This is a Internet Access Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Internet Access KPI. With this software you can also design your own scorecards, KPIs and metrics.


Internet Access Scorecard

Report includes: 2 day(s), from 03.04.2009 to 04.04.2009

  Name Start value End value Dynamic Contains
Root Internet Access Scorecard  56,73 % 61,19 % + 4,46 %
Customer Experience Perspective(79,3%, 12,32%Up)
Work Place and Household Internet Access Perspective(49,5%, -10,4%Down)
Mobile Internet Access Perspective(52,2%, -9,2%Down)
Internet Usage and Expansion Perspective(60,6%, 28,65%Up)

Graph for Internet Access Scorecard

Graph for Internet Access Scorecard

Data for Internet Access Scorecard

DatesValue
03.04.200956,73
04.04.200961,19


Customer Experience Perspective

  Name Start value End value Dynamic Parent Contains
Root Customer Experience Perspective SLYellow 66,95 % 79,27 % + 12,32% Internet Access Scorecard
Indicators
% of Customers Requiring More Tailored Internet Packages
% of Customers Requiring Better Broadband Connection
% of Customers Requiring Improved Customer Service
% of Customers Taking Internet Application in Bundled Form *
* - Information for this metric is limited in sample report Description This perspective helps to know the customer experience using the internet applications.

Graph for Customer Experience Perspective

Graph for Customer Experience Perspective

Data for Customer Experience Perspective

DatesValueWeight
03.04.200966,953
04.04.200979,273


% of Customers Requiring More Tailored Internet Packages

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % of Customers Requiring More Tailored Internet Packages UpGreenSLYellow 38,05 38,83 + 0,78 % Maximize Customer Experience Perspective
Description It indicates the % of customers asking for more tailored internet packages.

Graph for % of Customers Requiring More Tailored Internet Packages

Graph for % of Customers Requiring More Tailored Internet Packages

Data for % of Customers Requiring More Tailored Internet Packages

DatesWeightMinMaxValue
03.04.20093104038,05
04.04.20093104038,83


% of Customers Requiring Better Broadband Connection

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % of Customers Requiring Better Broadband Connection UpGreenSLYellow 43,28 58,16 + 14,88 % Maximize Customer Experience Perspective
Description It shows the % of customers requiring better broadband connections as they found their existing broadband connection speed insufficient.

Graph for % of Customers Requiring Better Broadband Connection

Graph for % of Customers Requiring Better Broadband Connection

Data for % of Customers Requiring Better Broadband Connection

DatesWeightMinMaxValue
03.04.20093307043,28
04.04.20093307058,16


% of Customers Requiring Improved Customer Service

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % of Customers Requiring Improved Customer Service UpGreenSLRed 18,25 27,875 + 9,625 % Maximize Customer Experience Perspective
Description It refers to % of internet users that require improved customer service on the part of service providers.

Graph for % of Customers Requiring Improved Customer Service

Graph for % of Customers Requiring Improved Customer Service

Data for % of Customers Requiring Improved Customer Service

DatesWeightMinMaxValue
03.04.2009253018,25
04.04.2009253027,875


Work Place and Household Internet Access Perspective

  Name Start value End value Dynamic Parent Contains
Root Work Place and Household Internet Access Perspective SLYellow 59,92 % 49,52 % -10,4% Internet Access Scorecard
Indicators
Work Stoppages due to Inadequate Internet Access
% Reduction in Server Downtime
Wireless Connections: Fixed Line Connections Ratio
Security Robustness *
* - Information for this metric is limited in sample report Description This perspective provides an overview of internet access in the work place and home.

Graph for Work Place and Household Internet Access Perspective

Graph for Work Place and Household Internet Access Perspective

Data for Work Place and Household Internet Access Perspective

DatesValueWeight
03.04.200959,923
04.04.200949,523


Work Stoppages due to Inadequate Internet Access

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Work Stoppages due to Inadequate Internet Access UpRedSLYellow 3,22 3,5 + 0,28 # Minimize Work Place and Household Internet Access Perspective
Description In indicates the number of work stoppages experienced due to inadequate internet access in the work place or home (in the past 6 months).

Graph for Work Stoppages due to Inadequate Internet Access

Graph for Work Stoppages due to Inadequate Internet Access

Data for Work Stoppages due to Inadequate Internet Access

DatesWeightMinMaxValue
03.04.20093053,22
04.04.20093053,5


% Reduction in Server Downtime

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Reduction in Server Downtime UpGreenSLYellow 92,79 95,87 + 3,08 % Maximize Work Place and Household Internet Access Perspective
Description It refers to the % reduction in server downtime seen over the last 6 months.

Graph for % Reduction in Server Downtime

Graph for % Reduction in Server Downtime

Data for % Reduction in Server Downtime

DatesWeightMinMaxValue
03.04.200923010092,79
04.04.200923010095,87


Wireless Connections: Fixed Line Connections Ratio

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Wireless Connections: Fixed Line Connections Ratio DownRed 0,6115 0,44725 -0,164 # Maximize Work Place and Household Internet Access Perspective
Description It indicates the ratio between the number of wireless connections and fixed line connections used in the workplace or home.

