This is a Operational Risk Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Operational Risk KPI. With this software you can also design your own scorecards, KPIs and metrics.

Operational Risk

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Operational Risk

56,49 %

0 %

Legal Risk Metrics	(63,8%, 0%)
Technology Risk Metrics	(54,8%, 0%)
Human Factor Metrics	(62,1%, 0%)
External Risk Metrics	(43,4%, 0%)

Graph for Operational Risk

Data for Operational Risk

Dates	Value
28.10.2008	56,49

Legal Risk Metrics

Name

Start value

End value

Dynamic

Parent

Contains

Legal Risk Metrics

63,82 %

Operational Risk

Indicators

Regulatory Risk

Contractual Disputes

Employment Practices Risk *

Environmental Risk *

* - Information for this metric is limited in sample report

Graph for Legal Risk Metrics

Data for Legal Risk Metrics

Dates	Value	Weight
28.10.2008	63,82	2

Regulatory Risk

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Regulatory Risk	1,478	1,478	0	%	Minimize	Legal Risk Metrics

Description Regulatory risk is the risk of non-compliance with regulatory
requirements. Non-compliance with these requirements may lead to
regulatory sanctions.
This risk can be measured as the % of Net Profit

Graph for Regulatory Risk

Data for Regulatory Risk

Dates	Weight	Min	Max	Value
28.10.2008	3	1	3	1,478

Contractual Disputes

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Contractual Disputes	4,024	4,024	0	%	Minimize	Legal Risk Metrics

Description Amount of money needed to settle disputes arising from the contracts with buyers, suppliers, agents, etc.
Measured as a % of the Net Profit.

Graph for Contractual Disputes

Data for Contractual Disputes

Dates	Weight	Min	Max	Value
28.10.2008	2	2	10	4,024

Technology Risk Metrics

Name

Start value

End value

Dynamic

Parent

Contains

Technology Risk Metrics

54,76 %

Operational Risk

Indicators

System Downtime

Loss of Assets

Business Continuity Planning *

* - Information for this metric is limited in sample report

Graph for Technology Risk Metrics

Data for Technology Risk Metrics

Dates	Value	Weight
28.10.2008	54,76	3

System Downtime

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	System Downtime	3,504	3,504	0	%	Minimize	Technology Risk Metrics

Description This is the % of the working time during which operations were stopped due to the electronic system failure.
Can be measured separately for software problems and hardware problems.

Graph for System Downtime

Data for System Downtime

Dates	Weight	Min	Max	Value
28.10.2008	4	3	10	3,504

Loss of Assets

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Loss of Assets	9,748	9,748	0	%	Minimize	Technology Risk Metrics

Description Losses arising from loss or damage to physical assets from inappropriate usage, accident, natural disaster or other events.
Measured as a % of Total Assets.

Graph for Loss of Assets

Data for Loss of Assets

Dates	Weight	Min	Max	Value
28.10.2008	3	3	10	9,748

Human Factor Metrics

Name

Start value

End value

Dynamic

Parent

Contains

Human Factor Metrics

62,07 %

Operational Risk

Indicators

Employee Errors

Employee Turnover Rate

Breach of Confidentiality *

Internal Fraud *

* - Information for this metric is limited in sample report

Graph for Human Factor Metrics

Data for Human Factor Metrics

Dates	Value	Weight
28.10.2008	62,07	3

Employee Errors

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Employee Errors	7,3	7,3	0	%	Minimize	Human Factor Metrics

Description Number of errors in transactions due to the mistakes.
Measured as a % of total transaction number.

Graph for Employee Errors

Data for Employee Errors

Dates	Weight	Min	Max	Value
28.10.2008	3	5	10	7,3

Employee Turnover Rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Employee Turnover Rate	16,198	16,198	0	%	Minimize	Human Factor Metrics

Description This is the % of employees that voluntary left the Bank and had to be replaced.
Companies usually try to keep this rate down, because hiring and training of the new staff involves additional costs.
However, during major restructuring this rate may go up.

Graph for Employee Turnover Rate

Data for Employee Turnover Rate

Dates	Weight	Min	Max	Value
28.10.2008	2	7	70	16,198

External Risk Metrics

Name

Start value

End value

Dynamic

Parent

Contains

External Risk Metrics

43,39 %

Operational Risk

Indicators

Technology Provider Failure

System security

Theft and Fraud *

* - Information for this metric is limited in sample report

Graph for External Risk Metrics

Data for External Risk Metrics

Dates	Value	Weight
28.10.2008	43,39	2

Technology Provider Failure

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Technology Provider Failure	24,698	24,698	0	mln $	Minimize	External Risk Metrics

Description Direct and indirect losses caused by the failure of the technology provider.
The more processes the Institution outsources, the more these losses could be.

Graph for Technology Provider Failure

Data for Technology Provider Failure

Dates	Weight	Min	Max	Value
28.10.2008	3	2	80	24,698

System security

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	System security	0,519	0,519	0	mln $	Minimize	External Risk Metrics

Description Damaged caused by hacking or other type of information theft.

Graph for System security

Data for System security

Dates	Weight	Min	Max	Value
28.10.2008	4	0	1	0,519

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:24:40