This is a Office Maintenance Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Office Maintenance KPI. With this software you can also design your own scorecards, KPIs and metrics.

Office Maintenance Balanced Scorecard

Report includes: 2 day(s), from 19.01.2009 to 20.01.2009

Name

Start value

End value

Dynamic

Contains

Office Maintenance Balanced Scorecard

63,16 %

40,38 %

-22,78 %

Financial Perspective	(44,8%, 1,44%)
Quality Assurance and Reliability Perspective	(29,4%, -50,17%)
Internal Operations Perspective	(61%, -2,96%)
Employee Education and Safety Perspective	(29,5%, -37,84%)

Graph for Office Maintenance Balanced Scorecard

Data for Office Maintenance Balanced Scorecard

Dates	Value
19.01.2009	63,16
20.01.2009	40,38

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

43,38 %

44,82 %

+ 1,44%

Office Maintenance Balanced Scorecard

Indicators

% rise in Material cost

Fraction of Budget spent on Advanced Equipments and Techniques

% increase in Training Expenditure

% rise in other operating Costs *

* - Information for this metric is limited in sample report Description This group of indicators is to gather information about the financial aspect of the offcie maintenance activities in the company.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
19.01.2009	43,38	3
20.01.2009	44,82	3

% rise in Material cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% rise in Material cost	19,12	18,06	-1,06	%	Minimize	Financial Perspective

Description This indicator is equal to the % rise in the cost of material used in the office maintenance processes.

Graph for % rise in Material cost

Data for % rise in Material cost

Dates	Weight	Min	Max	Value
19.01.2009	3	5	25	19,12
20.01.2009	3	5	25	18,06

Fraction of Budget spent on Advanced Equipments and Techniques

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Fraction of Budget spent on Advanced Equipments and Techniques	0,04852	0,04141	-0,00711	#	Maximize	Financial Perspective

Description This KPI gives the fraction of budget that is being spent on advanced office maintenance equipments and techniques.

Graph for Fraction of Budget spent on Advanced Equipments and Techniques

Data for Fraction of Budget spent on Advanced Equipments and Techniques

Dates	Weight	Min	Max	Value
19.01.2009	3	0,01	0,1	0,04852
20.01.2009	3	0,01	0,1	0,04141

% increase in Training Expenditure

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in Training Expenditure	27,72	37,44	+ 9,72	%	Maximize	Financial Perspective

Description This parameter is needed to ensure that a small increase in 'expenditure for training' the staff occurs.

Graph for % increase in Training Expenditure

Data for % increase in Training Expenditure

Dates	Weight	Min	Max	Value
19.01.2009	2	10	50	27,72
20.01.2009	2	10	50	37,44

Quality Assurance and Reliability Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Quality Assurance and Reliability Perspective

79,62 %

29,45 %

-50,17%

Office Maintenance Balanced Scorecard

Indicators

Number of eco-friendly solutions offered

Number of quality standards met

Frequency of Inspections

% increase in positive feedbacks *

* - Information for this metric is limited in sample report Description This category of KPIs is for keeping a check on the quality of process, on a continuous basis.

Graph for Quality Assurance and Reliability Perspective

Data for Quality Assurance and Reliability Perspective

Dates	Value	Weight
19.01.2009	79,62	3
20.01.2009	29,45	3

Number of eco-friendly solutions offered

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of eco-friendly solutions offered	9,244	6,358	-2,886	#	Maximize	Quality Assurance and Reliability Perspective

Description Organizations engaged in office maintenance utilize a number of chemicals and cleaning agents. Taking care that these degrade the environment minimally is one of the greatest concerns of such groups. Some of the ways to do this include 'using recycled paper', 'getting the chemicals green certified'.

Graph for Number of eco-friendly solutions offered

Data for Number of eco-friendly solutions offered

Dates	Weight	Min	Max	Value
19.01.2009	2	4	10	9,244
20.01.2009	2	4	10	6,358

Number of quality standards met

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of quality standards met	4,396	1,4	-2,996	#	Maximize	Quality Assurance and Reliability Perspective

Description This is to know the number of quality standards that are being met by the office maintenance staff to ensure hygienic environment in the office space.

