minimize	Financial Perspective

Description This KPI is to know the amount that is going into handling different firefighting situations in the concerned city or area.

Graph for Average cost per exercise

Data for Average cost per exercise

Dates	Weight	Min	Max	Value
29.01.2009	3	10000	50000	25720
30.01.2009	3	10000	50000	49720

ď»ż

Average cost per personnel

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average cost per personnel	3416	3628	+ 212	$	Minimize	Financial Perspective

Description This indicator gives the amount spent on each member of staff to be able to respond appropriately whenever needed.

Graph for Average cost per personnel

Data for Average cost per personnel

Dates	Weight	Min	Max	Value
29.01.2009	3	2000	6000	3416
30.01.2009	3	2000	6000	3628

ď»ż

Cost of Equipments

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of Equipments	3,403	4,924	+ 1,521	$ million	Maximize	Financial Perspective

Description This comprises the devices that are kept ready to respond immediately. The usual ones include hand tools (pike pole, halligan bar, flashlight); personal protection equipments (helmet, SCBA, boots, gloves); pager, radio, thermal imaging camera.

Graph for Cost of Equipments

Data for Cost of Equipments

Dates	Weight	Min	Max	Value
29.01.2009	2	1	10	3,403
30.01.2009	2	1	10	4,924

ď»ż

Operations Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Operations Perspective

29,98 %

50,78 %

+ 20,8%

Firefighter Service Scorecard

Indicators

Post-Incident Analysis Index

Staff strength per fire station

Average week working hours per employee

Number of pump trucks and ladder trucks, at service *

* - Information for this metric is limited in sample report Description This perspective helps in getting an idea of the operations and services of firefighting department.

Graph for Operations Perspective

Data for Operations Perspective

Dates	Value	Weight
29.01.2009	29,98	3
30.01.2009	50,78	3

ď»ż

Post-Incident Analysis Index

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Post-Incident Analysis Index	63,84	92,44	+ 28,6	%	Maximize	Operations Perspective

Description This indicator is to have the fraction of incidents that were looked into after the completion of task. Improvement on the basis of this KPI will help in effectively managing the whole incident exercise.

Graph for Post-Incident Analysis Index

Data for Post-Incident Analysis Index

Dates	Weight	Min	Max	Value
29.01.2009	3	60	100	63,84
30.01.2009	3	60	100	92,44

ď»ż

Staff strength per fire station

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Staff strength per fire station	19,082	4,751	-14,33	#	Maximize	Operations Perspective

Description This is to take care that all the functions are completed, in a timely manner. Generally, these are firefighter, operator, captain and paramedic.

Graph for Staff strength per fire station

Data for Staff strength per fire station

Dates	Weight	Min	Max	Value
29.01.2009	2	3	20	19,082
30.01.2009	2	3	20	4,751

ď»ż

Average week working hours per employee

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average week working hours per employee	51,216	50,016	-1,2	hours	Maximize	Operations Perspective

Description It refers to average hours for which a firefighting employee is available per week to deal with firefighting situation.

Graph for Average week working hours per employee

Data for Average week working hours per employee

Dates	Weight	Min	Max	Value
29.01.2009	2	48	60	51,216
30.01.2009	2	48	60	50,016

ď»ż

Efficiency Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Efficiency Perspective

57,52 %

41,3 %

-16,22%

Firefighter Service Scorecard

Indicators

Average Time taken to reach the spot

% failure

% reduction in Average extinguishing time

% increase in incidents when damage was confined to the room of origin *

* - Information for this metric is limited in sample report Description This perspective is to know about the efficiency level of firefighting services available in a city or region.

Graph for Efficiency Perspective

Data for Efficiency Perspective

Dates	Value	Weight
29.01.2009	57,52	2
30.01.2009	41,3	2

ď»ż

Average Time taken to reach the spot

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Time taken to reach the spot	4,62	7,404	+ 2,784	minutes	Minimize	Efficiency Perspective

Description It indicates the average time taken to reach the spot where the problem has been encountered with.

Graph for Average Time taken to reach the spot

Data for Average Time taken to reach the spot

Dates	Weight	Min	Max	Value
29.01.2009	3	3	15	4,62
30.01.2009	3	3	15	7,404

ď»ż

% failure

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% failure	17,34	23,31	+ 5,97	%	Minimize	Efficiency Perspective

Description This KPI is equal to the fraction of times the personnel was not able to reach the place, within stipulated time.

Graph for % failure

Data for % failure

Dates	Weight	Min	Max	Value
29.01.2009	2	0	30	17,34
30.01.2009	2	0	30	23,31

ď»ż

% reduction in Average extinguishing time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in Average extinguishing time	20,575	14,345	-6,23	%	Maximize	Efficiency Perspective

Description It indicates the % drop experienced in average extinguishing time over the last 3 months. It indicates the efficiency of firefighters and the equipments that how well and quickly they take control of fire.

Graph for % reduction in Average extinguishing time

Data for % reduction in Average extinguishing time

Dates	Weight	Min	Max	Value
29.01.2009	3	5	40	20,575
30.01.2009	3	5	40	14,345

ď»ż

Employee Safety and Training Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Employee Safety and Training Perspective

48,5 %

81,35 %

+ 32,85%

Firefighter Service Scorecard

Indicators

% drop in injury rate

Number of training hours provided

Self-Preservation measures

NFPA standards Compliance Ratio *

* - Information for this metric is limited in sample report Description This perspective takes into account the activities and factors through which the safety and training aspect of fire fighters working in the department can be judged and enhanced.

Graph for Employee Safety and Training Perspective

Data for Employee Safety and Training Perspective

Dates	Value	Weight
29.01.2009	48,5	2
30.01.2009	81,35	2

ď»ż

% drop in injury rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% drop in injury rate	95,7	98,2	+ 2,5	%	Maximize	Employee Safety and Training Perspective

Description It refers to the % drop experienced in the number of employees that are injured in encountering fire fighting situations (on an yearly basis).

Graph for % drop in injury rate

Data for % drop in injury rate

Dates	Weight	Min	Max	Value
29.01.2009	3	80	100	95,7
30.01.2009	3	80	100	98,2

ď»ż

Number of training hours provided

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of training hours provided	107,32	141,88	+ 34,56	hours	Maximize	Employee Safety and Training Perspective

Description This indicator is to know how well is the staff being trained in tackling dangerous and risky situations. The value can be had on annual basis.

Graph for Number of training hours provided

Data for Number of training hours provided

Dates	Weight	Min	Max	Value
29.01.2009	3	40	160	107,32
30.01.2009	3	40	160	141,88

ď»ż

Self-Preservation measures

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Self-Preservation measures	2,064	4,832	+ 2,768	#	Maximize	Employee Safety and Training Perspective

Description This shows the ways that are being used by the staff in handling tough situations. Some of these can be SCBA (Self Contained Breathing Apparatus), PASS (Personal Alert Safety System), bunker gear and self rescue ropes.

Graph for Self-Preservation measures

Data for Self-Preservation measures

Dates	Weight	Min	Max	Value
29.01.2009	2	2	6	2,064
30.01.2009	2	2	6	4,832

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 25.01.2009 21:03:02