This is a Public Sector Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Public Sector KPI. With this software you can also design your own scorecards, KPIs and metrics.

Public Sector Organization Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Public Sector Organization Scorecard

46,4 %

0 %

Financial Perspective	(53,7%, 0%)
Internal Processes Perspective	(36,2%, 0%)
Citizen Focus Perspective	(47%, 0%)
H.R. and Growth Perspective	(44,9%, 0%)

Graph for Public Sector Organization Scorecard

Data for Public Sector Organization Scorecard

Dates	Value
28.10.2008	46,4

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

53,67 %

Public Sector Organization Scorecard

Indicators

Fund Management

Resource Allocation

% increase in Return on Investment *

Resource Utilization *

* - Information for this metric is limited in sample report Description This perspective helps in getting a view of how well the funds and resources are used in the public sector organizations.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	53,67	3

Fund Management

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Fund Management	5,59	5,59	0	Score	Maximize	Financial Perspective

Description It refers to efficiency with which the funds are managed in the organization and budget targets are met (on a scale of 1 to 10).

Graph for Fund Management

Data for Fund Management

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	5,59

Resource Allocation

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Resource Allocation	9,892	9,892	0	Score	Maximize	Financial Perspective

Description It indicates the level to which resources are allocated to each and every department in the organization (on a scale of 1 to 10).

Graph for Resource Allocation

Data for Resource Allocation

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	9,892

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

36,16 %

Public Sector Organization Scorecard

Indicators

Number of Streamlined Processes

Number of Service Delivery Targets met

Instances of Repeat Services *

Response Accuracy *

* - Information for this metric is limited in sample report Description Internal Process Perspective provides an overview of the processes of the organization.

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
28.10.2008	36,16	2

Number of Streamlined Processes

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Streamlined Processes	4,231	4,231	0	#	Maximize	Internal Processes Perspective

Description It refers to the number of processes that are streamlined to improve the efficiency.

Graph for Number of Streamlined Processes

Data for Number of Streamlined Processes

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	4,231

Number of Service Delivery Targets met

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Service Delivery Targets met	4,996	4,996	0	Score	Maximize	Internal Processes Perspective

Description It refers to the number of service targets met by the public sector organizations (on a scale of 1 to 10).

Graph for Number of Service Delivery Targets met

Data for Number of Service Delivery Targets met

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	4,996

Citizen Focus Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Citizen Focus Perspective

46,98 %

Public Sector Organization Scorecard

Indicators

People Access

Critical Error Rate

Service complaints *

Client Satisfaction Level *

* - Information for this metric is limited in sample report Description This perspective helps in judging the operations from the point of view of people and customers.

Graph for Citizen Focus Perspective

Data for Citizen Focus Perspective

Dates	Value	Weight
28.10.2008	46,98	3

People Access

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	People Access	8,272	8,272	0	Score	Maximize	Citizen Focus Perspective

Description It means the level of access enjoyed by the people in terms of services and products (on a scale of 1 to 10).

Graph for People Access

Data for People Access

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	8,272

Critical Error Rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Critical Error Rate	13,625	13,625	0	%	Minimize	Citizen Focus Perspective

Description It refers to the % of errors that are very critical from the point of views of the customers.

Graph for Critical Error Rate

Data for Critical Error Rate

Dates	Weight	Min	Max	Value
28.10.2008	2	0	25	13,625

H.R. and Growth Perspective

Name

Start value

End value

Dynamic

Parent

Contains

H.R. and Growth Perspective

44,86 %

Public Sector Organization Scorecard

Indicators

% decrease in Staff Turnover

Training Days per Member

% increase in Training Budget *

% improvement in employment level *

* - Information for this metric is limited in sample report Description This perspective measures the organization on the basis of activities related to its staff members.

Graph for H.R. and Growth Perspective

Data for H.R. and Growth Perspective

Dates	Value	Weight
28.10.2008	44,86	2

% decrease in Staff Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in Staff Turnover	24,64	24,64	0	%	Maximize	H.R. and Growth Perspective

Description It indicates the % decrease in staff turnover over the last year.

Graph for % decrease in Staff Turnover

Data for % decrease in Staff Turnover

Dates	Weight	Min	Max	Value
28.10.2008	3	20	100	24,64

Training Days per Member

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training Days per Member	11	11	0	days	Maximize	H.R. and Growth Perspective

Description It indicates the number of training days allocated to a single staff member in a year.

Graph for Training Days per Member

Data for Training Days per Member

Dates	Weight	Min	Max	Value
28.10.2008	3	2	12	11

Created by: AKS- Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:27:53