This is a Web Hosting Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Web Hosting KPI. With this software you can also design your own scorecards, KPIs and metrics.


Web Hosting Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

  Name Start value End value Dynamic Contains
Root Web Hosting Scorecard 38,79 % 38,79 % 0 %
Financial Perspective(35%, 0%)
Internal Processes Perspective(9,6%, 0%)
Customer Perspective(70,4%, 0%)
Growth Perspective(56,6%, 0%)

Graph for Web Hosting Scorecard

Graph for Web Hosting Scorecard

Data for Web Hosting Scorecard

DatesValue
28.10.200838,79

Financial Perspective

  Name Start value End value Dynamic Parent Contains
Root Financial Perspective 35,01 % 35,01 % 0% Web Hosting Scorecard
Indicators
Price for extra disk space
% decrease in refunds for not meeting SLAs (Service Level Agreements)
% increase in revenues *
Web Hosting yearly charges *
* - Information for this metric is limited in sample report Description This is to keep operations alive by providing them enough financial fuel.

Graph for Financial Perspective

Graph for Financial Perspective

Data for Financial Perspective

DatesValueWeight
28.10.200835,013

Price for extra disk space

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Price for extra disk space 11,48 11,48 0 $ Maximize Financial Perspective
Description This is the amount charged to provide extra disk space of 500 MB.

Graph for Price for extra disk space

Graph for Price for extra disk space

Data for Price for extra disk space

DatesWeightMinMaxValue
28.10.2008355011,48

% decrease in refunds for not meeting SLAs (Service Level Agreements)

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % decrease in refunds for not meeting SLAs (Service Level Agreements) 26,04 26,04 0 % Maximize Financial Perspective
Description This indicates % decrease in refunds for not meeting Service Level Agreements over the last 3 years.

Graph for % decrease in refunds for not meeting SLAs (Service Level Agreements)

Graph for % decrease in refunds for not meeting SLAs (Service Level Agreements)

Data for % decrease in refunds for not meeting SLAs (Service Level Agreements)

DatesWeightMinMaxValue
28.10.2008203026,04

Internal Processes Perspective

  Name Start value End value Dynamic Parent Contains
Root Internal Processes Perspective 9,59 % 9,59 % 0% Web Hosting Scorecard
Indicators
Time taken to fix problems
Disk space
Bandwidth *
Average time for provision *
* - Information for this metric is limited in sample report Description This perspective provides an overview of the internal processes of the web hosting company.

Graph for Internal Processes Perspective

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

DatesValueWeight
28.10.20089,593

Time taken to fix problems

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Time taken to fix problems 42,9385 42,9385 0 hours Minimize Internal Processes Perspective
Description This is the average time that goes between the occurrence of problem and its resolution.

Graph for Time taken to fix problems

Graph for Time taken to fix problems

Data for Time taken to fix problems

DatesWeightMinMaxValue
28.10.200820,254842,9385

Disk space

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Disk space 688,75 688,75 0 MB Maximize Internal Processes Perspective
Description This is the storage space allocated to each client's website. The company should always be capable of expanding it, if need arises.

Graph for Disk space

Graph for Disk space

Data for Disk space

DatesWeightMinMaxValue
28.10.2008325010000688,75

Customer Perspective

  Name Start value End value Dynamic Parent Contains
Root Customer Perspective 70,39 % 70,39 % 0% Web Hosting Scorecard
Indicators
Number of supports
Downtime per week
Number of features for extra security *
Types of web hosting services provided *
* - Information for this metric is limited in sample report Description This aspect is to obtain customers' view of the company.

Graph for Customer Perspective

Graph for Customer Perspective

Data for Customer Perspective

DatesValueWeight
28.10.200870,392

Number of supports

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of supports 8,983 8,983 0 Score Maximize Customer Perspective
Description This is to enable efficient and fast communication of problems faced by customers. It may include options such as toll free numbers, help desk systems, on-line chats etc (on a scale of 1 to 10).

Graph for Number of supports

Graph for Number of supports

Data for Number of supports

DatesWeightMinMaxValue
28.10.200821108,983

Downtime per week

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Downtime per week 27,3 27,3 0 minutes Minimize Customer Perspective
Description This gives the time for which the websites the company hosts are 'down' in a week.

Graph for Downtime per week

Graph for Downtime per week

Data for Downtime per week

DatesWeightMinMaxValue
28.10.2008306027,3

Growth Perspective

  Name Start value End value Dynamic Parent Contains
Root Growth Perspective 56,65 % 56,65 % 0% Web Hosting Scorecard
Indicators
% increase in number of PHP/CGI/AHP sites the company hosts
Number of add-on applications offered
% increase in disk space and bandwidth *
Website success level *
* - Information for this metric is limited in sample report Description This helps the company in being on the same page as is the industry.

Graph for Growth Perspective

Graph for Growth Perspective

Data for Growth Perspective

DatesValueWeight
28.10.200856,652

% increase in number of PHP/CGI/AHP sites the company hosts

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in number of PHP/CGI/AHP sites the company hosts 55,64 55,64 0 % Maximize Growth Perspective
Description It means % increase in number of PHP/CGI/AHP sites the company hosts over the last 6 months.

Graph for % increase in number of PHP/CGI/AHP sites the company hosts

Graph for % increase in number of PHP/CGI/AHP sites the company hosts

Data for % increase in number of PHP/CGI/AHP sites the company hosts

DatesWeightMinMaxValue
28.10.20083208055,64

Number of add-on applications offered

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of add-on applications offered 28,244 28,244 0 # Maximize Growth Perspective
Description It refers to number of add-on applications (e.g. Joomla, Drupal, etc.) offered by the web host companies.

Graph for Number of add-on applications offered

Graph for Number of add-on applications offered

Data for Number of add-on applications offered

DatesWeightMinMaxValue
28.10.2008215028,244
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:15:17

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