This is a Product Knowledge Management Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Product Knowledge Management KPI. With this software you can also design your own scorecards, KPIs and metrics.


Product Knowledge Management

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

  Name Start value End value Dynamic Contains
Root Product Knowledge Management 48,23 % 48,23 % 0 %
Financial Perspective(42,1%, 0%)
Customer Perspective(42,1%, 0%)
Internal Processes Perspective(59,4%, 0%)
Innovation Perspective(51%, 0%)

Graph for Product Knowledge Management

Graph for Product Knowledge Management

Data for Product Knowledge Management

DatesValue
28.10.200848,23

Financial Perspective

  Name Start value End value Dynamic Parent Contains
Root Financial Perspective 42,1 % 42,1 % 0% Product Knowledge Management
Indicators
% increase in product training cost
% increase in R & D expenditure
Average cost of product KM initiatives *
% savings in operational cost *
* - Information for this metric is limited in sample report Description This perspective includes KPIs which indicate the various expenditure and savings due to product KM initiatives in the company.

Graph for Financial Perspective

Graph for Financial Perspective

Data for Financial Perspective

DatesValueWeight
28.10.200842,13

% increase in product training cost

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in product training cost 71,2 71,2 0 % Minimize Financial Perspective
Description It refers to the percentage in cost incurred on imparting product training to the employees.

Graph for % increase in product training cost

Graph for % increase in product training cost

Data for % increase in product training cost

DatesWeightMinMaxValue
28.10.20083010071,2

% increase in R & D expenditure

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in R & D expenditure 30,9 30,9 0 % Minimize Financial Perspective
Description It specifies the percentage cost increased on R & D processes for new product development.

Graph for % increase in R & D expenditure

Graph for % increase in R & D expenditure

Data for % increase in R & D expenditure

DatesWeightMinMaxValue
28.10.20082015030,9

Customer Perspective

  Name Start value End value Dynamic Parent Contains
Root Customer Perspective 42,09 % 42,09 % 0% Product Knowledge Management
Indicators
% reduction in number of customer complaints
% increase in number of repeat customers
Average customer satisfaction scores *
% decrease in repairs and replacement cases *
* - Information for this metric is limited in sample report Description This perspective helps in judging the customer perception regarding the prodcut KM activities.

Graph for Customer Perspective

Graph for Customer Perspective

Data for Customer Perspective

DatesValueWeight
28.10.200842,092

% reduction in number of customer complaints

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % reduction in number of customer complaints 23,45 23,45 0 % Maximize Customer Perspective
Description It indicates the % reduction in number of customer complaints received.

Graph for % reduction in number of customer complaints

Graph for % reduction in number of customer complaints

Data for % reduction in number of customer complaints

DatesWeightMinMaxValue
28.10.2008305023,45

% increase in number of repeat customers

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in number of repeat customers 46,95 46,95 0 % Maximize Customer Perspective
Description It indicates the percentage increase in number of customers that have repeated the purchase which can be attributed to product KM initiatives.

Graph for % increase in number of repeat customers

Graph for % increase in number of repeat customers

Data for % increase in number of repeat customers

DatesWeightMinMaxValue
28.10.2008205046,95

Internal Processes Perspective

  Name Start value End value Dynamic Parent Contains
Root Internal Processes Perspective 59,45 % 59,45 % 0% Product Knowledge Management
Indicators
Success rate of new product
Number of product knowledge management systems installed
Number of new models introduced *
% reduction in defective products *
* - Information for this metric is limited in sample report Description It provides an overview of the internal process by judging the key indicators.

Graph for Internal Processes Perspective

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

DatesValueWeight
28.10.200859,452

Success rate of new product

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Success rate of new product 9,406 9,406 0 Score Maximize Internal Processes Perspective
Description It refers to the rate of success of new product measured on a scale of 10.

Graph for Success rate of new product

Graph for Success rate of new product

Data for Success rate of new product

DatesWeightMinMaxValue
28.10.200831109,406

Number of product knowledge management systems installed

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of product knowledge management systems installed 1,528 1,528 0 # Maximize Internal Processes Perspective
Description It refers to the total number of new product knowledge management systems installed in the organization.

Graph for Number of product knowledge management systems installed

Graph for Number of product knowledge management systems installed

Data for Number of product knowledge management systems installed

DatesWeightMinMaxValue
28.10.20082151,528

Innovation Perspective

  Name Start value End value Dynamic Parent Contains
Root Innovation Perspective 50,96 % 50,96 % 0% Product Knowledge Management
Indicators
Number of external knowledge links
Number of new projects undertaken
Technical training sessions *
Number of product design sessions *
* - Information for this metric is limited in sample report Description Innovation perspective speaks about the innovation changes or activities of the organization.

Graph for Innovation Perspective

Graph for Innovation Perspective

Data for Innovation Perspective

DatesValueWeight
28.10.200850,963

Number of external knowledge links

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of external knowledge links 2,809 2,809 0 # Maximize Innovation Perspective
Description It refers to the total number of external sources of knowledge.

Graph for Number of external knowledge links

Graph for Number of external knowledge links

Data for Number of external knowledge links

DatesWeightMinMaxValue
28.10.200831102,809

Number of new projects undertaken

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of new projects undertaken 6,65 6,65 0 # Maximize Innovation Perspective
Description It refers to the number of new projects (product series) undertaken/launched by the organization in a year.

Graph for Number of new projects undertaken

Graph for Number of new projects undertaken

Data for Number of new projects undertaken

DatesWeightMinMaxValue
28.10.200820106,65
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:26:33

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