This is a Web Hosting Metric Dashboard (Diamond) Report, it is one of reports that Balanced Scorecard Designer can generate for Web Hosting KPI. With this software you can also design your own scorecards, KPIs and metrics.

Web Hosting Scorecard

Report includes: 1 day(s), from 28.10.2008 to 28.10.2008

Name

Start value

End value

Dynamic

Contains

Web Hosting Scorecard

38,79 %

0 %

Financial Perspective	(35%, 0%)
Internal Processes Perspective	(9,6%, 0%)
Customer Perspective	(70,4%, 0%)
Growth Perspective	(56,6%, 0%)

Graph for Web Hosting Scorecard

Data for Web Hosting Scorecard

Dates	Value
28.10.2008	38,79

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

35,01 %

Web Hosting Scorecard

Indicators

Price for extra disk space

% decrease in refunds for not meeting SLAs (Service Level Agreements)

% increase in revenues *

Web Hosting yearly charges *

* - Information for this metric is limited in sample report Description This is to keep operations alive by providing them enough financial fuel.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
28.10.2008	35,01	3

Price for extra disk space

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Price for extra disk space	11,48	11,48	0	$	Maximize	Financial Perspective

Description This is the amount charged to provide extra disk space of 500 MB.

Graph for Price for extra disk space

Data for Price for extra disk space

Dates	Weight	Min	Max	Value
28.10.2008	3	5	50	11,48

% decrease in refunds for not meeting SLAs (Service Level Agreements)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in refunds for not meeting SLAs (Service Level Agreements)	26,04	26,04	0	%	Maximize	Financial Perspective

Description This indicates % decrease in refunds for not meeting Service Level Agreements over the last 3 years.

Graph for % decrease in refunds for not meeting SLAs (Service Level Agreements)

Data for % decrease in refunds for not meeting SLAs (Service Level Agreements)

Dates	Weight	Min	Max	Value
28.10.2008	2	0	30	26,04

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

9,59 %

Web Hosting Scorecard

Indicators

Time taken to fix problems

Disk space

Bandwidth *

Average time for provision *

* - Information for this metric is limited in sample report Description This perspective provides an overview of the internal processes of the web hosting company.

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
28.10.2008	9,59	3

Time taken to fix problems

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Time taken to fix problems	42,9385	42,9385	0	hours	Minimize	Internal Processes Perspective

Description This is the average time that goes between the occurrence of problem and its resolution.

Graph for Time taken to fix problems

Data for Time taken to fix problems

Dates	Weight	Min	Max	Value
28.10.2008	2	0,25	48	42,9385

Disk space

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Disk space	688,75	688,75	0	MB	Maximize	Internal Processes Perspective

Description This is the storage space allocated to each client's website. The company should always be capable of expanding it, if need arises.

Graph for Disk space

Data for Disk space

Dates	Weight	Min	Max	Value
28.10.2008	3	250	10000	688,75

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

70,39 %

Web Hosting Scorecard

Indicators

Number of supports

Downtime per week

Number of features for extra security *

Types of web hosting services provided *

* - Information for this metric is limited in sample report Description This aspect is to obtain customers' view of the company.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
28.10.2008	70,39	2

Number of supports

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of supports	8,983	8,983	0	Score	Maximize	Customer Perspective

Description This is to enable efficient and fast communication of problems faced by customers. It may include options such as toll free numbers, help desk systems, on-line chats etc (on a scale of 1 to 10).

Graph for Number of supports

Data for Number of supports

Dates	Weight	Min	Max	Value
28.10.2008	2	1	10	8,983

Downtime per week

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Downtime per week	27,3	27,3	0	minutes	Minimize	Customer Perspective

Description This gives the time for which the websites the company hosts are 'down' in a week.

Graph for Downtime per week

Data for Downtime per week

Dates	Weight	Min	Max	Value
28.10.2008	3	0	60	27,3

Growth Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Growth Perspective

56,65 %

Web Hosting Scorecard

Indicators

% increase in number of PHP/CGI/AHP sites the company hosts

Number of add-on applications offered

% increase in disk space and bandwidth *

Website success level *

* - Information for this metric is limited in sample report Description This helps the company in being on the same page as is the industry.

Graph for Growth Perspective

Data for Growth Perspective

Dates	Value	Weight
28.10.2008	56,65	2

% increase in number of PHP/CGI/AHP sites the company hosts

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in number of PHP/CGI/AHP sites the company hosts	55,64	55,64	0	%	Maximize	Growth Perspective

Description It means % increase in number of PHP/CGI/AHP sites the company hosts over the last 6 months.

Graph for % increase in number of PHP/CGI/AHP sites the company hosts

Data for % increase in number of PHP/CGI/AHP sites the company hosts

Dates	Weight	Min	Max	Value
28.10.2008	3	20	80	55,64

Number of add-on applications offered

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of add-on applications offered	28,244	28,244	0	#	Maximize	Growth Perspective

Description It refers to number of add-on applications (e.g. Joomla, Drupal, etc.) offered by the web host companies.

Graph for Number of add-on applications offered

Data for Number of add-on applications offered

Dates	Weight	Min	Max	Value
28.10.2008	2	1	50	28,244

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 20.11.2008 17:15:17