| Financial Perspective |
| This perspective helps in judging the financial aspect of a call center company. |
| Indicator |
Description |
| % Increase in revenues |
Percentage increase in revenues earned by a call center in last year. |
| % labor costs |
Not available in trial report |
| Average increase in remuneration per employee |
Not available in trial report |
| % incentives |
Not available in trial report | |
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Call Center Outsourcing |
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Call center industry is rapidly broadening up worldwide and it has become an imp...
Created by AKS-Labs |
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| Customer Perspective |
| It refers to measures through which customer judge the outsourcing operations of... |
| Indicator |
Description |
| Average waiting time on calls |
It refers to average time for which a customer has to wait before
his/her call i... |
| Average holding time on call |
Not available in trial report |
| Accessibility |
Not available in trial report |
| % first call resolution |
Not available in trial report |
| Privacy issues |
Not available in trial report | |