This is a Service Outsourcing Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Service Outsourcing KPI. With this software you can also design your own scorecards, KPIs and metrics.

Service Outsourcing Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Service Outsourcing Scorecard

50,54 %

0 %

Financial Perspective	(55,4%, 0%)
Customer Perspective	(59,6%, 0%)
Operations	(53,3%, 0%)
Education and Growth Perspective	(30,1%, 0%)

Graph for Service Outsourcing Scorecard

Data for Service Outsourcing Scorecard

Dates	Value
28.10.2008	50,54

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

55,37 %

Service Outsourcing Scorecard

Indicators

% increase in operating costs

Accounts receivable

% increase in revenues *

% increase in employee's remuneration *

* - Information for this metric is limited in sample report Description It provides a financial overview of outsourcing operations of a firm.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	55,37	3

% increase in operating costs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in operating costs	32,3	32,3	0	%	Minimize	Financial Perspective

Description It refers to the percentage increase in operating costs over last year.

Graph for % increase in operating costs

Data for % increase in operating costs

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	32,3

Accounts receivable

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Accounts receivable	41,03	41,03	0	days	Minimize	Financial Perspective

Description Number of days in which payment is received from the client for the outsourced operations.

Graph for Accounts receivable

Data for Accounts receivable

Dates	Weight	Min	Max	Value
28.10.2008	2	7	90	41,03

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

59,6 %

Service Outsourcing Scorecard

Indicators

Number of clients

Privacy issues

Number of outsourcing activities handled *

Integration capabilities *

* - Information for this metric is limited in sample report Description This pespective indicates the customer perception about the outsourcing company.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	59,6	2

Number of clients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of clients	14,916	14,916	0	#	Maximize	Customer Perspective

Description Number of clients the outsourcing firm have.

Graph for Number of clients

Data for Number of clients

Dates	Weight	Min	Max	Value
28.10.2008	2	1	50	14,916

Privacy issues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Privacy issues	0,42	0,42	0	#	Minimize	Customer Perspective

Description Number of privacy issues arised regarding the private data loss.

Graph for Privacy issues

Data for Privacy issues

Dates	Weight	Min	Max	Value
28.10.2008	3	0	3	0,42

Operations

Name

Start value

End value

Dynamic

Parent

Contains

Operations

53,28 %

Service Outsourcing Scorecard

Indicators

Average team size

% of projects completed in time

Accuracy of operations *

% of time allocated for Q.A. *

* - Information for this metric is limited in sample report Description It provides an overview of the outsourcing operations of a company.

Graph for Operations

Data for Operations

Dates	Value	Weight
28.10.2008	53,28	3

Average team size

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average team size	17,7	17,7	0	#	Maximize	Operations

Description It refers to the average number of members in a team.

Graph for Average team size

Data for Average team size

Dates	Weight	Min	Max	Value
28.10.2008	2	5	25	17,7

% of projects completed in time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of projects completed in time	65,72	65,72	0	%	Maximize	Operations

Description % of projects that are completed and delivered to client in time.

Graph for % of projects completed in time

Data for % of projects completed in time

Dates	Weight	Min	Max	Value
28.10.2008	3	60	100	65,72

Education and Growth Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Education and Growth Perspective

30,1 %

Service Outsourcing Scorecard

Indicators

Project related training programs

Motivational programs

Brainstroming sessions *

Number of group and team building activities *

* - Information for this metric is limited in sample report Description It inlcudes the initiatives taken by the company for to improve the efficiency of its employees.

Graph for Education and Growth Perspective

Data for Education and Growth Perspective

Dates	Value	Weight
28.10.2008	30,1	2

Project related training programs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Project related training programs	1,576	1,576	0	#	Maximize	Education and Growth Perspective

Description Number of training programs conducted related to outsourced tasks.

Graph for Project related training programs

Data for Project related training programs

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	1,576

Motivational programs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Motivational programs	3,76	3,76	0	#	Maximize	Education and Growth Perspective

Description Number of motivational programs to enhance the motivational level of employees in a month.

Graph for Motivational programs

Data for Motivational programs

Dates	Weight	Min	Max	Value
28.10.2008	2	1	5	3,76

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:31:07