Graph for Number of quality standards met

Data for Number of quality standards met

Dates	Weight	Min	Max	Value
19.01.2009	3	1	5	4,396
20.01.2009	3	1	5	1,4

Frequency of Inspections

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Frequency of Inspections	17,754	9,798	-7,956	#	Maximize	Quality Assurance and Reliability Perspective

Description It refers to the frequency with which inspections have been made to overview the workings of the office maintenance employees. It is calculated on a yearly basis.

Graph for Frequency of Inspections

Data for Frequency of Inspections

Dates	Weight	Min	Max	Value
19.01.2009	3	6	24	17,754
20.01.2009	3	6	24	9,798

Internal Operations Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Operations Perspective

63,94 %

60,98 %

-2,96%

Office Maintenance Balanced Scorecard

Indicators

% savings in time per unit of task performed

Effectiveness Index per Employee

Number of office maintenance tasks undertaken

Number of communication platforms used *

* - Information for this metric is limited in sample report Description This group of indicators is to make sure that the internal environment of the organization is smooth.

Graph for Internal Operations Perspective

Data for Internal Operations Perspective

Dates	Value	Weight
19.01.2009	63,94	2
20.01.2009	60,98	2

% savings in time per unit of task performed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% savings in time per unit of task performed	16,165	28,595	+ 12,43	%	Maximize	Internal Operations Perspective

Description It refers to the % savings in time achieved by the office maintenance employees for per unit of task performed by them.

Graph for % savings in time per unit of task performed

Data for % savings in time per unit of task performed

Dates	Weight	Min	Max	Value
19.01.2009	2	5	60	16,165
20.01.2009	2	5	60	28,595

Effectiveness Index per Employee

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Effectiveness Index per Employee	0,982	0,8602	-0,122	#	Maximize	Internal Operations Perspective

Description This KPI can be calculated to know the effectiveness level of each member of the workforce engaged in office maintenance activities.

Graph for Effectiveness Index per Employee

Data for Effectiveness Index per Employee

Dates	Weight	Min	Max	Value
19.01.2009	3	0,7	1	0,982
20.01.2009	3	0,7	1	0,8602

Number of office maintenance tasks undertaken

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of office maintenance tasks undertaken	13,12	17,56	+ 4,44	#	Maximize	Internal Operations Perspective

Description Office maintenance workforce undertake a large number of activities in the compnay. Some of these include 'handling moving furniture', 'decoration work', 'maintaining records of complaints from staff', 'offering security solutions', 'cleaning jobs', 'janitorial services', etc.

Graph for Number of office maintenance tasks undertaken

Data for Number of office maintenance tasks undertaken

Dates	Weight	Min	Max	Value
19.01.2009	3	5	25	13,12
20.01.2009	3	5	25	17,56

Employee Education and Safety Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Employee Education and Safety Perspective

67,35 %

29,51 %

-37,84%

Office Maintenance Balanced Scorecard

Indicators

Average training hours per employee

Number of safety measures adopted

% reduction in injury rate

Policy compliance level *

* - Information for this metric is limited in sample report Description This perspective helps in knowing the education and safety initiatives taken by the company for the office maintenance workforce.

Graph for Employee Education and Safety Perspective

Data for Employee Education and Safety Perspective

Dates	Value	Weight
19.01.2009	67,35	2
20.01.2009	29,51	2

Average training hours per employee

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average training hours per employee	4,312	2,904	-1,408	hrs	Maximize	Employee Education and Safety Perspective

Description It indicates the average training hours spent on each employee by the company. The value should be calculated on monthly basis.

Graph for Average training hours per employee

Data for Average training hours per employee

Dates	Weight	Min	Max	Value
19.01.2009	3	2	10	4,312
20.01.2009	3	2	10	2,904

Number of safety measures adopted

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of safety measures adopted	7,448	6,8	-0,648	#	Maximize	Employee Education and Safety Perspective

Description It states the number of safety measures adopted to protect employees from undue injuries and mishaps.

Graph for Number of safety measures adopted

Data for Number of safety measures adopted

Dates	Weight	Min	Max	Value
19.01.2009	3	5	8	7,448
20.01.2009	3	5	8	6,8

% reduction in injury rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in injury rate	88,48	74,28	-14,2	%	Maximize	Employee Education and Safety Perspective

Description It refers to the % reduction in the injury rate suffered by the office maintenance staff.

Graph for % reduction in injury rate

Data for % reduction in injury rate

Dates	Weight	Min	Max	Value
19.01.2009	2	60	100	88,48
20.01.2009	2	60	100	74,28

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 15.01.2009 20:14:03