Knowledge management Balanced Scorecard Metrics
Creating value from intellectual and knowledge based assets form the foundation of knowledge management in the companies. It is all about identifying, creating, representing, and distributing knowledge by using a variety of practices. Proper monitoring of each and every aspect is the main requirement of knowledge management. In this respect, key performance indicators (KPIs) can be used as an accommodating tool.
For knowledge management, KPIs can be divided into four major perspectives-Financial perspective, knowledge preservation perspective, knowledge creation perspective and knowledge distribution perspective.
Financial perspective includes such indicators as % savings in cost, percentage increase cost of training in KM activities, percentage change in document storage cost per repository and percentage change in administrative and operational cost.
Durable memorization of the relevant information is the basic concept of knowledge preservation perspective. Steps to modify a document, paper to electronic document ratio, frequency of updates and percentage compliances are the KPIs included in this perspective.
Knowledge creation perspective deals with the expansion of organization-s knowledge through its acquisition and development. KPIs such as number of knowledge sharing sessions, % of staff trained in KM activities, percentage increase in searches per repository and number of collaborative contributions come under this perspective.
Number of bulletin distributed to the employees, % use of intranet, number of mentoring & coaching relationships and KM briefings and communication sessions facilitated are the KPIs included in the knowledge distribution perspective.
Knowledge management Metrics in Excel:
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More useful information for Management Estimation:
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How to measure Management performance with Knowledge management Scorecard for Excel
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Metrics for Management Estimation. This is the actual scorecard with Knowledge management Performance Indicators and performance indicators.
The performance indicators include: knowledge management, financial perspective,% savings in costs,% increase in cost of training on km initiatives,% change in document storage cost per repository,% change in administrative and operational cost,knowledge preservation perspective,steps to modify a document,paper to electronic document ratio,frequency of updates,% compliance,knowledge creation perspective,knowledge sharing sessions,% of staff trained in km activities,% increase in searches per repository,number of contributions,knowledge distribution perspective,number of bulletin distributed to employees,km briefings and communication sessions facilitated,mentoring and coaching relationships,% use of intranet and/or group ware
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Some Balanced Scorecard help information that explains how to interpret scorecard.
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