This is a Project Management Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Project Management KPI. With this software you can also design your own scorecards, KPIs and metrics.

Project Management

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Project Management

57,42 %

0 %

Financial perspective	(54,5%, 0%)
Internal perspective	(59,5%, 0%)
Growth and development perspective	(56,9%, 0%)
Customer perspective	(54,2%, 0%)

Graph for Project Management

Data for Project Management

Dates	Value
28.10.2008	57,42

Financial perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial perspective

54,49 %

Project Management

Indicators

Increase in Revenue (%)

Reduction in Cost per Sale (%)

Increase in Net Profit (%) *

Cash flow following the project implementation *

* - Information for this metric is limited in sample report

Graph for Financial perspective

Data for Financial perspective

Dates	Value	Weight
28.10.2008	54,49	1

Increase in Revenue (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Increase in Revenue (%)	32	32	0	%	Maximize	Financial perspective

Description As a rule, the company makes any changes that require project management techniques and approach to boost its revenues. This indicator shows the percentage of growth in revenue on a specified time after the implementation of the project.
Target description The more this indicator is the better; at least it must hit the objective

Graph for Increase in Revenue (%)

Data for Increase in Revenue (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	32

Reduction in Cost per Sale (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduction in Cost per Sale (%)	21,1	21,1	0	%	Minimize	Financial perspective

Description Sometimes, the company makes any changes that require project management techniques and approach to optimize their operations. This indicator suggests the cost-cutting in sale expenditures on a specified time after the implementation of the project due to, for example, economy of scale or to optimization of internal processes.
Target description The more the costs are reduced, the better, at least this figure should hit the objective.

Graph for Reduction in Cost per Sale (%)

Data for Reduction in Cost per Sale (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	21,1

Internal perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal perspective

59,51 %

Project Management

Indicators

Budget allocated to budget spent ratio (%)

Activities envisaged to actual activities ratio (%)

Time allocated to time spent ratio (%) *

Estimated labor hours to hours spent ratio (%) *

Resource shortage *

Number of Progress Reports planned to number of Progress Reports submitted ratio (%) *

Quality of project results as seen by the stakeholders to the project (0-100%) *

* - Information for this metric is limited in sample report

Graph for Internal perspective

Data for Internal perspective

Dates	Value	Weight
28.10.2008	59,51	4

Budget allocated to budget spent ratio (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Budget allocated to budget spent ratio (%)	63,5	63,5	0	%	Maximize	Internal perspective

Description As the project is an undertaking that has a beginning and an end and is carried out to meet established goals within cost, schedule and quality objectives, it is essential to control the budget (cost) allocated for every particular project.
Target description The budget allocated should match the cost spent, so this ratio should equal to 100% or to be slightly more

Graph for Budget allocated to budget spent ratio (%)

Data for Budget allocated to budget spent ratio (%)

Dates	Weight	Min	Max	Value
28.10.2008	3	50	100	63,5

Activities envisaged to actual activities ratio (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Activities envisaged to actual activities ratio (%)	24,9	24,9	0	%	Maximize	Internal perspective

Description As the breakdown of the entire project into the separate activities is a common planning procedure for a successful project management, this ratio will reveal some mistakes made at the planning phase of the project.
Target description This ratio should equal to 100%

Graph for Activities envisaged to actual activities ratio (%)

Data for Activities envisaged to actual activities ratio (%)

Dates	Weight	Min	Max	Value
28.10.2008	1	0	100	24,9

Growth and development perspective

Name

Start value

End value

Dynamic

Parent

Contains

Growth and development perspective

56,86 %

Project Management

Indicators

Number of conflicts arisen during the project

Positive resolution of conflicts to general number of conflicts ratio (%)

Project employee turnover (%) *

Risk assessment for the project % *

Number of successful projects to general number of projects held by the company ratio (%) *

* - Information for this metric is limited in sample report

Graph for Growth and development perspective

Data for Growth and development perspective

Dates	Value	Weight
28.10.2008	56,86	4

Number of conflicts arisen during the project

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of conflicts arisen during the project	89,8	89,8	0	Score	Minimize	Growth and development perspective

Description The conflicts are inevitable at any phase of the life cycle of the project as the projects are often cut across organizational and functional lines and involve different people. It is possible to reduce the number of conflicts at the stage of selecting people, teambuilding and through general ability of a project manager to solve conflicts.
Target description This ratio should equal to 0.

Graph for Number of conflicts arisen during the project

Data for Number of conflicts arisen during the project

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	89,8

Positive resolution of conflicts to general number of conflicts ratio (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Positive resolution of conflicts to general number of conflicts ratio (%)	78,1	78,1	0	%	Maximize	Growth and development perspective

Description While conflict resolution is practically unavoidable part of the project manager's duties. It is vital to use all possible means to manage conflicts so that they have positive effects on the project and add to the employees' and company's expertise.
Target description This ratio should equal to 100%.

Graph for Positive resolution of conflicts to general number of conflicts ratio (%)

Data for Positive resolution of conflicts to general number of conflicts ratio (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	50	100	78,1

Customer perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer perspective

54,24 %

Project Management

Indicators

Number of complaints after the execution of the project to previous number of complaints ratio (%)

Growth in number of inquiries following the project (%)

Increase in re-purchases following the execution of the project (%) *

Complaints that refer to quality to general number of complaints ratio (%) *

Decrease in complaints about untimely delivery of product/service following the execution of the project *

* - Information for this metric is limited in sample report

Graph for Customer perspective

Data for Customer perspective

Dates	Value	Weight
28.10.2008	54,24	1

Number of complaints after the execution of the project to previous number of complaints ratio (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of complaints after the execution of the project to previous number of complaints ratio (%)	39	39	0	%	Minimize	Customer perspective

Description This indicator covers general complaints that can be received by the company. Complaints may be connected with quality, delivery, packaging, etc. This indicator is especially useful when the project in question is aimed at the optimization of production processes, changes in organizational structure, employee training, etc.
Target description To keep this ratio as lower as possible.

Graph for Number of complaints after the execution of the project to previous number of complaints ratio (%)

Data for Number of complaints after the execution of the project to previous number of complaints ratio (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	39

Growth in number of inquiries following the project (%)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Growth in number of inquiries following the project (%)	33	33	0	%	Maximize	Customer perspective

Description The growth in number of inquiries indicates the interest of the customers in the product/service the company offers. This ratio is usually triggered by the advertising or promotional campaign, however, some other projects may influence it as well.
Target description This indicator should tend to increase

Graph for Growth in number of inquiries following the project (%)

Data for Growth in number of inquiries following the project (%)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	100	33

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:27:38