It is essential for facility management departments to identify their strategic plans, translate their strategy into operational targets, and eventually develop the metrics program to measure and manage their performance. The balanced scorecard provides a valuable tool for helping facility managers evaluate the existing operating assets of an organization, identify areas of improvement and analyze the progress of facility management activities. This is essential for an organization in order to achieve the dynamism and remain competitive in the long run. Typically, BSC consists of the following perspectives: Financial, Customer, Learning and Growth and Internal Processes.
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Facility management makes it possible to keep the 'assistance providing procedures' in place some of which are- cleaning, grounds-keeping, decoration, security etc. This section of 'management of facility' might not sound as a serious business to many but this 'back-ground' work is all that makes it possible to carry out the 'major' tasks proficiently. Maintenance of buildings and infrastructure is covered under this discipline. There has been a recent trend of automation of these activities by utilizing computer programs, thereby giving technological solutions a greater place in the scenario.
The responsibility of facility management staff is to make sure that these operations go well and in line with the prescribed guidelines.
The concept of managing a facility is somewhat similar to that of 'property management' but differs in that the former is applied to huge and commercial buildings where the management requires more skilled personnel to handle the situations.
By using a balanced scorecard for this purpose, one can effectively and accurately measure the steps being undertaken. The metrics that are listed on it to gauge the way these ancillary jobs have been going on do their bit in helping to manage facility and contribute to its progress. One just needs to keep revisiting these indicators to keep the numbers well within the suggested range.
This is the actual scorecard with Facility Management Performance Indicators and performance indicators. The performance indicators include: facility management, productive time, wrench time, meetings, planning and instructing, moving, churn rate, cost per move, average time per move, space and occupancy, cost per person, cost per sq. ft., vacant space, non-productive time, traveling, shop clean up, extra payments, overtime payments, overtime hours, sick time .
Download a trial version of Facility Management Evaluation Balanced Scorecard or purchase a full version online.
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