Graph for Wireless Connections: Fixed Line Connections Ratio

Graph for Wireless Connections: Fixed Line Connections Ratio

Data for Wireless Connections: Fixed Line Connections Ratio

DatesWeightMinMaxValue
03.04.200920,2510,6115
04.04.200920,2510,44725


Mobile Internet Access Perspective

  Name Start value End value Dynamic Parent Contains
Root Mobile Internet Access Perspective SLYellow 61,37 % 52,17 % -9,2% Internet Access Scorecard
Indicators
% Rise in Customers Using Cell-phones for Internet Access
% Rise in Customers Using Wi-fi USBs for Internet Access
Flexibility Level through wireless internet access
Internet Access Penetration Level *
* - Information for this metric is limited in sample report Description This perspective takes into account the KPIs related to mobile internet access during travel.

Graph for Mobile Internet Access Perspective

Graph for Mobile Internet Access Perspective

Data for Mobile Internet Access Perspective

DatesValueWeight
03.04.200961,372
04.04.200952,172


% Rise in Customers Using Cell-phones for Internet Access

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Rise in Customers Using Cell-phones for Internet Access DownRedSLYellow 44,79 42,495 -2,295 % Maximize Mobile Internet Access Perspective
Description It shows the % rise in customers using cell phones for accessing the internet.

Graph for % Rise in Customers Using Cell-phones for Internet Access

Graph for % Rise in Customers Using Cell-phones for Internet Access

Data for % Rise in Customers Using Cell-phones for Internet Access

DatesWeightMinMaxValue
03.04.20092156044,79
04.04.20092156042,495


% Rise in Customers Using Wi-fi USBs for Internet Access

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Rise in Customers Using Wi-fi USBs for Internet Access UpGreenSLRed 71,72 87,19 + 15,47 % Maximize Mobile Internet Access Perspective
Description It indicates the % rise in users accessing internet through wi-fi USBs.

Graph for % Rise in Customers Using Wi-fi USBs for Internet Access

Graph for % Rise in Customers Using Wi-fi USBs for Internet Access

Data for % Rise in Customers Using Wi-fi USBs for Internet Access

DatesWeightMinMaxValue
03.04.200933010071,72
04.04.200933010087,19


Flexibility Level through wireless internet access

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Flexibility Level through wireless internet access DownRedSLYellow 9,073 3,178 -5,895 Score Maximize Mobile Internet Access Perspective
Description It refers to the flexibility level experienced by the users with wireless internet access (on a scale of 1 to 10).

Graph for Flexibility Level through wireless internet access

Graph for Flexibility Level through wireless internet access

Data for Flexibility Level through wireless internet access

DatesWeightMinMaxValue
03.04.200931109,073
04.04.200931103,178


Internet Usage and Expansion Perspective

  Name Start value End value Dynamic Parent Contains
Root Internet Usage and Expansion Perspective SLYellow 31,97 % 60,62 % + 28,65% Internet Access Scorecard
Indicators
% Increase in Users Accessing Internet for Online Transactions
% of Customers Using Internet Services for Entertainment Purposes
Knowledge Enhancement Level
Expansion Rate *
* - Information for this metric is limited in sample report Description This perspective highlights the usages and expansion level internet services.

Graph for Internet Usage and Expansion Perspective

Graph for Internet Usage and Expansion Perspective

Data for Internet Usage and Expansion Perspective

DatesValueWeight
03.04.200931,972
04.04.200960,622


% Increase in Users Accessing Internet for Online Transactions

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Increase in Users Accessing Internet for Online Transactions DownRedSLYellow 112,92 99,96 -12,96 % Maximize Internet Usage and Expansion Perspective
Description It indicates the rise in number of customers that access internet for online transactions like bill payment, reservation, bank accounts, etc.

Graph for % Increase in Users Accessing Internet for Online Transactions

Graph for % Increase in Users Accessing Internet for Online Transactions

Data for % Increase in Users Accessing Internet for Online Transactions

DatesWeightMinMaxValue
03.04.2009330150112,92
04.04.200933015099,96


% of Customers Using Internet Services for Entertainment Purposes

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % of Customers Using Internet Services for Entertainment Purposes UpGreenSLYellow 51,5 103,75 + 52,25 % Maximize Internet Usage and Expansion Perspective
Description It specifies the % of customers accessing internet services like videos, music, games, sports, ringtones, etc.

Graph for % of Customers Using Internet Services for Entertainment Purposes

Graph for % of Customers Using Internet Services for Entertainment Purposes

Data for % of Customers Using Internet Services for Entertainment Purposes

DatesWeightMinMaxValue
03.04.200922515051,5
04.04.2009225150103,75


Knowledge Enhancement Level

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Knowledge Enhancement Level UpGreenSLRed 1,144 4,897 + 3,753 Score Maximize Internet Usage and Expansion Perspective
Description It refers to the enhancement in the knowledge level of users through internet access (on a scale of 1 to 10).

Graph for Knowledge Enhancement Level

Graph for Knowledge Enhancement Level

Data for Knowledge Enhancement Level

DatesWeightMinMaxValue
03.04.200931101,144
04.04.200931104,897
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 30.03.2009 20:24:52

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