This is a Productivity Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Productivity KPI. With this software you can also design your own scorecards, KPIs and metrics.

Work Productivity Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Work Productivity Scorecard

52,73 %

0 %

Financial impact of Productivity	(42,1%, 0%)
Productivity in Internal Process	(70,5%, 0%)
Productivity and Customers	(41%, 0%)
Better education and Growth	(53,8%, 0%)

Graph for Work Productivity Scorecard

Data for Work Productivity Scorecard

Dates	Value
28.10.2008	52,73

Financial impact of Productivity

Name

Start value

End value

Dynamic

Parent

Contains

Financial impact of Productivity

42,05 %

Work Productivity Scorecard

Indicators

Finance Saved

Time Saved

Target costs *

Target time *

* - Information for this metric is limited in sample report Description The productivity in your company's workplace has high impact on whether or not your business or organization succeeds financially.

Graph for Financial impact of Productivity

Data for Financial impact of Productivity

Dates	Value	Weight
28.10.2008	42,05	3

Finance Saved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Finance Saved	52,95	52,95	0	Score	Maximize	Financial impact of Productivity

Description Additional $ saved/spent per employee as a result of high or low productivity.
Target description US$

Graph for Finance Saved

Data for Finance Saved

Dates	Weight	Min	Max	Value
28.10.2008	2	0	150	52,95

Time Saved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Time Saved	2,53	2,53	0	Score	Maximize	Financial impact of Productivity

Description Additional time spent/saved in hours per employee per week, as a result of high/low work productivity.
Target description hours per employee per week

Graph for Time Saved

Data for Time Saved

Dates	Weight	Min	Max	Value
28.10.2008	4	0	5	2,53

Productivity in Internal Process

Name

Start value

End value

Dynamic

Parent

Contains

Productivity in Internal Process

70,52 %

Work Productivity Scorecard

Indicators

Morale Improvement

Goals efficiency

Problems solving efficiency *

Projects Success Rate *

* - Information for this metric is limited in sample report Description What internal processes must be improved upon within your company, in order to satisfy and retain customers, clients, and shareholders?

Graph for Productivity in Internal Process

Data for Productivity in Internal Process

Dates	Value	Weight
28.10.2008	70,52	3

Morale Improvement

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Morale Improvement	19,38	19,38	0	%	Maximize	Productivity in Internal Process

Description In terms of staff morale, measure % of staff who seemed satisfied or unsatisfied with work.

Graph for Morale Improvement

Data for Morale Improvement

Dates	Weight	Min	Max	Value
28.10.2008	1	0	85	19,38

Goals efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Goals efficiency	79,36	79,36	0	%	Maximize	Productivity in Internal Process

Description Are tasks well organized? Measure with a ratio of tasks:employees.

Graph for Goals efficiency

Data for Goals efficiency

Dates	Weight	Min	Max	Value
28.10.2008	3	40	80	79,36

Productivity and Customers

Name

Start value

End value

Dynamic

Parent

Contains

Productivity and Customers

41,02 %

Work Productivity Scorecard

Indicators

Customer Support Efficiency

Customer Satisfaction Ratio

Description Although at a first glance, customers are not exactly involved in work productivity, however, they are affected by your company's staff, depending on how focused their efforts are.

Graph for Productivity and Customers

Data for Productivity and Customers

Dates	Value	Weight
28.10.2008	41,02	2

Customer Support Efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Support Efficiency	2,702	2,702	0	Score	Minimize	Productivity and Customers

Description Average time spent answering emails, phone calls, or complaint/comment letters.
Target description hours

Graph for Customer Support Efficiency

Data for Customer Support Efficiency

Dates	Weight	Min	Max	Value
28.10.2008	6	2	4	2,702

Customer Satisfaction Ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Satisfaction Ratio	42,34	42,34	0	%	Maximize	Productivity and Customers

Description Measure % of customers satisfied with answers given; or % of customers that ask to speak with management, or need to be referred elsewhere for answers.

Graph for Customer Satisfaction Ratio

Data for Customer Satisfaction Ratio

Dates	Weight	Min	Max	Value
28.10.2008	4	40	85	42,34

Better education and Growth

Name

Start value

End value

Dynamic

Parent

Contains

Better education and Growth

53,77 %

Work Productivity Scorecard

Indicators

Implementation Speed

New Opportunities Ratio

Courses Efficiency *

* - Information for this metric is limited in sample report Description Here you will measure the improvement of your staff, and sustaining your company's ability to consistently evolve and change.

Graph for Better education and Growth

Data for Better education and Growth

Dates	Value	Weight
28.10.2008	53,77	2

Implementation Speed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Implementation Speed	5,529	5,529	0	Score	Minimize	Better education and Growth

Description Cycle of implementation by the staff, after they have been educated; how fast are they applying what they've learned to take on new, and more challenging tasks.
Target description weeks

Graph for Implementation Speed

Data for Implementation Speed

Dates	Weight	Min	Max	Value
28.10.2008	4	1	8	5,529

New Opportunities Ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	New Opportunities Ratio	6,416	6,416	0	Score	Maximize	Better education and Growth

Description Time saved/spent by high or low work productivity that can be used for further training or education.
Target description hours

Graph for New Opportunities Ratio

Data for New Opportunities Ratio

Dates	Weight	Min	Max	Value
28.10.2008	5	2	8	6,416

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:34:52