Health care facilities Balanced Scorecard Metrics
KPIs are a means to an end, the end being attainment of the organizational goals. They guide the workforce towards the achievement of the organizational goals.
For health care facilities, these can be classified in four categories- Financial, Internal processes, Social Accountability and Customer Perspective.
Financial perspective focuses KPIs like accounts receivable, operating profit and cost of development of new medicines and facilities. These aid in judging the financial progress and performance of the health care facilities.
Customer perspective comprises of KPIs like access to medical facilities by patients, cost of treatment, etc. These help in knowing the customer-s expectations and perceptions regarding the health care facility.
Operations perspective talks of KPIs such as average length of the stay, development time for new facilities and medicines, surgical cases inpatient and outpatient and express arrivals and regular queues. These help in picking out the key processes requiring improvement.
Social Accountability revolves around charity applications, disposal and recycling of medical waste, employee turnover, public health care initiatives and health education programmes. These help in knowing how far the Health care Facility has been successful in fulfilling its social responsibility.
Health care facilities Metrics in Excel:
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The collection of business facts and statistics on Balanced Scorecard.
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How to measure Medical performance with Health care facilities Scorecard for Excel
We have designed Health care facilities Balanced Scorecard in MS
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It's valuable, real-life experience which will help to improve the performance of your business.
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Health care facilities Evaluation Balanced Scorecard Screenshots

Metrics for Medical Evaluation. This is the actual scorecard with Health care facilities Performance Indicators and performance indicators.
The performance indicators include: health care facilities,financial perspective,inpatient revenue,percentage of outpatient revenue,accounts receivables,percentage of medicaid revenue,customer perspective,customer complaints,cost of treatment,number of physicians.,patient satisfaction,operations,outpatient waiting time,average length of stay,successful surgeries of critical diseases,test turn-around time (tat),social accountability,charity applications,disposal & recycling of medical wastes,health education programs,public health research initiatives
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
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