This is a TQM Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for TQM KPI. With this software you can also design your own scorecards, KPIs and metrics.

TQM

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

TQM

48,72 %

0 %

Customer Perspective	(49,4%, 0%)
Internal Process Perspective	(51,5%, 0%)
External Process Perspective	(44,8%, 0%)
Financial Perspective	(44,6%, 0%)
Employee Perspective	(56,7%, 0%)

Graph for TQM

Data for TQM

Dates	Value
28.10.2008	48,72

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

49,42 %

TQM

Indicators

Customer Satisfaction

On Time Delivery

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	49,42	2

Customer Satisfaction

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Satisfaction	66,92	66,92	0	%	Maximize	Customer Perspective

Description The number of satisfied customers divided by the total number of surveyed customers, multiplied by 100

Graph for Customer Satisfaction

Data for Customer Satisfaction

Dates	Weight	Min	Max	Value
28.10.2008	6	60	100	66,92

On Time Delivery

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	On Time Delivery	99,04	99,04	0	%	Maximize	Customer Perspective

Description The number of units delivered on time divided by the total number of units, multiplied by 100

Graph for On Time Delivery

Data for On Time Delivery

Dates	Weight	Min	Max	Value
28.10.2008	4	60	100	99,04

Internal Process Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Process Perspective

51,47 %

TQM

Indicators

Cycle time

Lead Time

Rework Hours *

Capacity *

* - Information for this metric is limited in sample report

Graph for Internal Process Perspective

Data for Internal Process Perspective

Dates	Value	Weight
28.10.2008	51,47	1

Cycle time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cycle time	32,965	32,965	0	Score	Minimize	Internal Process Perspective

Description The total elapsed time to move a unit of work from the beginning to the end of a physical process
Target description [Hours]

Graph for Cycle time

Data for Cycle time

Dates	Weight	Min	Max	Value
28.10.2008	3	25	40	32,965

Lead Time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Lead Time	13,061	13,061	0	Score	Minimize	Internal Process Perspective

Description The amount of time that is required to meet a customer request or demand.
Target description [Hours]

Graph for Lead Time

Data for Lead Time

Dates	Weight	Min	Max	Value
28.10.2008	2	8	15	13,061

External Process Perspective

Name

Start value

End value

Dynamic

Parent

Contains

External Process Perspective

44,8 %

TQM

Indicators

OnTime Supplies

OnTime Value Rate

Inbound freight costs *

Optimal Mode selection *

* - Information for this metric is limited in sample report

Graph for External Process Perspective

Data for External Process Perspective

Dates	Value	Weight
28.10.2008	44,8	2

OnTime Supplies

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	OnTime Supplies	75,725	75,725	0	%	Maximize	External Process Perspective

Description The amount of cases supplied OnTime divided by the amount of cases ordered, multiplied by 100

Graph for OnTime Supplies

Data for OnTime Supplies

Dates	Weight	Min	Max	Value
28.10.2008	3	75	100	75,725

OnTime Value Rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	OnTime Value Rate	91,06	91,06	0	%	Maximize	External Process Perspective

Description Value of cases supplied OnTime divided by the Total value of cases supplied, multiplied by 100

Graph for OnTime Value Rate

Data for OnTime Value Rate

Dates	Weight	Min	Max	Value
28.10.2008	3	80	100	91,06

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

44,64 %

TQM

Indicators

Cost of poor quality (COPQ)

Activity Based Costing (ABC)

Return on Investment *

Market Share *

* - Information for this metric is limited in sample report

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	44,64	3

Cost of poor quality (COPQ)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of poor quality (COPQ)	35,5	35,5	0	Score	Minimize	Financial Perspective

Description The number of defects per period of time multiplied by the average unit cost to fix a defect (labour and materials)
Target description [USD*1000]

Graph for Cost of poor quality (COPQ)

Data for Cost of poor quality (COPQ)

Dates	Weight	Min	Max	Value
28.10.2008	4	20	40	35,5

Activity Based Costing (ABC)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Activity Based Costing (ABC)	22,33	22,33	0	%	Minimize	Financial Perspective

Description Cost accounting that includes the costs of performing specific functions (processes, activities, tasks, etc.)
Target description [USD*1000]

Graph for Activity Based Costing (ABC)

Data for Activity Based Costing (ABC)

Dates	Weight	Min	Max	Value
28.10.2008	2	15	25	22,33

Employee Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Employee Perspective

56,68 %

TQM

Indicators

Number of Projects Completed

Employee Satisfaction

Graph for Employee Perspective

Data for Employee Perspective

Dates	Value	Weight
28.10.2008	56,68	2

Number of Projects Completed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Projects Completed	91,9	91,9	0	%	Maximize	Employee Perspective

Description The number of projects completed divided by the total number of projects, multiplied by 100

Graph for Number of Projects Completed

Data for Number of Projects Completed

Dates	Weight	Min	Max	Value
28.10.2008	6	70	100	91,9

Employee Satisfaction

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Employee Satisfaction	72,88	72,88	0	%	Maximize	Employee Perspective

Description The number of satisfied employees divided by the total number of surveyed employees, multiplied by 100

Graph for Employee Satisfaction

Data for Employee Satisfaction

Dates	Weight	Min	Max	Value
28.10.2008	4	60	100	72,88

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:32:59