This is a Operations Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Operations KPI. With this software you can also design your own scorecards, KPIs and metrics.

POM Balanced Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

POM Balanced Scorecard

48,65 %

0 %

Financial perspective	(71,7%, 0%)
Internal perspective	(57,5%, 0%)
Growth and development perspective	(51,7%, 0%)
Customer perspective	(15,8%, 0%)

Graph for POM Balanced Scorecard

Data for POM Balanced Scorecard

Dates	Value
28.10.2008	48,65

Financial perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial perspective

71,66 %

POM Balanced Scorecard

Indicators

Profit making orders rate (%)

Loss making orders rate (%)

Aggregated losses *

Revenue *

Net profit *

* - Information for this metric is limited in sample report

Graph for Financial perspective

Data for Financial perspective

Dates	Value	Weight
28.10.2008	71,66	3

Profit making orders rate (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Profit making orders rate (%)	78,8	78,8	0	%	Maximize	Financial perspective

Description Profit making orders rate means number of profit making orders divided by total number of orders.

Target description This indicator should tend to 100%.

Graph for Profit making orders rate (%)

Data for Profit making orders rate (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	78,8

Loss making orders rate (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Loss making orders rate (%)	54	54	0	%	Minimize	Financial perspective

Description Loss making orders rate means number of loss making orders divided by total number of orders.
Target description This indicator should tend to 0

Graph for Loss making orders rate (%)

Data for Loss making orders rate (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	54

Internal perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal perspective

57,5 %

POM Balanced Scorecard

Indicators

Equipment/facility availability (%)

Resources availability (%)

Equipment/facility effective performance (%) *

Scrap rate (%) *

Operating hours rate (%) *

* - Information for this metric is limited in sample report

Graph for Internal perspective

Data for Internal perspective

Dates	Value	Weight
28.10.2008	57,5	3

Equipment/facility availability (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Equipment/facility availability (%)	21,9	21,9	0	%	Maximize	Internal perspective

Description Equipment/facility availability means the total period of time that the equipment/facility is available for operations expressed in percentage of the total period of time that the people/ materials/ etc. are ready to perform operations.
Target description This ratio should tend to 100%.

Graph for Equipment/facility availability (%)

Data for Equipment/facility availability (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	21,9

Resources availability (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Resources availability (%)	99,6	99,6	0	%	Maximize	Internal perspective

Description Resources availability means the total period of time that the resources are available for operations expressed in percentage of the total period of time that the equipment/ facility/ people are ready to perform operations.
Target description This ratio should tend to 100%

Graph for Resources availability (%)

Data for Resources availability (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	99,6

Growth and development perspective

Name

Start value

End value

Dynamic

Parent

Contains

Growth and development perspective

51,72 %

POM Balanced Scorecard

Indicators

All injury frequency (AIF)

Lost workday injury frequency (LWIF)

Lost workday injury severity (LWIS) *

Personnel participating in safety and operational health trainings (%) *

Personnel participating in regular advanced training (%) *

* - Information for this metric is limited in sample report

Graph for Growth and development perspective

Data for Growth and development perspective

Dates	Value	Weight
28.10.2008	51,72	1

All injury frequency (AIF)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	All injury frequency (AIF)	76,7	76,7	0	Score	Minimize	Growth and development perspective

Description AIF (All Injury Frequency) means a number of recordable injuries per million hours worked. This is calculated from the sum of fatalities, LWIs (lost workday injuries), RWIs (restricted workday injury) and MTCs (medical treatment cases excluding first aid treatment) divided by the number of hours worked expressed in million.
Target description This ratio should tend to 0.

Graph for All injury frequency (AIF)

Data for All injury frequency (AIF)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	76,7

Lost workday injury frequency (LWIF)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Lost workday injury frequency (LWIF)	17,2	17,2	0	%	Minimize	Growth and development perspective

Description LWIF (Lost Workday Injury Frequency) means a number of lost workdays from all injuries leading to lost work time per million hours worked.
Target description This indicator should tend to 0.

Graph for Lost workday injury frequency (LWIF)

Data for Lost workday injury frequency (LWIF)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	17,2

Customer perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer perspective

15,78 %

POM Balanced Scorecard

Indicators

Number of customer complaints

Delivery index (%)

Frequency of order backlog (%) *

Rate of order backlog (%) *

Number of backlog orders per month *

Service level percentage (%) *

* - Information for this metric is limited in sample report

Graph for Customer perspective

Data for Customer perspective

Dates	Value	Weight
28.10.2008	15,78	3

Number of customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of customer complaints	77,6	77,6	0	Score	Minimize	Customer perspective

Description This indicator covers general complaints that can be received by the company.
Target description This indicator should tend to 0.

Graph for Number of customer complaints

Data for Number of customer complaints

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	77,6

Delivery index (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Delivery index (%)	71,5	71,5	0	%	Minimize	Customer perspective

Description Delivery index means order required date less order delivered date divided by average number of orders per month.
Target description This indicator should tend to 0.

Graph for Delivery index (%)

Data for Delivery index (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	71,5

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:25:28