This is a Insurance Claims Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Insurance Claims KPI. With this software you can also design your own scorecards, KPIs and metrics.

Insurance Claims Management Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Insurance Claims Management Scorecard

47,51 %

0 %

Financial Perspective	(46,2%, 0%)
Claims processing perspective	(41,8%, 0%)
Operational perspective	(64,6%, 0%)
Efficiency Perspective	(41%, 0%)

Graph for Insurance Claims Management Scorecard

Data for Insurance Claims Management Scorecard

Dates	Value
28.10.2008	47,51

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

46,19 %

Insurance Claims Management Scorecard

Indicators

% increase in average claim payment per case

Percentage decrease in expense payment per case

Legal Cost incurred as a % of total cost *

% change in costs on claims processing *

* - Information for this metric is limited in sample report Description This perspective helps in evaluating the financial aspect of the claim management processes.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	46,19	3

% increase in average claim payment per case

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in average claim payment per case	37,04	37,04	0	%	Minimize	Financial Perspective

Description It refers to % increase in average claim payment per case over the last year.

Graph for % increase in average claim payment per case

Data for % increase in average claim payment per case

Dates	Weight	Min	Max	Value
28.10.2008	3	0	40	37,04

Percentage decrease in expense payment per case

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage decrease in expense payment per case	29,75	29,75	0	%	Maximize	Financial Perspective

Description It means the average decrease in payment per case over the last year..

Graph for Percentage decrease in expense payment per case

Data for Percentage decrease in expense payment per case

Dates	Weight	Min	Max	Value
28.10.2008	2	0	50	29,75

Claims processing perspective

Name

Start value

End value

Dynamic

Parent

Contains

Claims processing perspective

41,78 %

Insurance Claims Management Scorecard

Indicators

% of records properly documented

Claim settlement time

% settlement of claims *

% increase in claim files managed by operator *

* - Information for this metric is limited in sample report Description This perspective helps in judging the efficiency of claim processing process.

Graph for Claims processing perspective

Data for Claims processing perspective

Dates	Value	Weight
28.10.2008	41,78	3

% of records properly documented

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of records properly documented	80,68	80,68	0	%	Maximize	Claims processing perspective

Description It indicates the % of records that are properly documented.

Graph for % of records properly documented

Data for % of records properly documented

Dates	Weight	Min	Max	Value
28.10.2008	2	80	100	80,68

Claim settlement time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Claim settlement time	11,424	11,424	0	days	Minimize	Claims processing perspective

Description It refers to average time taken in the settlement of claims.

Graph for Claim settlement time

Data for Claim settlement time

Dates	Weight	Min	Max	Value
28.10.2008	3	3	15	11,424

Operational perspective

Name

Start value

End value

Dynamic

Parent

Contains

Operational perspective

64,58 %

Insurance Claims Management Scorecard

Indicators

% of no. of claims and new business policies issued

Claim paid amount as a % of first year premium

Claim paid amount as a % of renewal premium *

No. of claims per product *

* - Information for this metric is limited in sample report Description Operational perspective provides an overview of the operations of the claim management activities.

Graph for Operational perspective

Data for Operational perspective

Dates	Value	Weight
28.10.2008	64,58	2

% of no. of claims and new business policies issued

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of no. of claims and new business policies issued	26,5	26,5	0	%	Minimize	Operational perspective

Description It indicates the ratio of number of claims and new business policies issued.

Graph for % of no. of claims and new business policies issued

Data for % of no. of claims and new business policies issued

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	26,5

Claim paid amount as a % of first year premium

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Claim paid amount as a % of first year premium	27,15	27,15	0	%	Minimize	Operational perspective

Description It refers to percentage of amount paid as claims and amount received as first year premium.

Graph for Claim paid amount as a % of first year premium

Data for Claim paid amount as a % of first year premium

Dates	Weight	Min	Max	Value
28.10.2008	3	0	50	27,15

Efficiency Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Efficiency Perspective

41,04 %

Insurance Claims Management Scorecard

Indicators

% decrease in customer complaints

Number of litigation per open files

% decrease in fraudulent activities *

% reduction in average claim processing time *

* - Information for this metric is limited in sample report Description This perspective helps in judging the efficiency of claim management activities.

Graph for Efficiency Perspective

Data for Efficiency Perspective

Dates	Value	Weight
28.10.2008	41,04	2

% decrease in customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in customer complaints	10,1	10,1	0	%	Maximize	Efficiency Perspective

Description It means percentage decrease in the number of customer complaints received regarding claim management activities.

Graph for % decrease in customer complaints

Data for % decrease in customer complaints

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	10,1

Number of litigation per open files

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of litigation per open files	3,457	3,457	0	Score	Minimize	Efficiency Perspective

Description It refers to number of litigation filed per open files (on a scale of 1 to 10).

Graph for Number of litigation per open files

Data for Number of litigation per open files

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	3,457

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:17:26