Knowledge management Balanced Scorecard Metrics Template
Creating value from intellectual and knowledge based assets form the foundation of knowledge management in the companies. It is all about identifying, creating, representing, and distributing knowledge by using a variety of practices. Proper monitoring of each and every aspect is the main requirement of knowledge management. In this respect, key performance indicators (KPIs) can be used as an accommodating tool.
For knowledge management, KPIs can be divided into four major perspectives-Financial perspective, knowledge preservation perspective, knowledge creation perspective and knowledge distribution perspective.
Financial perspective includes such indicators as % savings in cost, percentage increase cost of training in KM activities, percentage change in document storage cost per repository and percentage change in administrative and operational cost.
Durable memorization of the relevant information is the basic concept of knowledge preservation perspective. Steps to modify a document, paper to electronic document ratio, frequency of updates and percentage compliances are the KPIs included in this perspective.
Knowledge creation perspective deals with the expansion of organization-s knowledge through its acquisition and development. KPIs such as number of knowledge sharing sessions, % of staff trained in KM activities, percentage increase in searches per repository and number of collaborative contributions come under this perspective.
Number of bulletin distributed to the employees, % use of intranet, number of mentoring & coaching relationships and KM briefings and communication sessions facilitated are the KPIs included in the knowledge distribution perspective.
Knowledge management Metrics in Excel:
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More ideas on using Knowledge management KPI: Knowledge management covers every aspect related to identification, creation, representation and distribution of knowledge in an organization. There are basically two kinds of knowledge- explicit (that fraction of knowledge, which can be stored or documented) and tacit (that chunk of knowledge base, which cannot be collected as documents). Depending on the kind of knowledge being talked about, the sources which house it are decided. Moving on, some of the strategies used for managing knowledge are- rewards, storytelling, knowledge reservoirs, transfer of best practices, knowledge mapping etc. Out of these, ‘providing incentives’ have been found to work best to promote the act of capturing knowledge. However, the potency of this thought remains questionable as several ‘school of thoughts’ have come up so far, each tagging the utility differently. One can evaluate the process of knowledge management by constructing a balanced scorecard for this purpose. This will have metrics or the ‘measurable pieces’ to which values for the upper and lower extremes can be assigned. Further, one can keep checking these for their contribution to the act of acquiring knowledge. Adopting such or similar strategy has become the need-of-the-hour as each problem demands a tailored solution due to its unique nature.
More useful information for Management Estimation:
Business Intelligence (BI) for Management - measure performance with Knowledge management Scorecard for Excel
We have designed Knowledge management Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
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version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Management.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Knowledge management scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from Management Evaluation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Knowledge management Evaluation Balanced Scorecard Screenshots

Metrics for Management Estimation. This is the actual scorecard with Knowledge management Performance Indicators and performance indicators.
The performance indicators include: knowledge management, financial perspective,% savings in costs,% increase in cost of training on km initiatives,% change in document storage cost per repository,% change in administrative and operational cost,knowledge preservation perspective,steps to modify a document,paper to electronic document ratio,frequency of updates,% compliance,knowledge creation perspective,knowledge sharing sessions,% of staff trained in km activities,% increase in searches per repository,number of contributions,knowledge distribution perspective,number of bulletin distributed to employees,km briefings and communication sessions facilitated,mentoring and coaching relationships,% use of intranet and/or group ware
.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of Knowledge management Performance Indicators or purchase full version of this Balanced Scorecard. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
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