Hotel Management Balanced Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

	Name	Start value	End value	Dynamic	Contains
	Hotel Management Balanced Scorecard	43,44 %	43,44 %	0 %	Financial Perspective (43,7%, 0%) Customer Perspective (39,8%, 0%) Efficiency (54%, 0%) Staff perspective (37,8%, 0%)

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Data for Hotel Management Balanced Scorecard

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	43,75 %	43,75 %	0%	Hotel Management Balanced Scorecard	Indicators Wage Costs as a % of total sales Annual operating profit per room Food cost as a % of food sales * % increase in labor costs *

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Data for Financial Perspective

Wage Costs as a % of total sales

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Wage Costs as a % of total sales	75	75	0	%	Minimize	Financial Perspective

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Data for Wage Costs as a % of total sales

Annual operating profit per room

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Annual operating profit per room	6257,5	6257,5	0	$	Maximize	Financial Perspective

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Data for Annual operating profit per room

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	39,83 %	39,83 %	0%	Hotel Management Balanced Scorecard	Indicators Number of positive feedbacks Number of complaints received Response rate * Frequent customers as a % of total customers *

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Data for Customer Perspective

Number of positive feedbacks

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of positive feedbacks	1,18	1,18	0	Score	Maximize	Customer Perspective

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Data for Number of positive feedbacks

Number of complaints received

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of complaints received	5,617	5,617	0	Score	Maximize	Customer Perspective

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Data for Number of complaints received

Efficiency

	Name	Start value	End value	Dynamic	Parent	Contains
	Efficiency	54,02 %	54,02 %	0%	Hotel Management Balanced Scorecard	Indicators % of room booked through reservation channels Internet bookings Room occupancy * Rate of sales inquiry conversion * Average length of stay *

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Data for Efficiency

% of room booked through reservation channels

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of room booked through reservation channels	90,5	90,5	0	%	Maximize	Efficiency

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Data for % of room booked through reservation channels

Internet bookings

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Internet bookings	87,9	87,9	0	%	Maximize	Efficiency

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Data for Internet bookings

Staff perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Staff perspective	37,83 %	37,83 %	0%	Hotel Management Balanced Scorecard	Indicators Staff turnover Technological competence of staff Average length of employment * Number of training sessions *

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Data for Staff perspective

Staff turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Staff turnover	22,6	22,6	0	%	Minimize	Staff perspective

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Data for Staff turnover

Technological competence of staff

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Technological competence of staff	6,805	6,805	0	Score	Maximize	Staff perspective

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Data for Technological competence of staff

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