Content management | Scorecard Overview Report

This is a Content Management Overview Report, it is one of reports that Balanced Scorecard Designer can generate for Content Management scorecard. With this software you can also design your own KPIs and Balanced Scorecards.

Internal Processes Perspective

Indicator	Description
New technology installed	It specifies number of such new technologies incorporated in the company.
Total spam control	Not available in trial report
% Paperwork reduction	Not available in trial report
% error reduction	Not available in trial report

Financial Perspective

Indicator	Description
Cost of Enterprise content management systems	It refers to cost of enterprise content management systems installed in the comp...
% Increase in Revenues	Not available in trial report
% increase in Employee training cost	Not available in trial report
% decrease in operational cost	Not available in trial report

Content management

Enterprise content management signifies a new world of technology that can be us...

Created by AKS-Labs

Customer Perspective

Indicator	Description
Incidents resolved	It refers to the % of servicedesk incidents resolved at first contact.
% reduction in file request time	Not available in trial report
Number of customer complaints	Not available in trial report
Number of content management specialists	Not available in trial report

Education and Growth Perspective

Indicator	Description
Training sessions	It indicates the total number of training sessions to provide IT services run an...
% of employees with ID & password	Not available in trial report
Number of continuous learning sessions held for top management	Not available in trial report
Number of inter-group coordinations	Not available in trial report