This is a Tasks Outsourcing Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Tasks Outsourcing KPI. With this software you can also design your own scorecards, KPIs and metrics.

Tasks Outsourcing

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Tasks Outsourcing

40,49 %

0 %

Financial Perspective	(32,6%, 0%)
Service quality	(50,4%, 0%)
Strategic Perspective	(39,1%, 0%)
Operational efficiency	(38,8%, 0%)

Graph for Tasks Outsourcing

Data for Tasks Outsourcing

Dates	Value
28.10.2008	40,49

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

32,59 %

Tasks Outsourcing

Indicators

% savings in operating costs

% deviation from preset ROI

% increase in profits *

% savings in infrastructural costs *

* - Information for this metric is limited in sample report Description It provides a financial overview of the outsourced operations.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	32,59	3

% savings in operating costs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% savings in operating costs	45,8	45,8	0	%	Maximize	Financial Perspective

Description % savings in costs realized by the company through outsourcing the tasks over the last year.

Graph for % savings in operating costs

Data for % savings in operating costs

Dates	Weight	Min	Max	Value
28.10.2008	3	0	100	45,8

% deviation from preset ROI

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% deviation from preset ROI	16,18	16,18	0	%	Minimize	Financial Perspective

Description It indicates the percentage deviation in ROI (Return on investment) from the planned ROI.

Graph for % deviation from preset ROI

Data for % deviation from preset ROI

Dates	Weight	Min	Max	Value
28.10.2008	2	0	20	16,18

Service quality

Name

Start value

End value

Dynamic

Parent

Contains

Service quality

50,44 %

Tasks Outsourcing

Indicators

% of projects timely delivered.

Accuracy of tasks

Privacy of tasks *

Documentation *

* - Information for this metric is limited in sample report Description This perspective aids in judging the quality of outsourced tasks.

Graph for Service quality

Data for Service quality

Dates	Value	Weight
28.10.2008	50,44	3

% of projects timely delivered.

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of projects timely delivered.	96,86	96,86	0	%	Maximize	Service quality

Description % of projects delivered to the client in time.

Graph for % of projects timely delivered.

Data for % of projects timely delivered.

Dates	Weight	Min	Max	Value
28.10.2008	3	80	100	96,86

Accuracy of tasks

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Accuracy of tasks	77,175	77,175	0	%	Maximize	Service quality

Description % of tasks performed with required accuracy.

Graph for Accuracy of tasks

Data for Accuracy of tasks

Dates	Weight	Min	Max	Value
28.10.2008	3	75	100	77,175

Strategic Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Strategic Perspective

39,05 %

Tasks Outsourcing

Indicators

Number of strategically aligned goals

Employees cooperation

Number of competitive advantages derived *

Number of non-core processes outsourced *

* - Information for this metric is limited in sample report Description This perspective indicates the long-term prospects that outsourcing
provides to the organization.

Graph for Strategic Perspective

Data for Strategic Perspective

Dates	Value	Weight
28.10.2008	39,05	2

Number of strategically aligned goals

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of strategically aligned goals	2,071	2,071	0	#	Maximize	Strategic Perspective

Description Number of goals of both the companies that are strategically aligned.

Graph for Number of strategically aligned goals

Data for Number of strategically aligned goals

Dates	Weight	Min	Max	Value
28.10.2008	3	1	10	2,071

Employees cooperation

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Employees cooperation	6,697	6,697	0	Score	Maximize	Strategic Perspective

Description It refers to the level to which the employees of both the companies are able to cooperate and coordinate.

Graph for Employees cooperation

Data for Employees cooperation

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	6,697

Operational efficiency

Name

Start value

End value

Dynamic

Parent

Contains

Operational efficiency

38,84 %

Tasks Outsourcing

Indicators

Continuous update

Creative solutions

Operational expertise *

Adaptability *

* - Information for this metric is limited in sample report Description These include the various measures that can be evaluated to judge the efficiency of operations.

Graph for Operational efficiency

Data for Operational efficiency

Dates	Value	Weight
28.10.2008	38,84	2

Continuous update

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Continuous update	72,28	72,28	0	%	Maximize	Operational efficiency

Description % of tasks for which continuous and automative update is provided by the outsourcing company.

Graph for Continuous update

Data for Continuous update

Dates	Weight	Min	Max	Value
28.10.2008	3	70	100	72,28

Creative solutions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Creative solutions	6,121	6,121	0	#	Maximize	Operational efficiency

Description Number of improvements and innovative suggestions provided by the outsourcing team members to the partner for improving a task.

Graph for Creative solutions

Data for Creative solutions

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	6,121

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:32:11