This is a Non-Profit Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Non-Profit KPI. With this software you can also design your own scorecards, KPIs and metrics.

Non-Profit Organization Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Non-Profit Organization Scorecard

50,91 %

0 %

Financial Perspective	(54,5%, 0%)
Customer Perspective	(41,5%, 0%)
Process Perspective	(57,4%, 0%)
Learning and Growth Perspective	(53,2%, 0%)

Graph for Non-Profit Organization Scorecard

Data for Non-Profit Organization Scorecard

Dates	Value
28.10.2008	50,91

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

54,46 %

Non-Profit Organization Scorecard

Indicators

% Increase in Cash Flows

% Decrease in Cost per Service Offered

% Increase in Contributions made *

Average Gift Amount *

* - Information for this metric is limited in sample report Description This perspective takes into consideration the financial KPIs to judge the operations of the NPO's.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	54,46	3

% Increase in Cash Flows

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Cash Flows	67,9	67,9	0	%	Maximize	Financial Perspective

Description It refers to % increase in cash flows of the NPO over the last calender year.

Graph for % Increase in Cash Flows

Data for % Increase in Cash Flows

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	67,9

% Decrease in Cost per Service Offered

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Decrease in Cost per Service Offered	18,52	18,52	0	%	Maximize	Financial Perspective

Description It refers to the % decrease in the cost per service offered by the non-profit entities.

Graph for % Decrease in Cost per Service Offered

Data for % Decrease in Cost per Service Offered

Dates	Weight	Min	Max	Value
28.10.2008	2	10	50	18,52

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

41,51 %

Non-Profit Organization Scorecard

Indicators

Collection Rates

Average Collection Time

% increase in number of clients serviced per hour *

% Decrease in Number of Customer Complaints *

* - Information for this metric is limited in sample report Description This perspective provides the overview of factors related to customers.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	41,51	3

Collection Rates

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Collection Rates	21,2	21,2	0	%	Maximize	Customer Perspective

Description It means the percentage collection rates achieved by the organization.

Graph for Collection Rates

Data for Collection Rates

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	21,2

Average Collection Time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Collection Time	23,008	23,008	0	days	Minimize	Customer Perspective

Description It indicates the average collection time for collection of payments from the customers.

Graph for Average Collection Time

Data for Average Collection Time

Dates	Weight	Min	Max	Value
28.10.2008	2	7	30	23,008

Process Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Process Perspective

57,44 %

Non-Profit Organization Scorecard

Indicators

% Increase in Productivity

% Decrease in average time to process to grant application

Average Time to Receive Planned Gift *

% Decrease in Delivery Delays *

* - Information for this metric is limited in sample report Description This perspective provides an overview of the internal and external processes of the non-profit organizations.

Graph for Process Perspective

Data for Process Perspective

Dates	Value	Weight
28.10.2008	57,44	2

% Increase in Productivity

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Productivity	111,17	111,17	0	%	Maximize	Process Perspective

Description It refers to % increase in the productivity of the operations.

Graph for % Increase in Productivity

Data for % Increase in Productivity

Dates	Weight	Min	Max	Value
28.10.2008	3	40	150	111,17

% Decrease in average time to process to grant application

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Decrease in average time to process to grant application	49,4	49,4	0	%	Maximize	Process Perspective

Description It refers to % decrease in average time to process grant application over the last year.

Graph for % Decrease in average time to process to grant application

Data for % Decrease in average time to process to grant application

Dates	Weight	Min	Max	Value
28.10.2008	3	10	50	49,4

Learning and Growth Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Learning and Growth Perspective

53,17 %

Non-Profit Organization Scorecard

Indicators

Employee Turnover

Number of Training Sessions

% Decrease in Absenteeism Rate *

Certification Levels *

* - Information for this metric is limited in sample report Description This Perspective takes into consideration the staff aspect and their leaning and growth measures.

Graph for Learning and Growth Perspective

Data for Learning and Growth Perspective

Dates	Value	Weight
28.10.2008	53,17	2

Employee Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Employee Turnover	18,03	18,03	0	%	Minimize	Learning and Growth Perspective

Description It refers to the rate of employee turnover prevailing in the non-profit organization.

Graph for Employee Turnover

Data for Employee Turnover

Dates	Weight	Min	Max	Value
28.10.2008	3	0	30	18,03

Number of Training Sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Training Sessions	2,048	2,048	0	#	Maximize	Learning and Growth Perspective

Description It refers to the number of training sessions conducted in a month.

Graph for Number of Training Sessions

Data for Number of Training Sessions

Dates	Weight	Min	Max	Value
28.10.2008	2	1	5	2,048

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:23:52