Scorecard and KPIs for Evaluation of Internet Access

Internet Access Balanced Scorecard KPI - Balanced Scorecard metrics template example With the introduction and improvement in advanced modes of accessing the internet (like broadband, wi-fi, plug and surf USBs), people today have the flexibility to carry out their work efficiently without restricting them selves to constraints of location.

However these channels of internet access and their corollary services need to be tracked and this where a Balanced scorecard comes in the picture. KPIs with relate to Internet Accessibility can be configured under following areas- customer experience, work place and household internet access, mobile internet access, and internet usage and expansion.

Customer Experience Perspective can be judged with KPIs like % of customers requiring more tailored internet packages, % of customer requiring better broadband connection, % of customer requiring improved customer service and % of customers taking internet application in bundled form.

Work Place and Household Internet Access Perspective is helpful in gauging an overview of internet access in work place and home. It consists of KPIs like work stoppages due to inadequate internet access, % reduction in server downtime, wireless connections: fixed-line connections ratio and security robustness.

Mobile Internet Access Perspective talks about KPIs such as % rise in customers using cell-phones for internet access, % rise in customers using Wi-fi USBs for internet access, flexibility level through wireless internet access and internet access penetration level.

Internet Usage and Expansion Perspective takes into consideration KPIs such as % increase in users accessing internet for online transactions, % of customers using internet services for entertainment purposes, knowledge enhancement level and expansion rate.

Download Trial Version of KPIsBuy Full Version of KPIs

Why do business professionals choose ready-to-use KPIs?

Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:

  • Can a business professional research KPIs on his own?
  • How do I avoid typical problems with KPIs?
  • Is ready-to-use KPI applicable in my niche?
  • Is KPIs' price affordable?
  • Can KPIs can be easily integrated in any business environment?
  • How can KPIs make the difference to the business?

What are the benefits of Internet Access metric:

Get these KPIs

More ideas on using Internet Access KPI

Internet service has revolutionized the way people work in almost every sphere of life. However, being able to choose a suitable service provider becomes a challenging job at times.

Assessing the effectiveness of 'internet access mode' (i.e. the means utilized by user for having access to internet service) is needed for knowing about the well-being of internet service.

Various kinds of strategies available for accessing internet are 'satellite', 'cell-phones', 'dial-up', 'T-lines' and 'landline'. Each of these modes comes with own set of pros and cons. So, depending upon the speed of the service desired, one can choose the most apt internet access strategy.

Ahead comes the subject of testing 'effectiveness of the opted strategy'. To successfully do this, a balanced scorecard can be constructed, which will have all the important indicators on it to enable measurement of steps and movements being undertaken in the way. With regard to internet access, one can use BSC in a prudent manner for judging the potency of internet service provider. Further, by carrying out regular assessments of the service being received, one can use it maximally and usefully.

More useful information for Phone Estimation

Internet Access Estimation Balanced Scorecard Screenshots

The Balanced Scorecard (BSC) dashboard indicates performance within each perspective and the total performance of .

This is the actual scorecard with Internet Access Indicators and performance indicators.

Metrics for Phone Estimation

This is the actual scorecard with Internet Access Indicators and performance indicators. The performance indicators include: customer experience perspective, % of customers requiring more tailored internet packages, % of customers requiring better broadband connection, % of customers requiring improved customer service, % of customers taking internet application in bundled form, work place and household internet access perspective, work stoppages due to inadequate internet access, % reduction in server downtime, wireless connections: fixed line connections ratio, security robustness, mobile internet access perspective, % rise in customers using cell-phones for internet access, % rise in customers using wi-fi usbs for internet access, flexibility level through wireless internet access, internet access penetration level, internet usage and expansion perspective, % increase in users accessing internet for online transactions, % of customers using internet services for entertainment purposes, knowledge enhancement level, expansion rate.

Download or purchase Internet Access Estimation Balanced Scorecard

Download a trial version of Internet Access Estimation Balanced Scorecard or purchase a full version online.

Free Example Template(s)

Use this example to create your own KPI scorecard using a cloud-based software.

Best practice articles

All articles about measuring performance in Communications.

Manage your KPIs, Strategy Maps, and Balanced Scorecards Online

Cloud-based Balanced Scorecard Software

The most shared articles on BSC Designer

Scorecard Templates for PowerPoint

FREE Graphical Balanced Scorecard (BSC) templates for your presentation

The most popular articles on BSC Designer

Copyright 2000-2017 AKS-Labs. All rights reserved.