How to
implement scorecard, KPI or metrics set in your business?
You can create good scorecard or use some commercial metric from
our library, but implementing the scorecard into your business processes
is what will really improve your business efficiency and make business
system more controllable.
Why implement Balanced
Scorecard?
Imagines, you have a
developed scorecard,
but it will not help to improve business efficiency if it will remain on
your desktop. You should implement the scorecard in your business
system, allow data flows exchange information with your scorecard. You
should explain your colleagues how to use the scorecard to achieve a
success.
Balanced scorecard
implementation steps
The first step in KPI
implementation is testing. You should test your metrics and check if
your employees are able to understand what you have created. If your
indicators are measurable and clearly described then you will see soon
that people can use your scorecard. If there are some problems, find
them and fix them.
The second step, you should
start using in your KPI real data. It is very important, as people will
not take it seriously unless it will be using real information from your
business. Sometime it is hard to do technically, but BSC Designer will
help you or your IT specialist to
import data correctly in your scorecard.
The third make sure you can
easily share results of scorecard with your employees. It is important
that everybody in your company have information about performance
indicators. Please, note: you don’t need to assign tasks, such as
“Improve this performance indicator…”, people will just find the way to
improve indicator’s value, but not your business quality. Try to assign
tasks and give indicators values as a good starting point for problem
research and a good end point for results analysis.
Use implemented scorecard for
some time, and then try to obtain feedback from people involved in usage
of scorecard. I’m sure there will be some indicators that people don’t
use (or probably don’t understand how to use them), also, it would be
great if your colleagues will suggest their own indicators. In this case
your role will be in integrating these new indicators in your scorecard.
Metrics implementation –
key aspects
-
Create and test your balanced scorecard metrics
-
Use real-data and integrate scorecard in information flow
-
Assign tasks using scorecard metrics and KPIs
-
Analyze feedback from users who tried scorecard.
Balanced Scorecard
implementation results
What results can you expect
after scorecard implementation? Most people experience that the business
processes becoming more controllable. People start to work faster and do
necessary work smarter in terms of using resources and achieving company
goals.
Here are metrics from our commercial library which
you might use while Balanced Scorecard implementation:
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