This is a Medical Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Medical KPI. With this software you can also design your own scorecards, KPIs and metrics.

Medical Balanced Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Medical Balanced Scorecard

59,38 %

0 %

Clinical	(71%, 0%)
Accident and emergency services	(64,4%, 0%)
Patient services and satisfaction	(52%, 0%)
Others	(48%, 0%)

Graph for Medical Balanced Scorecard

Data for Medical Balanced Scorecard

Dates	Value
28.10.2008	59,38

Clinical

Name

Start value

End value

Dynamic

Parent

Contains

Clinical

71,02 %

Medical Balanced Scorecard

Indicators

Clinical Negligence

Death within 1 month of surgery

Readmission to hospital within a month of discharge *

Death within a month of a bypass surgery *

* - Information for this metric is limited in sample report Description These indicators relate to measuring performance in the diagnosis phase

Graph for Clinical

Data for Clinical

Dates	Value	Weight
28.10.2008	71,02	3

Clinical Negligence

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Clinical Negligence	0,016	0,016	0	number of cases	Minimize	Clinical

Description Deaths or cases getting critical as a result of negligences on the part of the clinical attendants

Graph for Clinical Negligence

Data for Clinical Negligence

Dates	Weight	Min	Max	Value
28.10.2008	2	0	1	0,016

Death within 1 month of surgery

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Death within 1 month of surgery	43,978	43,978	0	number of deaths	Minimize	Clinical

Description Patients dying within one month of a surgery

Graph for Death within 1 month of surgery

Data for Death within 1 month of surgery

Dates	Weight	Min	Max	Value
28.10.2008	3	22	133	43,978

Accident and emergency services

Name

Start value

End value

Dynamic

Parent

Contains

Accident and emergency services

64,36 %

Medical Balanced Scorecard

Indicators

Trolley waits

Patients waiting for over 3 hours

A&E cases discharged within 3 hours *

A&E cases triaged within 15 minutes *

* - Information for this metric is limited in sample report Description They are used to see the effectiveness of the hospitals to respond in emergency cases

Graph for Accident and emergency services

Data for Accident and emergency services

Dates	Value	Weight
28.10.2008	64,36	2

Trolley waits

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Trolley waits	40,608	40,608	0	patients waiting for trollies	Minimize	Accident and emergency services

Description Number of patients waiting to get trolleys for a period of over 12 hours

Graph for Trolley waits

Data for Trolley waits

Dates	Weight	Min	Max	Value
28.10.2008	2	0	47	40,608

Patients waiting for over 3 hours

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Patients waiting for over 3 hours	7888,538	7888,538	0	number of patients	Minimize	Accident and emergency services

Description Patients waiting for a period of more than 3 hours from arrival to departure in the hospital

Graph for Patients waiting for over 3 hours

Data for Patients waiting for over 3 hours

Dates	Weight	Min	Max	Value
28.10.2008	3	5749	12312	7888,538

Patient services and satisfaction

Name

Start value

End value

Dynamic

Parent

Contains

Patient services and satisfaction

52,03 %

Medical Balanced Scorecard

Indicators

Patients complaints resolved

Patient satisfaction ratings

Patient information and education *

Prompt access by patients *

* - Information for this metric is limited in sample report Description These indicators are related to measuring the efficiency level of services provided to patients and their satisfaction levels

Graph for Patient services and satisfaction

Data for Patient services and satisfaction

Dates	Value	Weight
28.10.2008	52,03	3

Patients complaints resolved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Patients complaints resolved	7,1968	7,1968	0	%	Maximize	Patient services and satisfaction

Description It refers to the number of patient's complaints attended and solved within 20 days

Graph for Patients complaints resolved

Data for Patients complaints resolved

Dates	Weight	Min	Max	Value
28.10.2008	3	6,2	7,8	7,1968

Patient satisfaction ratings

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Patient satisfaction ratings	96,936	96,936	0	%	Maximize	Patient services and satisfaction

Description Satisfaction of patients and their families with all the services of the hospital

Graph for Patient satisfaction ratings

Data for Patient satisfaction ratings

Dates	Weight	Min	Max	Value
28.10.2008	2	93	97	96,936

Others

Name

Start value

End value

Dynamic

Parent

Contains

Others

47,97 %

Medical Balanced Scorecard

Indicators

Hospital Hygiene

Initiatives to improve work life

Financial Performance *

Accreditations *

* - Information for this metric is limited in sample report Description These include some general performance indicators related to the health care industry which contain measures for improving the general performance of the hospitals

Graph for Others

Data for Others

Dates	Value	Weight
28.10.2008	47,97	2

Hospital Hygiene

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Hospital Hygiene	1,78	1,78	0	Rating/5	Maximize	Others

Description Hygiene and cleanliness maintained by hospital to provide fresh and clean surroundings to patients to help them recover fast

Graph for Hospital Hygiene

Data for Hospital Hygiene

Dates	Weight	Min	Max	Value
28.10.2008	3	0	5	1,78

Initiatives to improve work life

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Initiatives to improve work life	0,021	0,021	0	number of initiatives	Maximize	Others

Description Steps taken by the hospital administration to initiate welfare activities for their employees to improve their work life

Graph for Initiatives to improve work life

Data for Initiatives to improve work life

Dates	Weight	Min	Max	Value
28.10.2008	1	0	1	0,021

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:21:59