Knowledge management Balanced Scorecard Metrics

Creating value from intellectual and knowledge based assets form the foundation of knowledge management in the companies. It is all about identifying, creating, representing, and distributing knowledge by using a variety of practices. Proper monitoring of each and every aspect is the main requirement of knowledge management. In this respect, key performance indicators (KPIs) can be used as an accommodating tool.

For knowledge management, KPIs can be divided into four major perspectives-Financial perspective, knowledge preservation perspective, knowledge creation perspective and knowledge distribution perspective.

Financial perspective includes such indicators as % savings in cost, percentage increase cost of training in KM activities, percentage change in document storage cost per repository and percentage change in administrative and operational cost.

Durable memorization of the relevant information is the basic concept of knowledge preservation perspective. Steps to modify a document, paper to electronic document ratio, frequency of updates and percentage compliances are the KPIs included in this perspective.

Knowledge creation perspective deals with the expansion of organization-s knowledge through its acquisition and development. KPIs such as number of knowledge sharing sessions, % of staff trained in KM activities, percentage increase in searches per repository and number of collaborative contributions come under this perspective.

Number of bulletin distributed to the employees, % use of intranet, number of mentoring & coaching relationships and KM briefings and communication sessions facilitated are the KPIs included in the knowledge distribution perspective.

• Download trial version of Knowledge management Performance Indicators. Knowledge management Evaluation Balanced Scorecard is distributed as an Excel file. Before purchase you can download a trial version of the scorecard. Knowledge management Evaluation Balanced Scorecard Excel file contains a dashboard (see screenshots below), help information section, Balanced Scorecard details.
• Purchase full version of Knowledge management Performance Indicators. Immediately after your order will be processed you will have a link to download Balanced Scorecard Excel file and file in Balanced Scorecard Designer format.
• Check Balanced Scorecard Toolkit for scorecard designing instructions.

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• Balanced Scorecard toolkit. Is a whitepaper where you will learn more about mathematics that stands behind Balanced Scorecard, you will learn basic ideas that will help to design your own scorecard, develop and implement KPI in your business processes.
• Balanced Scorecard fact sheet. The collection of business facts and statistics on Balanced Scorecard.
• Scorecard Design Software. This metric was designed with Balanced Scorecard Designer. This is a great tool for scorecards or KPI building, performance measurement and information sharing.

How to measure Management performance with Knowledge management Scorecard for Excel

We have designed Knowledge management Balanced Scorecard in MS Excel, so now you can measure and control your performance using this popular business tool. Download trial version right now.

Why do I need these metrics?

MS Excel files that we distribute are a spreadsheets packed with metrics information and the performance calculation formulas.

It's a real-business information. We invested in research that involved experts from Management Evaluation industry who elaborated and shared certain metrics. It's valuable, real-life experience which will help to improve the performance of your business.

• I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.

• To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.

• To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.

• To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.

Knowledge management Evaluation Balanced Scorecard Screenshots

Metrics for Management Estimation. This is the actual scorecard with Knowledge management Performance Indicators and performance indicators. The performance indicators include: knowledge management, financial perspective,% savings in costs,% increase in cost of training on km initiatives,% change in document storage cost per repository,% change in administrative and operational cost,knowledge preservation perspective,steps to modify a document,paper to electronic document ratio,frequency of updates,% compliance,knowledge creation perspective,knowledge sharing sessions,% of staff trained in km activities,% increase in searches per repository,number of contributions,knowledge distribution perspective,number of bulletin distributed to employees,km briefings and communication sessions facilitated,mentoring and coaching relationships,% use of intranet and/or group ware . Right now you can download trial version of Knowledge management Performance Indicators or purchase full version of this Balanced Scorecard.

Some Balanced Scorecard help information that explains how to interpret scorecard. What scores and weights can be changed.

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