This is a ITIL Asset Management Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for ITIL Asset Management KPI. With this software you can also design your own scorecards, KPIs and metrics.

ITIL Asset management

Report includes: 2 day(s), from 02.01.2010 to 03.01.2010

Name

Start value

End value

Dynamic

Contains

ITIL Asset management

60,35 %

53,44 %

-6,91 %

Software Costs	(52,6%, -3,57%)
Procurement Prespective	(66,5%, 15,84%)
Hardware asset value	(64,5%, -8,44%)
Access Of Software	(38,8%, -25,71%)

Graph for ITIL Asset management

Data for ITIL Asset management

Dates	Value
02.01.2010	60,35
03.01.2010	53,44

Software Costs

Name

Start value

End value

Dynamic

Parent

Contains

Software Costs

56,13 %

52,56 %

-3,57%

ITIL Asset management

Indicators

Cost Of Software To Customer

Software Support Personnel Cost

Software Development Cost

Cost Of Software Maintenance *

* - Information for this metric is limited in sample report Description It IS One Of The Most Important Parameter Both For The Company And Customer. Both Want To Minimize The cost

Graph for Software Costs

Data for Software Costs

Dates	Value	Weight
02.01.2010	56,13	3
03.01.2010	52,56	3

Cost Of Software To Customer

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Software To Customer	76,834	1,792	-75,04	scale	Minimize	Software Costs

Description It Implies The Cost Involved To A Customer In Purchasing the Software.

Graph for Cost Of Software To Customer

Data for Cost Of Software To Customer

Dates	Weight	Min	Max	Value
02.01.2010	3	1	100	76,834
03.01.2010	3	1	100	1,792

Software Support Personnel Cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Software Support Personnel Cost	36,838	77,329	+ 40,49	scale	Minimize	Software Costs

Description This Indicates The Cost Involved On Support Executives, calculated in millions

Graph for Software Support Personnel Cost

Data for Software Support Personnel Cost

Dates	Weight	Min	Max	Value
02.01.2010	2	1	100	36,838
03.01.2010	2	1	100	77,329

Software Development Cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Software Development Cost	15,058	73,963	+ 58,9	scale	Minimize	Software Costs

Description This Involves The Cost To The Company To Develop The Software.It Included All Kind Of Inventory Cost Required To Develop The Software. Calculated in millions.

Graph for Software Development Cost

Data for Software Development Cost

Dates	Weight	Min	Max	Value
02.01.2010	4	1	100	15,058
03.01.2010	4	1	100	73,963

Procurement Prespective

Name

Start value

End value

Dynamic

Parent

Contains

Procurement Prespective

50,68 %

66,52 %

+ 15,84%

ITIL Asset management

Indicators

Mean Time To Procure

Quality Of Product

Business Compliance Issues

User Aids For Product Use *

* - Information for this metric is limited in sample report Description This Parameter Implies The Time Taken To Deliver Any Request Put Up By The Customer. This Is Determined By Dividing Total Procurements By Total Time For Procurements.

Graph for Procurement Prespective

Data for Procurement Prespective

Dates	Value	Weight
02.01.2010	50,68	3
03.01.2010	66,52	3

Mean Time To Procure

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Mean Time To Procure	10,514	16,478	+ 5,964	number	Minimize	Procurement Prespective

Description This Indicator Is Used To Find Out The Mean Time That Is Taken For Procuring Any request

Graph for Mean Time To Procure

Data for Mean Time To Procure

Dates	Weight	Min	Max	Value
02.01.2010	4	1	72	10,514
03.01.2010	4	1	72	16,478

Quality Of Product

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Quality Of Product	2,782	9,379	+ 6,597	Score	Maximize	Procurement Prespective

Description This Indicator Implies The Quality Of The Product Procured Should Be Upto The Mark.It Is Measured On A Scale Of 1 To 10.Maximum Score Implies Best Product.

