This is a Health care facilities Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Health care facilities KPI. With this software you can also design your own scorecards, KPIs and metrics.

Health care facilities

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Health care facilities

59,22 %

0 %

Financial Perspective	(46,6%, 0%)
Customer Perspective	(55,5%, 0%)
Operations	(68%, 0%)
Social Accountability	(68,7%, 0%)

Graph for Health care facilities

Data for Health care facilities

Dates	Value
28.10.2008	59,22

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

46,61 %

Health care facilities

Indicators

Inpatient Revenue

Percentage of Outpatient Revenue

Accounts Receivables *

Percentage of Medicaid Revenue *

* - Information for this metric is limited in sample report Description these indicators help to judge the financial performance of the health care facilities.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	46,61	3

Inpatient Revenue

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Inpatient Revenue	134700	134700	0	million $	Maximize	Financial Perspective

Description The revenue earned from the inpatients in a financial year.

Graph for Inpatient Revenue

Data for Inpatient Revenue

Dates	Weight	Min	Max	Value
28.10.2008	3	100000	200000	134700

Percentage of Outpatient Revenue

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of Outpatient Revenue	70242	70242	0	million $	Maximize	Financial Perspective

Description It indicates the revenue earned from outpatients in a financial year.

Graph for Percentage of Outpatient Revenue

Data for Percentage of Outpatient Revenue

Dates	Weight	Min	Max	Value
28.10.2008	3	1000	90000	70242

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

55,52 %

Health care facilities

Indicators

Customer Complaints

Cost of Treatment

Number of Physicians. *

Patient Satisfaction *

* - Information for this metric is limited in sample report Description It deals with the customer perception and expectations regarding the health care facilites.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	55,52	2

Customer Complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Complaints	23,001	23,001	0	%	Minimize	Customer Perspective

Description The percentage of customer complaints resolved within 20 days.

Graph for Customer Complaints

Data for Customer Complaints

Dates	Weight	Min	Max	Value
28.10.2008	3	15	78	23,001

Cost of Treatment

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of Treatment	995,4	995,4	0	US $	Minimize	Customer Perspective

Description Overall amount to be invested by the patient for getting the treatment, medicines, etc. in a year.

Graph for Cost of Treatment

Data for Cost of Treatment

Dates	Weight	Min	Max	Value
28.10.2008	3	100	7500	995,4

Operations

Name

Start value

End value

Dynamic

Parent

Contains

Operations

67,97 %

Health care facilities

Indicators

Outpatient Waiting Time

Average Length of Stay

Successful Surgeries of Critical Diseases *

Test Turn-around Time (TAT) *

* - Information for this metric is limited in sample report Description It deals with the indicators through which the operational efficiency of the business can be judged.

Graph for Operations

Data for Operations

Dates	Value	Weight
28.10.2008	67,97	3

Outpatient Waiting Time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Outpatient Waiting Time	0,4503	0,4503	0	hours	Minimize	Operations

Description Average time taken by the hospital in attending outpatients in acute cases.

Graph for Outpatient Waiting Time

Data for Outpatient Waiting Time

Dates	Weight	Min	Max	Value
28.10.2008	3	0,15	4	0,4503

Average Length of Stay

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Length of Stay	4,966	4,966	0	days	Minimize	Operations

Description It indicates the average length of stay in surgical ememgency cases.

Graph for Average Length of Stay

Data for Average Length of Stay

Dates	Weight	Min	Max	Value
28.10.2008	2	4	7	4,966

Social Accountability

Name

Start value

End value

Dynamic

Parent

Contains

Social Accountability

68,71 %

Health care facilities

Indicators

Charity Applications

Disposal & Recycling of Medical Wastes

Health Education Programs *

Public Health Research Initiatives *

* - Information for this metric is limited in sample report Description How well the business is fulfilling its corporate and social responsibilities.

Graph for Social Accountability

Data for Social Accountability

Dates	Value	Weight
28.10.2008	68,71	2

Charity Applications

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Charity Applications	47,669	47,669	0	million $	Maximize	Social Accountability

Description The number of charity appllications approved.

Graph for Charity Applications

Data for Charity Applications

Dates	Weight	Min	Max	Value
28.10.2008	3	1	60	47,669

Disposal & Recycling of Medical Wastes

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Disposal & Recycling of Medical Wastes	60,34	60,34	0	US $	Maximize	Social Accountability

Description It indicates the cost of disposal and recycling of medical wastes per tonne.

Graph for Disposal & Recycling of Medical Wastes

Data for Disposal & Recycling of Medical Wastes

Dates	Weight	Min	Max	Value
28.10.2008	3	40	70	60,34

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:14:28