Graph for Quality Of Product

Data for Quality Of Product

Dates	Weight	Min	Max	Value
02.01.2010	2	1	10	2,782
03.01.2010	2	1	10	9,379

Business Compliance Issues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Business Compliance Issues	9,2	15,64	+ 6,44	scale	Minimize	Procurement Prespective

Description This indicator aims to gauge the frequency of business compliance issues that crop up in the procurement process

Graph for Business Compliance Issues

Data for Business Compliance Issues

Dates	Weight	Min	Max	Value
02.01.2010	2	0	20	9,2
03.01.2010	2	0	20	15,64

Hardware asset value

Name

Start value

End value

Dynamic

Parent

Contains

Hardware asset value

72,94 %

64,5 %

-8,44%

ITIL Asset management

Indicators

Cost Of Hardware Required

Cost Of Hardware Maintenance

Cost Of Hardware Engineers To Company

Cost Of Third party Hardware Assistance *

* - Information for this metric is limited in sample report Description This Implies The Facts About The Hardware Support Given To The Software To Be Accessed. Also gives an indication about the worth of the hardware resources availaible.

Graph for Hardware asset value

Data for Hardware asset value

Dates	Value	Weight
02.01.2010	72,94	2
03.01.2010	64,5	2

Cost Of Hardware Required

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Hardware Required	14,662	25,354	+ 10,69	scale	Minimize	Hardware asset value

Description This Implies The Cost Of Hardware That Is Required To Access The Software. (units- millions)

Graph for Cost Of Hardware Required

Data for Cost Of Hardware Required

Dates	Weight	Min	Max	Value
02.01.2010	2	1	100	14,662
03.01.2010	2	1	100	25,354

Cost Of Hardware Maintenance

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Hardware Maintenance	1,64	3,48	+ 1,84	scale	Minimize	Hardware asset value

Description This Implies The Cost Involved In Configuration Of The Hardware System As Per The Requirement Of The Software.(units- millions)

Graph for Cost Of Hardware Maintenance

Data for Cost Of Hardware Maintenance

Dates	Weight	Min	Max	Value
02.01.2010	4	0	10	1,64
03.01.2010	4	0	10	3,48

Cost Of Hardware Engineers To Company

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Hardware Engineers To Company	4,19	6,07	+ 1,88	scale	Minimize	Hardware asset value

Description This Involves The Cost Of Hardware Support Given By The Engineer To Have Uninterrupted Access Of The Software.(units- millions)

Graph for Cost Of Hardware Engineers To Company

Data for Cost Of Hardware Engineers To Company

Dates	Weight	Min	Max	Value
02.01.2010	2	0	10	4,19
03.01.2010	2	0	10	6,07

Access Of Software

Name

Start value

End value

Dynamic

Parent

Contains

Access Of Software

64,47 %

38,76 %

-25,71%

ITIL Asset management

Indicators

User Interface User-friendliness

Software Access Cost Per user

Training Sessions Held

Access Modes *

* - Information for this metric is limited in sample report Description This Implies The Accessibility Of The Software To The Customer , Which Make It More Familiar To The Customer

Graph for Access Of Software

Data for Access Of Software

Dates	Value	Weight
02.01.2010	64,47	4
03.01.2010	38,76	4

User Interface User-friendliness

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	User Interface User-friendliness	7,552	7,507	-0,045	scale	Maximize	Access Of Software

Description This Indicator Implies The Level Of Ease Of Use Of Software To the User. Calculated on a scale of 1 to 10

Graph for User Interface User-friendliness

Data for User Interface User-friendliness

Dates	Weight	Min	Max	Value
02.01.2010	4	1	10	7,552
03.01.2010	4	1	10	7,507

Software Access Cost Per user

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Software Access Cost Per user	536,1	330,3	-205,8	number	Minimize	Access Of Software

Description This Indicator Indicates The Cost Associated With providing software access to each user Companies can choose various options such as Saas, open source to reduce these costs.

Graph for Software Access Cost Per user

Data for Software Access Cost Per user

Dates	Weight	Min	Max	Value
02.01.2010	1	100	5000	536,1
03.01.2010	1	100	5000	330,3

Training Sessions Held

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training Sessions Held	6,409	1,054	-5,355	number	Maximize	Access Of Software

Description This indicator aims to evaluate the amount of effort put into helping users become familiar with the software used in the company. (Sessions/per month)

Graph for Training Sessions Held

Data for Training Sessions Held

Dates	Weight	Min	Max	Value
02.01.2010	4	1	10	6,409
03.01.2010	4	1	10	1,054

Created by: Aks- Labs
Report created with BSC Designer PRO at 29.12.2009 11:58:38